All the products im using of yours are very good for my locs and wouldnt change it ive been searching for a while and now ive found it thank you
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Your products feels and smells great on my hair but I noticed my hair needed a heavier hair oil than the cream provided. I recently bought your hair butter made in Honduras which everyone is raving ab... Toon meer
Bedrijf heeft geantwoord
Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Toon meer
Bedrijf heeft geantwoord
I have been using Afrocenchix for a number of years now, with the 'Sheen Hydrating Spray' being my daily go to. I have contacted Afrocenchix twice during the last 6 months with feedback. On both o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cosmetische producten leverancier
- ook in
- Cosmeticabranche
- Cosmeticawinkel
- Cosmetisch productleverancier
- Gezondheids- en schoonheidsartikelen winkel
- Haarproductenwinkel
Over Afrocenchix
Geschreven door het bedrijf
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
SHOP NOW
Contactgegevens
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Verenigd Koninkrijk
- info@afrocenchix.com
- afrocenchix.com
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice products but the moisture cream is…
Nice products but the moisture cream is so thick that you can't squeeze it from the bottle properly. Why not put it in a different container or make it not as thick?
Also it took me over a minute to unscrew the shower conditioner pump.
20 januari 2025
Review zonder uitnodiging
Antwoord van Afrocenchix
Hi Tel,
Thank you for sharing your feedback.
We're glad to hear you like our products! We apologize for the inconvenience you've experienced with the moisture cream and shower conditioner pump.
Your suggestion to put the moisture cream in a different container or adjust its thickness is valuable, and we'll definitely consider it for future improvements. We'll also look into making the shower conditioner pump easier to use.
Please email us at info@afrocenchix.com to address your concerns.
How quick my product came in the mail
How quick my product came in the mail.
Easy to order on website.
5 star review for the best discovery of quality hair products for black hair.
9 januari 2025
Review zonder uitnodiging
Antwoord van Afrocenchix
Hi Ava,
Thank you so much for your fantastic review! We’re thrilled to hear that your product arrived quickly and that you found ordering on our website easy and hassle-free. It’s also wonderful to know that you consider our products the best discovery for quality hair care for black hair—that means so much to us!
We truly appreciate your 5-star rating and your support. Thank you for choosing us, and we look forward to serving you again soon!
Great products fast delivery
Love these products they are great for my daughter's hair
They smell amazing and are all natural. Very swift delivery service as well
16 januari 2025
Antwoord van Afrocenchix
Hi Jess,
Thank you so much for your lovely review! We’re so happy to hear that our products are working great for your daughter’s hair and that you love the amazing, all-natural scents. It’s also wonderful to know that you’re pleased with our swift delivery service—we always aim to make the process as smooth as possible for our customers.
We truly appreciate your support and kind words. Thank you for choosing us.
Received incomplete product
I ordered a travel and I had missing products as per the description provided. I was missing a mini shampoo and conditioner bottle from the set. Truly disappointed to have received an incomplete order
26 november 2024
Antwoord van Afrocenchix
Hi Nadege,
We apologize for the inconvenience and disappointment caused by receiving an incomplete order. Your concern is important to us.
Please send us an email at info@afrocenchix.com with your order details, and we will address the issue promptly and ensure that you receive the missing mini shampoo and conditioner bottles.
Thank you for bringing this to our attention.
Good purchase experience and delivery
Good purchase experience and delivery. Able to track order and it came with 2-3 days.
14 januari 2025
Antwoord van Afrocenchix
Hi Linda,
Thank you so much for your review! We’re so pleased to hear that you had a good purchase experience and that your order arrived within 2-3 days with easy tracking. We always strive to make the process smooth and efficient for our customers, so it’s great to know we’re hitting the mark for you.
We truly appreciate your support.
Lovely products
Lovely, independent company, with an excellent range of products. Very happy repeat customer.
6 januari 2025
Antwoord van Afrocenchix
Hi Marcia,
Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that you love our products and appreciate our independent brand. It means so much to us to have your support and to know that you’re a very happy repeat customer.
We truly value your feedback and look forward to continuing to serve you.
Had Excellent Discount
Had Excellent Discount, delivered very Quickly and the follow up from the staff was absolutely amazing. My Daughter absolutely love it and top customer services.
