Kerastase Reviews 138

Got a broken bottle of shampoo delivered. Tried to contact customer service but its the worst customer service haven’t get any response since many days. Scam

Très déçu par mon expérience sur ce site. Les prix affichés sont mensongers : exemple un article annoncé à 17 € passe bizarrement à 19 € une fois dans le panier, sans aucune justification. J'ai tenté de contacter le service client pour obtenir des explications, mais c'est le silence radio total. Manque de transparence et de professionnalisme. À fuir !

J’adore cette marque, je l’utilise au quotidien pour mes cheveux que je trouve en meilleur santé depuis.
Je commande plutôt en ligne, seule chose à signaler c’est l’emballage des colis come on Kerastase même nos colis Vinted sont mieux emballé que ça… un produit qui se balade dans un emballage et un colis beaucoup trop grand stop!

Site officiel mais vraiment et excessivement chère ! On peu facilement avoir de belles affaires chez une bonne partie de vos conçurent même hors soldes et réduire notre panier 30% moins chères ! Je ne commanderai donc jamais chez vous

Kerastase Genesis Serum for thinning haïr. The recommended course of treatment is for seven weeks. One bottle using three pipettes up to the black line instead of the recommended four lasts about four weeks. There was no mention that one bottle would be not be sufficient for the full course which makes the treatment double the initial price. As I have seen no effects it’s is not worth wasting more money on a treatment which may not work and a disappointing waste of money on the first bottle.

Ho usato le fiale anti caduta Kerastase per alcune settimane, dopo l' asciugatura, ho notato che i miei capelli man mano diventavano sempre più crespi simile a dei capelli bruciati. Ho provato ad applicare cheratina più volte ma i miei capelli sono rimasti rovinati. Ho dovuto sospendere immediatamente l' uso del prodotto.
Adesso ho i capelli tutti increspati grazie a questo prodotto considerato uno dei migliori in commercio. Premetto che effettuo l' asciugatura con il phon Bellissima con il diffusore.

really bad experience with Keratase. Their product are not cheap. I did not receive my order and they said they can NOT do anything.

I visit my hair salon every month for a re-growth tint, wash and blow dry. They are fantastic and make me look and feel special. The salon have recently been using Kerastase Elixir Ultime (versatile beautifying oil) on my hair. WOW what an amazing product. It gives my hair an amazing shine/finish and reduces frizz. I cannot praise this enough and am therefore recommending it to you - hence this review. I have bought a bottle from my salon to use at home. It is refillable which is an added bonus. Great idea. Happy daze indeed

Bought many of their items many times. Customer service was always an issue. Recently purchased multiple items during Black Friday sale. Two bottles of the oils came leaked. Contacted customer service multiple times and they offered refund or replace. I chose the refund option since the oils has leaks and I can just get them from Sephora instead. Went back and forth sending different pictures for them. Finally told them this is it. I’m not sending pictures anymore. Then the customer service told me I can send the products back for the refund and “as a one time courtesy” they don’t charge me the shipping fee for returning the products. WTF! You delivered the damage products, and I should pay the shipping fee for returning them? And I should “ thank you” for waiving the shipping fee. Seriously! How can we make those complaints in a more serious manner actually matters to this business.

Je suis cliente Kérastase et je suis très déçue car je commande uniquement sur leur site . Et là je viens de passer une commande de presque 200€ de produits et même pas un cadeau ou un échantillons dans mon colis . Juste une carte écris merci !!! Je pense que je vais envisager changer de marque . La fidélité ne récompense en rien au vu des prix de leur produits c’est dommage

Terribel customer service of kerastase.ca. My order was late by 5 days and dropped off on the stairs of my neighbor that is street front. It wasn't even dropped off at his door. They tooke pictures of the deliver, sent it to me and said would't refund me. I have never received the product. I had a much better experience with Zankai (Vancouver). I will never by by kerastase.ca again.

Terrible! I usually have silky solf hair. I tried their nourish product and it turned my hair wirey. I asked for help, a partial refund, anything, and customer service wasn't interested. They said that because I had tried it, I couldn't return in.

Purchased the Premiere discovery set because the bottles were a good size for my holiday and one of the bottles was the pre shampoo which I used 4 times to my shock and horror!!!My scalp became red and itchy and my hair came out in large clumps!I have hardly any hair left.This range was recommended by my hairdresser who only uses this make!!I am in a state of shock and won’t leave the house!!!I am absolutely heart broken!!🚩🚩🚩🚩

They don’t include the free items or samples you select. This happened to me twice. First time I thought must be my fault. Second time I was more careful. When you contact customer services you just get generic responses which amount to ‘tough luck’. Their offers seem to good to be true, because they are.

Bought direct and received a cardboard box of shampoo! Tried to contact by web form, email and telephone but their systems don’t work and they need to investigate the issue in case they would like the shampoo back! Meanwhile, I have no refund or replacement.

I love the hair growth serum!

Kerastase Nectar Thermique
I've been using this for a few months now and can honestly say, it does nothing. It's expensive and I've noticed my hair is nowhere near as in good condition as it was before I used it. On the plus side it smells nice but a lot of money just for that.
I've gone back to a supermarket product, argan oil of Morocco and my hair look much better

Very disappointing, did not receive 15% discount offered on first order, told my fault for not entering code (that I never received) and then told it could be 4 working days before code sent. Asked for address to complain to and this was ignored on every email. Gave up in end.

Received so many emails and messages about full price free gifts with purchase. Thought I’d make a purchase earlier than needed as it looked like great value then I never received the free gifts as they ran out!!!

They offered me 15% off my next order. Not a satisfactory offer as it looked like the gift was worth over $100.

As a kerastase loyalty member I receive messages all the time about free gifts with purchase so I asked if they could substitute for their current promo but I received the same generic response and when I phoned them they were all busy, finally got through and they just kept saying the same thing - we can’t substitute gifts and said the 15% was their final resolution to the matter.

Very disappointed by their customer service. I do not feel like a valued customer and definitely not a loyalty member.

In hindsight I should’ve returned the products and repurchased!!!

Terrible to deal with l!