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Adaptive Tech Solutions, LLC Reviews 

8
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TrustScore 3.5 uit 5

3,5

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Bedrijfsgegevens

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Geschreven door het bedrijf

Adaptive Tech Solutions is a therapist owned company offering affordable adapted equipment and switch adapted toys for people with disabilities. Visit us now and browse our specialized products for OT, special education, speech therapy, and home use. You'll find products for all kinds of disabilities, from Autism to Quadriplegia.

Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

8 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(8)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Not the experience/service I expected

I placed my order on 11/20/23. I still have not received it. Their message still reads "PROCESSING- ALLOW 4-6 BUSINESS DAYS FOR MOST ORDERS TO SHIP. PO ORDERS ALLOW UP TO 14 BUSINESS DAYS." When I called to get an update the email I received back (you have to communicate with them via email) stated the item comes from the manufacturer and there was a problem with them receiving my order so they placed my order again. I still haven't received my item. I'm very frustrated and discouraged!

20 november 2023
Review zonder uitnodiging
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Antwoord van Adaptive Tech Solutions, LLC

Hi Michelle!
Thank you for taking the time to leave your review. We understand how frustrating it is when items don't arrive as expected and that certainly isn't the experience we want for our customers.

We were unaware that you had not received the order until you contacted us on Dec 6th. We immediately reached out to the manufacturer and had the order re-shipped to you. It shipped on Dec 7th and we just received the tracking information.

Please understand that only 2 business days had passed since the time you contacted us and the time you left this review. It takes longer than 2 days for an order to process and reach a customer's doorstep. Your package is in transit and scheduled to arrive Wednesday, Dec 13th.

As a small, therapist owned and family run business, we rely on the honest feedback and positive reviews of our customers in order to continue our mission of supplying the special needs population. Considering we were only made aware of your concerns 2 days ago and how responsive we have been once the issue was brought to our attention, we hope you will take a moment to reconsider if 1-star is truly reflective of our company and the service we have provided to you.

We know you have choices on where to purchase your adaptive equipment. We appreciate you choosing us!

Beoordeeld met 5 van de 5 sterren

Great Experience

The website has many product options, is clearly organized, and is user-friendly. I have purchased technology from Adaptive Tech Solutions for a long time and will continue to do so

5 december 2023
Review zonder uitnodiging
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Antwoord van Adaptive Tech Solutions, LLC

Hello! Thank you so much for your kind words and continued support of our small company. We truly appreciate you! :)

Beoordeeld met 4 van de 5 sterren

Works well, but setup can be tedious

The alert device can be set up and functions as per the instructions. One drawback is that there are over 50 distinct selectable tones; one may need to cycle through a large number of these to reach the desired tone.

16 september 2022
Review zonder uitnodiging
Logo Adaptive Tech Solutions, LLC

Antwoord van Adaptive Tech Solutions, LLC

Thank you for taking the time to leave your review. We are so glad to hear you are pleased with your purchase. We understand it can be tedious to choose through a large number of tones. This allows customers to personalize their call chime and also provides the ability for a large number of users to each have their own tone, which is needed in group living situations.
Again, thank you for your positive review and for your support of our company. :)

Beoordeeld met 3 van de 5 sterren

Great tools for my child.

These buttons are bright and my daughter can see them but they are discreet enough to have tucked around the house. I found when recording I experiment with holding it away from me at differing distances when I speak and it helps find the right distance to record so that the sound is clear. I was excited to see batteries included, it made me feel that the price we paid was worth it. However, only one set of the batteries worked out of the four buttons we purchased. I understand that this can happen with prepackaged electronics but I do hope there is some way to fix that for people because it makes a difference. This issue with the batteries prevents me from giving a five star rating.

30 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Currently in the hospital so haven't…

Currently in the hospital so haven't tried it out yet.

25 augustus 2022
Review zonder uitnodiging
Logo Adaptive Tech Solutions, LLC

Antwoord van Adaptive Tech Solutions, LLC

Hello! Thank you for leaving your 5-star review. We really appreciate it! :) We are sorry to hear you are in the hospital. We are sending prayers to you and your family for a speedy recovery. If you have any questions once you are able to try your products, please reach out to us. We are happy to assist you with any questions you may have.

Beoordeeld met 5 van de 5 sterren

Fun, engaging & educational products you'll love!

Amazing products for the people you love most in your life. They are fun, engaging and educational. I'm so grateful for the amazing work that Adaptive Tech Solutions provides as a therapist owned company. The world needs more amazing businesses like theirs!

3 mei 2022
Review zonder uitnodiging
Logo Adaptive Tech Solutions, LLC

Antwoord van Adaptive Tech Solutions, LLC

Thank you, Alalina for your positive review! :)

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