2 januari 2025
Antwoord van Afrocenchix
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the excellent discount, quick delivery, and amazing follow-up from our team. It’s especially heartwarming to know that your daughter loves the products and that you’re happy with our top-notch customer service.
We truly appreciate your support and kind words. Thank you for choosing us, and we look forward to serving you again soon!
The package arrived on time.
The package arrived on time.
Loving the products.
I haven't tried the shampoo as yet. Will let you know in another review
30 december 2024
Antwoord van Afrocenchix
Hi Angie,
Thank you so much for your review! We’re so pleased to hear that your package arrived on time and that you’re loving the products so far. We can’t wait to hear your thoughts on the shampoo once you’ve had a chance to try it—your feedback is incredibly valuable to us!
We truly appreciate your support and look forward to serving you again soon.
Love Afrocenchix hair products
Love Afrocenchix hair products. Just bought the shampoo & conditioner having loved the moisture hair cream, scalp oil & ultra hydrating spray.
I would have scored 5 stars but still a slight issue using the moisturising hair cream from the bottle. As it is a nice, thick creamy consistency, you have to really shake & squeeze the bottle hard to get it out. I really think the design team should think about a tub for this product.
I will still be using most of the products as they are great for my hair texture & have a wonderful fragrance.
27 december 2024
Antwoord van Afrocenchix
Hi LittleT,
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you love our Afrocenchix hair products, including the shampoo, conditioner, moisture hair cream, scalp oil, and ultra-hydrating spray. It’s wonderful to know that they work so well for your hair texture and that you enjoy their fragrance.
We truly appreciate your feedback about the moisturizing hair cream bottle. We understand how the thick consistency can make it challenging to use, and we’ll definitely share your suggestion about a tub design with our product development team. Your input is invaluable to us as we strive to improve.
If you’d like to share more details or suggestions, please feel free to reach out to us directly at info@afrocenchix.com. We’d love to hear from you and assist in any way we can.
Thank you for your continued support, and we look forward to serving you again soon!
Wishing you all the best,
The Afrocenchix Team
This is the best hair product I ever…
This is the best hair product I ever seen and used l love it it makes my hair look good and healthy and my children used it as well my hair is soft and smells really good thanks for this I will definitely recommend it to anyone to buy and I will definitely buy more
27 december 2024
Antwoord van Afrocenchix
Hi Makai,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that you and your children are loving our products and that they’ve made your hair look good, healthy, and soft while smelling great too. It means the world to us that you consider it the best hair product you’ve ever used—thank you for such a wonderful compliment!
We’re so grateful for your support and for recommending us to others. Thank you for choosing our products.
Order arrived in a timely manner
Order arrived in a timely manner
Good communication between order and delivery
Hair products as good as ever
27 december 2024
Antwoord van Afrocenchix
Hi Wendy,
Thank you so much for your lovely review! We’re so pleased to hear that your order arrived in a timely manner and that you were happy with the communication throughout the process. It’s also wonderful to know that our hair products continue to meet your expectations—we always strive to maintain the quality you know and love.
We truly appreciate your support and kind words.
The product does not moisture my hair…
The product does not moisture my hair properly and is quite heavy. I need a lot on my hair and the curls are not defined.Expensive so won't be purchasing again. Sorry I had high hopes.
27 december 2024
Antwoord van Afrocenchix
Hi Christina,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the product didn’t meet your expectations and that it didn’t provide the moisture or curl definition you were hoping for. We understand how frustrating it can be when a product doesn’t work as anticipated, especially when you had high hopes.
We’re constantly working to improve our formulations, and your feedback is invaluable in helping us do so. If you’d like to share more details about your experience or explore alternative products that might work better for your hair, please don’t hesitate to reach out to us directly at info@afrocenchix.com. We’d be more than happy to assist you.
Thank you for giving our products a try, and we hope to have the opportunity to serve you better in the future.
I’m a Returnee after 2020 Covid era
I’m a Returnee after 2020 Covid era. My experience had been a unique one which paved way for my recent return. My hair has been well nurtured since using their products and makes me feel happy and confident in myself. Thanks
27 december 2024
Antwoord van Afrocenchix
Hi Abanye,
Thank you so much for sharing your experience with us! We’re truly honored to have you return as a customer after the Covid era and are thrilled to hear that your previous experience with us was unique and positive. It’s wonderful to know that our products have been nurturing your hair and helping you feel happy and confident—that’s exactly what we aim for!
