Very expensive for water. Been told twice that I cannot have a meter but have reports from neighbours that they have them, neighbours are on the same type of connection. So at best affinity water have... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I received a message that I cancelled all my services with this company out of nowhere. When I engaged they mentioned someone send an email (from a different email than the one registered) that he i... Toon meer
Bedrijf heeft geantwoord
We have never had an interruption to our water supply. Once when someone left a tap on in the garden a technician from water affinity came out found it and was very helpful! Much appreciated thank you... Toon meer
This company employs people who are NOT trained to even read the meter correctly! that's their bread and butter and they cant do that! nor apologize for the fact but just casually tell us when we wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,5
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Affinity Water
I'm so disappointed to read this, Christopher.
Thank you for taking the time to share your experience with us. Thanks, Freya.
Antwoord van Affinity Water
Hi Customer, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.-Freya.
Antwoord van Affinity Water
Hi Janine, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.-Freya
Returned promptly when I complained new…
Returned promptly when I complained new water pressure was too low for my shower.
4 februari 2026
Antwoord van Affinity Water
Hi Traveller, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Freya.
No fuction to close my account when moving home
I'm moving out of the affinity water area, there is no facility on this website to close my account!!!!
30 maart 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi AW, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We will be in touch to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
Very expensive am not happy with you at…
Very expensive am not happy with you at all
We are only two person live in my house you charge me £92 You used to charge the person who used to live in the house that l currently live in less than what you charge me You charge for three person less than two person Im very disappointed with you and I try to find another company.
11 februari 2026
Antwoord van Affinity Water
Hi Miss Alyasiri, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Freya.
It was good experience
It was good experience, when we call them, they are quick response to us.
2 februari 2026
Antwoord van Affinity Water
Hi Mrs Thomas, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.-Freya.
very helpful and easy to use service
I've been with Affinity Water for a few years now, and needed to login to complete the moving home form - which was very simple and quick!
27 maart 2026
Antwoord van Affinity Water
Hi Erika, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Antwoord van Affinity Water
Hi Bikramjeet, this is wonderful to hear! :) Thank you for your 5-star review-Freya.
Antwoord van Affinity Water
Hi William, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. :) -Freya.
Ecxellent,good,keep it up
30 maart 2026
Antwoord van Affinity Water
Hi Mr Magora, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. -Freya.
Meter installation
Having had a new meter installed which proved faulty, your team quickly and efficiently removed this, replaced it and made good the area.
9 februari 2026
Antwoord van Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Antwoord van Affinity Water
Hi Gurjeet, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
I can not offer anything constructive…
I can not offer anything constructive or positive towards a company that wastes millions of litres of water annually , only to offset that waste in the form of increased bills towards its customers .
30 maart 2026
Antwoord van Affinity Water
Hi Mrs O'Boyle, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Freya.
Good customer services
30 maart 2026
Antwoord van Affinity Water
Hi David, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Mit Kathir, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Bob, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Great App good service
29 maart 2026
Antwoord van Affinity Water
Hi Mr Ashford, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Mr Sivakumar, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Vinothraj, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.