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Beoordeeld met 5 van de 5 sterren

Adapt life have a superb range of products, it was easy to find what we were looking for and we had a number of choices. We went for a positioning chair which was efficiently delivered with excellent... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alert... Toon meer

Beoordeeld met 5 van de 5 sterren

Centrobed Nile Leg Lifter - Great product, simple to use and easy to fit. There was some doubt as to whether it would attach to the bed so measurements were taken and custom adapters made, followed by... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a turning sheet from Adapt Life for a hospital discharge, and the experience has been unacceptable. Their website clearly states delivery within 3–7 working days, yet we have now been w... Toon meer

Bedrijf heeft geantwoord

4,4

Uitstekend

TrustScore 4.5 uit 5

50 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(50)

47 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Extraordinary customer service.

We bought an over-the-bed table on the understanding it would be supplied pre-assembled. However, it arrived flat-packed. When Adaptlife became aware of the problem, they arranged for a local handyman to visit us and assemble the table at their expense, and checked it had been accomplished to our satisfaction. Customer service above and beyond. Many thanks!

5 september 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

We ordered the Rollz motion on line and…

We ordered the Rollz motion on line and we’re happy with the experience and price. It did arrive in reasonable time but we were initially a bit concerned over delivery until we contacted them and then we got more information directly.

19 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% Recommend

Very happy with my mattress purchase. My mum has been needing a decent mattress for months and Dominique was so patient and helpful throughout. I would definitely recommend. The representative were also good at talking through your options within being pushy. Thank you.

15 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I purchased a Etac | Clean Self…

I purchased a Etac | Clean Self Propelled Shower Commode Chair from Adapt Life. Service was very good and I was kept up to date re when chair was going to be delivered.
Chair was very thing that I was hoping for.

11 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We take my wife's Saljol all over the world

This my wife's second Saljol rollator (the first was broken by Gatwick Ground Handling). My wife loves these beautifully designed machines. They help her to walk without stooping or limping and with far less pain. People in the street often ask who makes them, what they cost and where to buy one.
Just one criticism. On her second Saljol rollator the walking stick holder fails to hold a stick firmly.

16 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient service

I purchased a Nile Leg Lifter through this company. I was delighted with the price & also the Leg Lifter itself. It arrived promptly & has functioned well. I would be unable to get into bed unaided without it.

3 mei 2025
Beoordeeld met 5 van de 5 sterren

Envoy 8 Mobility Scooter

Bought an Envoy 8 Mobility Scooter in November 2023. The staff were very helpful and answered all my questions. The price was excellent and they offered me a discount voucher. I have not found another shop anywhere with as good a value for money. I would recommend them.

21 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The lift looks great in the adverts.. but

The lift looks great in the adverts, but has a couple of flaws that they don't mention. As the lift lowers you into the bath, you have to slide across on the belt, which is a problem if you have a reconstructed bath and its painful to slide yourself sideways. When you raise yourself, this is compounded by the feeling that you are being drawn into the motor unit which is disconcerting. By the time you find this out, you will have installed the unit, which means that they won't offer you a refund - but they will offer you a special cushion for £65 that they claim help you to slide sideways. Why they don't offer this from the start is beyond me. That feels like a pressure sale. The only other option they offer is that you try and sell the unit on eBay. They're currently advertised on there for around £400 so that's £550 down the drain. Think very carefully before you purchase and read their small print before you take it out of the box. Oh - and by the way, it doesn't come with any installation instructions.

16 januari 2025
Review zonder uitnodiging
Logo Adaptlife

Antwoord van Adaptlife

Hi Richard,

Thank you for taking the time to leave such detailed feedback, and we're genuinely sorry that the lift hasn’t been as comfortable or confidence-inspiring for you as it should be.

This type of bath lift does require some sideways movement on the belt, and we completely understand how this can be challenging or painful for some users, especially where there is a reconstructed bath or existing mobility issues. Your comments on the sensation of being “drawn into” the motor unit are also helpful, and we’re feeding this back to the manufacturer and reviewing how clearly we explain these points on our product page so that suitability is easier to assess before purchase.

In your case, the unit wasn’t faulty: the issues related to comfort and suitability, which is why we weren’t able to offer a full refund once it had been installed and used, in line with our terms and conditions. That said, we did try to help in every way we could after you got in touch: discussing your specific set-up, suggesting adjustments, and offering the sliding cushion as an additional option to make transfers easier. The cushion is an optional accessory rather than something everyone needs.

We’re also reviewing the way installation guidance is supplied so that it’s clearer and easier to follow from the outset. We never want anyone to feel “stuck” with a product, and your review will help us improve both our information and our support for future customers. If you’d like to revisit any of the options we discussed or need further assistance, please feel free to contact us directly and we’ll do our best to support you.

Kind regards,
Adapt Life

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