Agnew Group Reviews 

First class customer service, from start to finish. Great communication throughout, professional staff and car service made easy. Highly recommended.

Friendly professional staff. Kept me informed on progress and completed the work well within time.

Repair of previous warranty work. Delighted to be taken seriously, straight forward professional service, also met my needs with a courtesy car. Little stress and fuss. All good for me.

Good service and knowledgeable staff. Good to have car sorted in one day

The service provided is excellent. The staff are very helpful, thank you to Jamie.
Also thank you to Nichola for all the information.

I couldn’t recommend them more. There is a relaxed and friendly atmosphere from the minute you walk into the showroom. I was just looking with the view to possibly changing my car, and made a few enquiries. William Tang from the sales team looked after me and he was great. No hard sell thankfully, he answered my questions and I left with some options to think about. I bought an X1 about a month later. William made the experience very smooth, he was so efficient and I feel I got a really good deal. I will definitely use them again. 😁

Car was in work shop to fix Audi App told me the software was missing and needed to go back to work shop when Audi sorted the software At this time the car is not fit for purpose

Great service all round & very informative on the work they are carrying out on my car.
Ps the coffee is pretty good too

Easy to book and then rearrange. Friendly welcome and pleasant surroundings. Efficient service. Thanks Chloe.

Recently took my 4 series to Bavarian Boucher due to a number of issues, I have a fully comprehensive BMW insured warranty.

I received an extensive bill for the work required and warranty claim for the suspension system was denied due to a third-party rod tie end present (from a previous owner) I bit the bullet and over £2500 lighter and not having the car for 2 weeks I got the car back with the same knocking/clunking from the front end (clearly a road test was not conducted upon completion of work) I returned the car and it was advised that a full steering rack replacement was required, once again the warranty was denied due to 'aftermarket parts'. However, BMW warranty were happy to take the money for a policy which is clearly null and void!

4 weeks later my car is still making the same noise and I'm sitting with a £4000+ bill for a new rack. The dealership has not been helpful during this time, I've constantly had to chase; from emails to phone calls and sometimes not getting a response or an inadequate one. I didn't even receive a courtesy call to say the steering rack job was denied by the warranty, once again I had to chase the answer from them whilst my car was collecting dust.

The case has been escalated to BMW UK complaints and I've complained directly to the BMW/Allianz warranty, this has been my first BMW and will be my last with the stress and inconvenience experienced this month. Regardless of the fact a non-genuine BMW tie end may have been installed at some point, I fail to see how this could cause an entire rack failure and I'm waiting on an written report from the warranty team on how this caused failure (ridiculous suggestion). According to one of Bavarian Boucher's technicians that I went on a road test with the first time, I asked him what did he think it was; front struts, tie ends, control arm, steering rack etc and he said it wouldn't be the rack as failure is very rare. The strange thing is, after contacting BMW parts, a repair kit does exist for the Thyssenkrup steering racks which would suggest they are prone to malfunction/failures even with BMW parts....

Unfortunately I have to wait a few weeks before I can escalate to the Ombudsman but in this case I have no choice with the abhorrent service experienced.

Was kept in contact during the whole process and the service went as expected. Just good service all around

The sales expert William Boyd was excellent.

David was great and although it took longer than expected I was kept well informed. The end result was perfect. My loan car was also great.

Friendly, helpful staff with efficient service. I always get good customer service at Agnew Boucher Road which is why I keep coming back

My Audi A1 purchased pre owned from Portadown Audi had developed an intermittent fault while changing gear.I had the good fortune to have
John from the service team deal with
This issue.After an initial inspection,John informed me that he
Would need to keep my car for three
Or four days for further investigation.
I was driven home and collected from home later that day by your pleasant drivers.Having explained to John that I would need a car while mine was in the dealership.John asked me to give him time to arrange this,and got me a courtesy car sorted out.Throughout this process John explained to me what was happening and putting my mind at ease.John went above and beyond the call of duty to come up with a solution that I was more than happy with.I must also mention Jack from the booking team who was also very helpful to me.My car is now back on the road with the peace of mind of an All In service plan, which was on
Special offer at the time of my visit.
Well done to John and Jack who went out of their way to help me out.
They are both a credit to your company.

Overall a positive experience. Good communication and honest updates regarding repairs. Not all issues were dealt with as the dealership is waiting for updates from Audi corporate so a repeat visit will be required.

Great experience, staff very friendly an helpful. Would highly recommended Mercedes Benz Portadown.

I just want to say how excellent your staff were from when I first entered I was met with such a welcoming team and they directed me to the right person Andrew Hamilton was exceptional

The service was very professional and informative. The customer service was excellent. The whole experience was extremely positive

Collected my new Audi on Friday,
Absolutely delighted with it.
Huge thanks to Lewis, a lovely young man who was extremely knowledgeable, friendly & helpful!
Thank you!