I initially was unimpressed with the help I was rendered by the in app agents, however, the customer service followed up via email and has been super helpful and supportive. I use Africhange alm... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I call them reliable and efficient in all my transactions. They are quick and easy to use and considerate with their rate.i have never use any other app to convert my money, apart from Africhange.they... Toon meer
Bedrijf heeft geantwoord
I had an excellent customer service experience when my transfer from my bank to my wallet didn’t go through. I had allowed Africhange some time to fix that but when the money wasn’t still deposited, I... Toon meer
Bedrijf heeft geantwoord
I tried to send money to the United States from Canada for the first time. Initially, the transaction did not go through, but I waited and also messaged the Customer service team. Then I tried again,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Betaalservice
- ook in
- Alternatieve financiële diensten
- Financiële instelling
- Niet-bancaire financiële diensten
Geschreven door het bedrijf
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Geschreven door het bedrijf
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Contactgegevens
3,9
Goed
678 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Stressful uploading my means of id.
21 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Quick response to my question and…
Quick response to my question and useful answer to the query
22 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Quick response to questions and…
Quick response to questions and immediate deposit to account.
15 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Not impressed with the customer service…
Great service; my concerns have been resolved. Thank you.
20 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience.
Kindly be informed that there was no glitch. Your account manager has sent you an email to your registered email address to assist you and provide support directly.
Thanks.
Improve your turn around time for…
Improve your turn around time for quicker resolution of complaints
21 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
Discrepancies between Help Centre and app
I recently left a 5-star review for your services on August 13, 2026. However, I am here to seek clarification regarding the terms of your new customer discount. My 1st transfer was $2000. When I previously chatted with your customer service representative, Mr. O, on my 2nd transfer, I specifically asked if the $3,000 CAD limit for the new customer rate applied to each transfer 3 times, or if it was a cumulative total. I was given the impression that the limit applied to cumulative total. I was informed that I could only send an additional $1,000 at the discounted rate.
I discovered this morning that a friend of mine was able to process three separate transfers of $3,000 CAD each using the new customer rate. This suggests a significant discrepancy between the information provided by your Help Centre and the actual application of the discounted rate (on the app). Because of this guidance, I feel I have missed the opportunity to transfer $5,000 CAD at the promotional rate. Could a supervisor please explain this discrepancy and let me know if there is any way to rectify this? I would have sent this directly to Africhange but wary of a runaround by your Customer Service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van africhange.com
Hello,
Kindly send a message to your account manager via email, emmanuel@africhange.com to get more information and assistance directly.
You can also find the terms & Conditions on the rate calculator before login or visit the page here: https://africhange.com/promo-rates
Good rate information
20 juni 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Thank you 🙏 It is done ,reflecting on…
Thank you 🙏 It is done ,reflecting on my Wallet now
Please is the email linked already
Thank you 🙏
21 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
Pleasse reach out to your account manager via email at emmanuel@africhange if you have more inquiries.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
It was just disappointing today
It was just disappointing today. My transfer took almost an hour and it made me run late for work. Nobody replied my messages in the support chat box. But I'm glad it has been rectified.
20 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
good service
20 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Terrible customer support and endless…
Terrible customer support and endless delays. I submitted all the required documents sent to my email for verification, but my account is still not approved. Customer support is extremely poor and unresponsive. Very frustrating experience.
20 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you and provide support on the email that wa sent to you . We’d love the chance to make this right. Thanks.
Customer service and the best…
Customer service and the best transaction management services
13 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
The fastness of services and quick…
The fastness of services and quick response to emails and complaints.
11 augustus 2026
Antwoord van africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
The Bot Farm “customer service”
Their supposed “customer service” is a second rate bot farm… when these clowns understand the concept human interaction and drop their disjoined bot model they might instill a little trust in their potential customers
18 augustus 2026
Antwoord van africhange.com
Hello,
We’re really sorry to hear about your experience. Your interactions were with a human. Your account manager has sent you an email to provide more information and assist you directly.
Thanks.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.