Aesglobalonline Reviews 323

I had reason to ask a minor technical question concerning the recent installation of some electric gates and Rhys from the AESglobal technical department gave me invaluable assistance. I would certainly recommend this company.

I have two of the Pretorian guard gate entry systems. From day 1 they have never worked. After over two years of problem after problem and countless visits from both the installer and the supplier, installing new WiFi outdoor point, getting one of the units changed etc etc they are still not fully reliable. I have now given up any hope of getting them to work as designed. Expensive junk in my experience.

Its always a pleasure dealing with the AES team, very knowledgeable, understanding and happy to explain things no matter how basic things needs to be broken down and explained!

Equipment is on point, user friendly and easy to install.

Very helpful when setting up automatic relay times. All done via WhatsApp and very easy. Thank you

We have recently moved in to a new house which has an AES gate installed and we had to input a new SIM card and set up etc.

There were lots of issues due to wires being knocked and displaced by the old owners. Luke was brilliant at talking me through each step to fix it and immediately troubleshoot the problems. The gates are working fine now.

Keifer was very quick to respond and helped solve my issue immediately. Many thanks.

I have a SIM card intercom , which I use to open automated drive gates . The product is excellent.
I’ve had two problems due to my poor installation 2 years ago.
I’ll repeat due to my poor installation.
Their customer support is excellent.
Prompt replies to emails.
I have no connection to the company.
I am a retired MD of a construction company in Bristol. So I know all to well how important technical support is for installed equipment.
10/10 AES. Excellent all round company 👍👍👍👍

It was the first time I set up an AES Intercom. The default settings and configuration were easy, but I got stuck with the advanced settings. Through the support chat, they helped me perfectly and took the necessary time to explain everything to me. Professional and helpful. Everything works perfectly now. Many thanks. Solid product and the support is definitely recommended

Had brilliant service from Kiefer this afternoon and he really helped me the the issues I was struggling with.
Thank you Kiefer

Dealt with Kiefer on an issue. Very patient and solved the issue no problem.

Kiefer was super kind and patient solving my issue. Really friendly was able to communicate via WhatsApp so I can send him the manual I was working from and got everything up and working.

What I thought was going to painful was really easy to solve. Thanks so much.

I had a general query around a product that did not lead to a sale, but Sean provided sound advice for what I needed - very polite and timely responses, which says a lot about a company these days - excellent service, thank you!

very quick and very efficient help , especially for a novice like myself . very pleased i went with the aes system 18 months ago .

I recently moved into a new home which had an AES gate system in place.
Initially clueless about how to get this switched over from the former owners to myself, I eventually found the AES wesbite and reached out to their technical team via the online chat.

I then benefited from superb and prompt help from Luke in the tenchial team who truly went above and beyond to help me get set up and even navigated me through things step by step on the phone. It was some of the best customer service I've ever received. I'd really like to thank him for his care - he is a real asset to AES.

The actual product seems great too and I'm enjoyed having the gates system in place.

Recently had an iGate Plus fitted to the electric entry gates where i live. To ensure that i the iGate was set up correctly i contacted AES Technical department , more specifically a guy called Luke who couldn't have been more helpful. He made sure that the unit was set up correctly and that i was confident with it.

Amazing product and support! We have recently started using the AES Opyn intercom.
We were using another product with a sim card which was confusing for our customers!

I installed my first AES Opyn intercom 4 weeks ago and what an amazing kit, I was unsure on how to setup the Robust 5G as it was all new to me.
I contacted AES Global Tech support and WOW 👌 they were so helpful , they sent me over videos step by step instructions via Wattsapp. Not only was the step by step so helpful the guys made the video there and then addressing me "my name" in the video which made it a personal and a friendly approach.
On handing the system over to our client I was amazed on how user friendly the App is, so many benefits for different applications which makes this product the "BEST" intercom I have ever used!
I spoke with RHYS at tech support and mentioned that in the 26 years in the fire and security industry I have never had such an amazing experience with Tech support! Honestly by far the best!
With having help on hand makes our jobs go smoothly and on time!
Massive thank you AES for making an amazing product and having the best Tech support we could ever ask for!

Sean
CTS Security

Following a few issues with our AES Intercom, the tech team have been very helpful including Keifer who has been always available on the phone. A special mention to Tim Evans who visited us today and was extremely helpful in getting us back up and running. "Great customer service Tim, thank you".

I have discover the company AES in 2017 and I am happy to work with their Intercoms products that are constantly evolving. This company has an excellent technical service and is always at the disposal of their customers. Most of the issues can be solved online or by mail. Recently I overlooked an upgrade of a Preatorian Guard. A few mails and one guide from the technicien eloved me easily the Transition from the Praetorian Guard App to the AES SMART Ap.

I have been using a mini e-loop for nearly 2 years and can highly recommend it. It was very easy to install and configure. I had occasion to seek technical help from AES and I can’t speak highly enough of the support I received 5 stars doesn’t seem good enough!!! The product is brilliant.

Not often I leave reviews but was very impressed with the response time and help I've received from Kiefer and the team at AES. So far the support has been outstanding. Reminds me of a bygone era when companies actually valued their customers.
My problem was a Praetorian Guard which required parts.