AcroPAD Reviews 92

Fantastic service! AcroPad made us feel very welcome & offered lots of support & advice. Great products & prompt delivery. Would highly recommend.

If I could give more than 5 stars, I absolutely would! The team was amazing and took such great care of us the entire day. Our gymnasts had the best time — they especially loved the bouncy floor! Highly recommend

The workshop was fantastic! My daughter had an amazing time. The coaches welcoming attitude made it easy for her to fully enjoy the workshop

We ordered our AcroPad on 3rd March 2025 and were told it would arrive in 12–14 weeks. Instead, it took 23 weeks, and the process was filled with delays, poor communication, and repeated mistakes.

From the start, we had to chase for updates. Despite several emails through March and April, no tracking number was provided until 28th April — and even then, we were told it was still “in process.” By mid-May, tracking showed it would be another three weeks. From June, we were sent weekly shipping updates, but they were vague and unhelpful, with the shipment slowly moving from South Korea to Madagascar to South Africa — each time with ETA listed as “TBA.”

Because of the delay, we requested two loan tracks for an event in early July. Unfortunately, they were sent to the wrong address and not delivered. We were then informed we’d have to pay a £30 redelivery fee, even though the error was not ours, therefore we didn’t pay it. When the tracks finally did arrive, no one informed us they were coming.

As a pop-up club, having clear delivery dates is essential so we can arrange for someone to be on-site. Despite repeatedly asking for confirmed dates in late July, we were still given vague answers. On 1st August, we were finally told the AcroPad would be delivered the following Monday, but no time was given.

The AcroPad eventually arrived on 6th August — nine weeks later than promised. Even the collection of the loan tracks was mishandled: the booking was forgotten, and when a courier finally came, they went to my house instead of the community centre (unsure where my house address came from).

In short, the problems were:
• 9-week delay beyond the promised timeframe.
• Vague and unrealistic updates for months.
• Incorrect delivery addresses used multiple times.

I hope the product itself will prove worth it, but the service, communication, and organisation were extremely disappointing and far from professional.

My daughter loved the two day workshop and can’t wait for more to be released!

We loved Liam’s empathetic approach to our students. They really benefited from his caring and knowledgeable instruction. We look forward to working together again.
Thank you.

We recently used AcroPad to supply a floor for our showcase, and we couldn't be happier with their service. The team was professional, with great communication throughout. Set-up and pack-down were done quickly and efficiently, making a huge difference to the smooth running and overall success of our event. Thank you, AcroPad – highly recommended!

The teachers are amazing and the kids love it.

My daughter loved the beginners workshop she did in the Easter break. She learnt how to back bend in to a bridge which she has wanted to do for a long time.
The staff were very professional, supportive and friendly.

My daughter had a great time at your workshop thank you

Dan was very specific in giving my daughter appropriate instructions and helpful tips that helped her with achieving what she came with. In 10min she learnt aerial that she hasn’t been able to do before. Highly recommended!

Booked the AcroPAD for my daughters at Move It, they absolutely loved it! There were staff to support and they helped both my daughters to get their back handsprings on their own, so absolutely worth the money for me!

Had a private lesson at Move It. Excellent one to one tuition. Constantly giving ideas/exercises for next steps. Saw progress instantly.

First time using this company and we will definitely be back!!
All staff we spoke to from booking to delivery and set up were brilliant. Good communication at all times.
Gymnasts loved using the acropad floor for our winter festival display.

A great experience!!! Lots of fun with great coaching, can’t wait to be back.

The worst experience ever in purchasing equipment. Promised deadlines, came and went. Promised rentals never materialised. To top it all the order remains incomplete after nearly 7 months. All marketing and PR. Atrocious Customer Service.

The workshop was great. The level descriptors really helped when booking. The teachers were all fantastic

Always enjoy your classes.

My daughter feels comfortable and supported in your classes. Always lots of advice given if needed regarding jumps, tumbles, moves.