We’re so grateful for your trust and support, and we look forward to continuing to serve you.
Shipping didn’t take long and the…
Shipping didn’t take long and the products are amazing
23 december 2024
Antwoord van Afrocenchix
Thank you so much for your positive feedback, Gisele! We're thrilled to hear that you had a great experience with our shipping and that you're enjoying the products. Your satisfaction is our top priority.
I don't trust any other product on my…
I don't trust any other product on my head/hair. Perfect.
17 december 2024
Antwoord van Afrocenchix
Thank you so much, Christine, for your wonderful feedback! We're thrilled to hear that our product has earned your trust and works perfectly for you.
Your satisfaction is our top priority, and we're grateful for your continued support.
Antwoord van Afrocenchix
Thank you so much for your glowing review, Susan! We're delighted to hear that you had an excellent experience with our service and that you love the product's divine scent.
Your satisfaction means the world to us, and we truly appreciate your support.
Disappointing Experience
I have been a loyal customer of Afrocenchix since 2020, and up until recently, I had always been satisfied with the service, especially with the timely shipping. However, my recent experience has been extremely disappointing and frustrating.
For reasons that were unclear, I have been unable to complete my orders through their website using Shopify. After multiple attempts, I had to resort to making manual payments, and even then, it took a considerable amount of time for them to figure out what was happening. The situation only got worse when my parcel got stuck in China for almost a month and a half with no updates, it was also a new route they had never used before. This caused significant delays, and after reaching out to customer support several times, I was informed that they had decided to limit the number of countries they ship to sometime earlier in the year. Had I known about this beforehand, I would not have proceeded with the purchase until the issue was resolved on their end.
Although the service at Afrocenchix has generally been supportive in the past, this time the experience was far from satisfactory. I spent a great deal of money and time communicating with them, but there was no clear explanation for why this issue occurred.
I am deeply disappointed by the lack of transparency and the service I received on this occasion.
29 december 2024
Review zonder uitnodiging
Antwoord van Afrocenchix
Hi Shekinah,
Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you’ve had with your recent order. We truly value you as a loyal customer since 2020, and it’s disheartening to hear that this experience fell short of the standard we strive to uphold.
We understand how frustrating it must have been to encounter issues with the website, delays in shipping, and the lack of clarity regarding our shipping policy changes. While some of these challenges, such as the parcel being held in transit, were beyond our control as a business, we deeply regret the inconvenience this caused you. We did our best to resolve the situation and appreciate your patience and understanding throughout the process.
Your feedback is incredibly important to us, and we’re committed to improving our communication and processes to ensure a smoother experience for all our customers moving forward. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly at info@afrocenchix.com.
I love the products
I love the products. So good for my hair. I am dual heritage and use both when I let my hair dry naturally or when I have straightened it with tongs. The products last a long time and smell great.
3 december 2024
Antwoord van Afrocenchix
Thank you so much for your lovely review, Louise! We're delighted to hear that our products work so well for your hair, whether you let it dry naturally or straighten it. It's wonderful to know that they last a long time and smell great too.
We appreciate your continued support.
Great products that don’t contain harmful chemicals
I have been using your products on my daughter and they are amazing. Her hair had broken in certain areas and it is growing so fast and it retains moisture . Also people are always complementing her on how lovely her hair smells :)
My only criticism is that the cream is so thick, it is difficult to get it out of the bottle.
27 november 2024
Antwoord van Afrocenchix
Thank you so much for your wonderful review! We're thrilled to hear that our products have made such a positive impact on your daughter's hair, helping it grow and retain moisture. It's also great to know that people are complimenting her on how lovely her hair smells.
We appreciate your feedback about the cream being too thick. We'll take this into consideration as we continue to improve our products. Your satisfaction is important to us.
Afrocenchix products are brilliant
Afrocenchix products are brilliant, always great trusted products! Thank you
2 december 2024
Antwoord van Afrocenchix
Thank you for your wonderful review! We're delighted to hear that you find our products brilliant and trustworthy. Your support and kind words mean a lot to us
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.