I love all that this app can do, but I find the back end really confusing every time I try to do things. It's not intuitive and things are buried in weird places. I wish there was a way to give feedback about what makes it challenging because it really does great things and the systems should be made a bit less convoluted.

Since there are a lot of little things to edit, it can take some time to get used to it, but once you learn about how it works, it is SUPER helpful!

Appreciate the thoroughness of detail and with images to help me resolve the issue.

We love using this tool for our scheduling. So easy to use. Very efficient. LOVE it!

great and simple, I've been using Acuity's scheduling services through Squarespace after setting up the site for my small business, and it's made a huge difference in the entire streamlining process of scheduling clients in without investing into CRM system or anything.

I have to reenter my credit card information every month to continue my subscription to classes. This makes no sense since my card does not expire for another 4 years! Please fix!

used without any problems for 6 years on my squarepace website

It appears that acuity is not intergrated into the square space website and therefore you can't align payments across both platforms.
I also found it difficult to see how it can work for our lecture events where we would need to record:
Atendance from people prebooking via our new squarespace website or by cash at the door or by card at the door.
There are two different payments that we take from members and non-members as they are different costings that I don't see this being executed very efficiently
There are also some attendees who don't pay because they may be the guest speaker or a member of our committee which I don't see being able to be recorded without difficulty

I absolutely loathe acuity. It isn’t user friendly, it never does what I want, it has terrible customer support and it’s expensive.

Easy for my customers to book appointments so I can focus on other aspects of the business

Easy to use, many features, makes life easier!

Easy to navigate and manage the scheduling

Easy to use! Helps my business tremendously. A great product!

I've been using Acuity Scheduling for my wine tour business for a few years now. Up time and ease of use for both me and my customers is important and Acuity Scheduling has delivered this. Also, seamless integration with my Squarespace website.

It’s not great for clients in different time zones. I sometimes forget to double check my client’s time zone- it doesn’t always default to it- so there’s a user experience element that could be improved. But then the email reminder doesn’t indicate that the time is my time zone, and I have confused clients.
Also, the whole set up is convoluted, so adjusting language in the automated responses and all the different parts of the process is challenging and hard to stay consistent. Otherwise it works as it should.

Easy directions to set up and to accept payment

Love the ease of students booking for themselves.

The only thing I wish it had, was the opportunity for a confirmation email or text to be sent two days or so before hand where the student could confirm or cancel the appointment. I believe this would cut down a large portion of our no shows.

Far too many issues. Squarespace caused a big problem. logging in issues. Now looking to find another programme unfortunately

Seek more ease in learning the basics
2 times errors in scheduling - might be mine - still tracking