Delivered on the wrong day and our contact was not notified. Hence no one in attendance and goods taken. Otherwise, excellent service re the order process, quick and easy! Skye in sales department hel... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Received our order quickly. The friendly delivery driver followed the instructions to call me before delivering my goods. Also the little packet of free lollies was a welcome surprise! Great service... Toon meer
Bedrijf heeft geantwoord
My daughter luvs these biscuits and as they’re mostly only available in Adelaide I was delighted to find that u actually sell them and send interstate so I surprised her with the order, she was over t... Toon meer
Bedrijf heeft geantwoord
easy to navigate the website and order was delivered promptly. Even advising us of the item that is on backorder. Consistently a great company to deal with
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Adelaide Direct Stationers
Geschreven door het bedrijf
We're Local, We Deliver
Contactgegevens
2A Cardiff Court , 5094, Cavan, Australië
- (08) 8164 5700
- admin@adelaidedirectstationers.com.au
- adelaidedirectstationers.com.au
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Adelaide Direct Stationers
Thankyou for your kind review :)
Very helpful with how to sign up to…
Very helpful with how to sign up to online and with delayed orders due to overseas shipment issues. Found the experience so far very positive.
10 april 2025
Antwoord van Adelaide Direct Stationers
Thank you very much for your kind words!
Best regards,
Adelaide Direct Stationers
Love the very prompt delivery when I…
Love the very prompt delivery when I get caught short
22 april 2025
Antwoord van Adelaide Direct Stationers
Thank you for your kind words!
Best regards,
Adelaide Direct Stationers
Very appreciated service for our company.
The website is amazing, clear and convenient & orders come in extremely quickly.
We do order negatively stocked items quite regularly, therefore put onto back order. though still delivered to office in great timing.
Very appreciated service for our company.
10 april 2025
Antwoord van Adelaide Direct Stationers
Thankyou for your kind review
Informing us that our order has been…
Informing us that our order has been delivered is useful as orders don't always get delivered to right are
10 april 2025
Antwoord van Adelaide Direct Stationers
Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers
smooth and easy ordering
smooth and easy ordering. delivery was quick and correct. handy for buying our soft drinks/water
8 april 2025
Antwoord van Adelaide Direct Stationers
Thanks for your review!
The orders are right on time and sales…
The orders are right on time and sales team are really helpful.
4 april 2025
Antwoord van Adelaide Direct Stationers
Many thanks for your kind review
Easy process and timely delivery
3 april 2025
Antwoord van Adelaide Direct Stationers
Thank you for your kind review
Antwoord van Adelaide Direct Stationers
Thankyou for your reviie.You did have a backorder which was released yesterday
Antwoord van Adelaide Direct Stationers
Thankyou for your Positive Review :)
Labelling
Unfortunately, the boxes of paper that I ordered were not marked as belonging to my Department and therefore were picked up by someone else in the Company. :(
24 maart 2025
Antwoord van Adelaide Direct Stationers
Thankyou Lynda for the feedback.This procedure has now been addressed internally
1st order placed and wrong product…
1st order placed and wrong product supplied, no invoice or cart note with order. Wrong product collected however the right item has still not been supplied.
2 x units ordered of binding covers but only 1 supplied, no record that the other was on back order
14 maart 2025
Antwoord van Adelaide Direct Stationers
Apologies for this miscommunication. we have addressed with the internal team regarding the notification of your BO.
Please be assured this is being addressed for you next order. :)
Kind regards
ADS
Antwoord van Adelaide Direct Stationers
Thankyou for your positive review!
Very efficient service
Very efficient service, some confusion around pricing on check out
26 februari 2025
Antwoord van Adelaide Direct Stationers
Thankyou for your Positive Review :)
Excellent service
24 februari 2025
Antwoord van Adelaide Direct Stationers
Thankyou for your Positive Review :)
was great and fast!
16 februari 2025
Antwoord van Adelaide Direct Stationers
thankyou for the kind review :)
Generally a good service.
I have been using ADS for many years now and love their service, generally. I recently, by accident, ordered the incorrect ink for my printer. I was a little shocked that I had to pay $12 restocking fee. Also, the returns online didn't work as the product I ordered was marked for b/o. Emma in customer care was great; she got it sorted, and the cartridges have been collected. There was a fair bit of confusion to start but we got there and hopefully I will receive a credit.
I prefer to use ADS than one of the other stores, but I do struggle to find a few things that I need to order. They do try to source if they can, and pricing is usually pretty good. The website has got better over the years but is still pretty limited on information and details on the products and a few more photos would be good. I do like the free delivery and free lollies. So, I guess that's why I had to pay to return something.
17 februari 2025
Antwoord van Adelaide Direct Stationers
Thankyou for your review.The admin charge we levy is for goods incorrectly ordered and is to cover some of our admin overheads.For example the admin fee goes towards collecting of goods on a clients behalf if in our delivery realm-restock our shelves and associated paperwork in issuing a credit In some cases we have to return goods to the supplier if we do not stock them and we also incur restocking fees and freight fees back.The fee is not levied if goods are faulty of our error In this case we had the goods shipped directly from Epson for you to expedite your order so we will cover the costs to freight them back and pay their restocking fees which is more than the admin charge but we wear it as a company.In regards to the return it was delayed as the incorrect invoice number was quoted-but we fixed that happily.But thankyou for the positive feedback about Emma and the lollies.A lot of work is being invested behind the scenes to further enhance features on the website.Thankyou for being a loyal client :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.