Very helpful and polite staff on the orderline who knew their product well. Ordered on the Monday, was given a delivery date of that Wednesday (not bad at all as I am in South Devon!). Delivery arrive... Toon meer
Bedrijf heeft geantwoord
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Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Toon meer
Bedrijf heeft geantwoord
The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Toon meer
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contactgegevens
Verenigd Koninkrijk
- adelinewaterson.co.uk
4,3
Uitstekend
195 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Super matress
Super matress, good customer service keeping us informed of delivery arrangements, but 5.45am to early for delivery. 7am onwards would have been more suitable.
17 oktober 2025
Antwoord van Adeline Waterson
We’re really pleased to hear you’re happy with the mattress and that you found our customer service helpful in keeping you updated on delivery arrangements.
We’re sorry the early delivery time was not convenient for you, and we appreciate your feedback on this, it’s been noted and will be shared with the relevant team for consideration.
Thank you for taking the time to leave your review.
you delivered my new mattress and…
you delivered my new mattress and collected my old mattress for recycling when said good service very happy thank you adeline waterson
14 oktober 2025
Antwoord van Adeline Waterson
We’re delighted to hear you’re very happy with the service and that both the delivery of your new mattress and the collection of your old one went smoothly.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Very polite
14 oktober 2025
Antwoord van Adeline Waterson
We’re pleased to hear you found our team very polite and had a positive experience.
Thank you for taking the time to leave your feedback.
The delivery drivers were awful!
The delivery drivers were awful!! We paid an extra £29.99 to have the old mattress removed which they refused to take then just dumped the new mattress in the hallway next to the old one. I rang them to ask if they would please take the new mattress upstairs for my mum who is over 60 & suffers with a bad back & to ask why they didn’t take the old mattress we’d paid to be taken & they where nothing but rude..
The people at the shop though were lovely very apologetic & refunded me £44.99
8 oktober 2025
Antwoord van Adeline Waterson
We’re very sorry to hear about your experience with the delivery service, particularly the refusal to remove the old mattress and the handling of the new delivery. We completely understand how frustrating and disappointing this must have been.
We are also sorry to hear about the attitude you encountered when trying to resolve the issue. This is not the standard of service we expect from any of our delivery partners, and your comments will be taken very seriously and investigated.
We’re pleased to hear our in-store team were able to assist you, offer an apology, and issue a refund, but we fully appreciate this does not undo the inconvenience caused on the day.
Thank you for bringing this to our attention.
Very happy customer
Very happy customer. Ordered 2 double ottoman beds and they were delivered within a couple of days. No issue with delivery time. Beds are of high quality. Delivery driver Romi was on his own delivering and assembling both beds in a 3 storey house, hard work for 1 man but he was prompt and very polite while doing so. Thanks Romi 👍
7 oktober 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re a very happy customer and that both ottoman beds were delivered quickly and to a high standard.
It’s great to know you’re pleased with the quality of the beds and that everything went smoothly with the delivery and assembly. We will certainly pass your kind comments on to Romi, he will be very pleased to hear your feedback.
Thank you for taking the time to share your experience.
Excellent customer service
A few little bumps with delivery but they sorted it very quickly and professionally. Very happy with bed, great price and good customer service to sort out a minor issue
7 oktober 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear that you’re very happy with your bed and found it to be great value.
We’re also glad the delivery issue was resolved quickly and professionally by our team, and we really appreciate your understanding.
Thank you for taking the time to share your feedback.
Great delivery driver
Despite the delivery time being notified just a little late, the delivery driver made up for that and more by his cheerful and very helpful attitude. Full marks to him. I have yet to install the headboard but it looks as advertised.
4 oktober 2025
Antwoord van Adeline Waterson
We’re pleased to hear that despite the slight delay in delivery notification, the driver provided a cheerful and helpful service — we will be sure to pass on your kind comments to him.
It’s also great to know the headboard looks as advertised, and we hope you’re just as happy once it’s fully installed.
Thank you for taking the time to share your feedback.
Absolutely fantastic UK based and handmade
Absolutely fantastic British Made, small buisness with excellent communication from order to delivery.
