adoro Reviews 

Customer service has been outstanding. Emails are replied to very very quickly and everyone I interacted with has been knowledgeable and courteous.

Since they do a medical review at sign-up and state what your pet's pre-existing conditions are, there will be no surprises down the line on whether or not a claim will be paid.

Very positive initial impressions.

We just got a puppy and purchased the wellness plan in addition to the base policy, knowing that we'd have wellness checks, vaccines, and all the other puppy stuff.

After our wellness visit, we submitted our bill through the app, and even though it was at night on a weekend, our claim was approved by the time we woke up.

Payment was pretty much instant too — it was available to send to my Venmo when the claim was approved.

Fast and easy — literally didn't have to think about it.

Such a great experience! I have adoro pet insurance for both my dogs and one recently had an ear infection. The claim was so easy to submit and was processed the same day! Highly recommend.

Adoro advertises “No confusion, no hoops to jump through, no second-guessing.” They also claim to have a 24-month look-back. My policy starts in April 2026, yet Adoro reached back to January 2024; this is 27 months prior, which is a direct violation of the 24-month look-back rule that they explicitly claim. They even included a note from 4 years ago as part of the reasoning behind another pre-existing label.
They used that 2024 note to claim: “Since Cat has a history of weight loss, if a future condition is determined to be the cause of this weight loss, it may not be covered.” That is the definition of confusing, and it doesn’t follow logic. Even if this had not violated their own rules, they ignored the doctor’s notes from that same 2024 visit which explicitly state: "Wt loss R/O: due to changed to canned food" and "Needs dental badly." The cat had a dental less than a month later. By September 15, 2025, they had gained 10% body weight and they also had normal bloodwork (Healthcheck Plus NSF). Weight loss was resolved.
If that wasn’t frustrating enough, they used a mention in the September 2025 notes that IF he were to lose weight again in the future, an ultrasound should be done. This is a proactive suggestion for a senior pet, IF they were to need it down the road, not a diagnosis. Flagging a resolved weight loss episode outside of their 24-month window is not “clear, predictable, and built to last” for the owner; it’s ensuring that they won’t have to cover anything.
Adoro also used a routine dental suggestion on low-grade tartar in a senior pet, after the pet already had a dental in 2024, to insinuate that they "may" not cover a future dental accident. Illness and accident are not the same category. Saying you won’t cover dental accidents because a vet recommended a senior cat have a dental is like a doctor saying that deafness is the result of not having an annual ear cleaning.
Happy to edit my review once they amend the evaluation, but it’s now been 2 days without even so much as a “hey we will get back to you shortly!” reply to my message disputing this error.