Kept me updated every step of the way.
Less that a week turnaround for a pretty much bespoke bed.
The options of colours, styles, storage aswell as headboards footboard etc all to match.
Price is fairly priced. You can get cheaper elsewhere, but with limited options. Believe me I looked.
Very reasonably priced for such great quality.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you had such a fantastic experience from order through to delivery.
It’s great to know you appreciated the communication throughout, the wide range of custom options, and the quick turnaround on your bed. We’re also pleased you feel the quality and overall service offered real value.
Thank you for taking the time to share such thoughtful feedback and for supporting our British-made products.
I was very satisfied your customer…
I was very satisfied your customer service delivery was excellent and amazing
4 oktober 2025
Antwoord van Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
Antwoord van Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The item is exactly what was expected…
The item is exactly what was expected and very comfortable.
1 oktober 2025
Antwoord van Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The quality of the divan beds is…
The quality of the divan beds is excellent – sturdy, comfortable, and stylish. Delivery was smooth and on time, and the customer service team was very helpful throughout the process. I’d highly recommend Adeline Waterson to anyone looking for great value and reliable service.
1 september 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so pleased with the quality of your divan bed and that you found it sturdy, comfortable, and stylish.
It’s also great to know the delivery went smoothly and that our customer service team was helpful throughout your order.
Thank you for your recommendation and for taking the time to share your feedback.
I was excited of delivery service here…
I was excited of delivery service here because I know that it is not Irish strengths! I was happy for fast and well work into my house.
27 september 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear you were happy with the fast delivery and the service provided on the day.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Good quality...great communication fast…
Good quality...great communication fast delivery. Love the customer service
20 september 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear you’re happy with the quality of your order and that communication and delivery were both quick and smooth.
It’s also great to know you’ve had a positive experience with our customer service team.
Thank you for taking the time to leave your feedback.
Great company to buy from
Good communication.
Plenty of personalisation options to choose from when designing my bed frame and mattress, reliable delivery that was reasonable timewise.
24 september 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you were pleased with the range of personalisation options available when designing your bed frame and mattress, and that the delivery met your expectations.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Defected mattress. Faulty. Workmanship.
I did have a problem with a mattress purchased from this company, I contacted their customer service via live chat, explaining problem sent them photos, they admitted the mattress was defected and assured me they would resolve, they did this very quickly by instantly refunded purchase to my account, customer service was absolutely fantastic could not fault very helpful and friendly for this i have to give them 5 stars. this is my honest review. but i can’t say i would purchase from them again others may have better experience than i did
22 september 2025
Antwoord van Adeline Waterson
We’re sorry to hear you experienced an issue with your mattress, but we’re really pleased that our customer service team were able to resolve this quickly for you and arrange a prompt refund.
It’s great to know you found the team helpful, friendly, and efficient throughout the process, and we really appreciate you taking the time to share your honest feedback and rating.
Thank you again for your review.
Fabulous service from start to finish
Fabulous service from start to finish. Mattress is super 👌
22 september 2025
Antwoord van Adeline Waterson
We’re delighted to hear you had a fabulous experience from start to finish and that you’re happy with your mattress.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Antwoord van Adeline Waterson
We’re pleased to hear you’re happy with the quick delivery and that you’re enjoying the comfort and quality of your mattress.
Thank you for taking the time to leave your feedback.
Mattress
I'm very impressed the mattress is very thick and comfortable, a excellent price, I had a phone call to say when it was going to be delivered, delivery was on time, overall an excellent experience thank you
28 augustus 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so impressed with your new mattress and that you’re finding it both thick and comfortable.
It’s great to know the delivery communication was clear and that everything arrived on time, making for an excellent overall experience.
Thank you for taking the time to share your feedback.
On time
On time, very professional, took our old mattress to be recycled. In and out within 10mins.
25 augustus 2025
Antwoord van Adeline Waterson
We’re pleased to hear the delivery was punctual and carried out in a professional and efficient manner, and that the mattress recycling service was completed as arranged.
Thank you for taking the time to leave your feedback.
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