We recently completed a SIP trunk installation with AireSpring and the service has been stable and successful. Their team was responsive and helped implement Anonymous Call Rejection across our SIP... Toon meer
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I have been in the telecom industry as an employee and now an agent since 1988. Airespring is one of 5-10 companies we recommend most often. Their portfolio of products crosses over technologies from... Toon meer
Bedrijf heeft geantwoord
MASSIVE SCAM FOR BIG BUSINESS!! WARNING!! They did not install anything and sent us to collections. We restarted the plan to avoid collections and they delayed by over a year threatening and telling u... Toon meer
Airespring has provided first rate internet service for my small business for over 3 years and we are beyond pleased with the service. The technical support staff and customer service team have been... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2001, AireSpring is a family owned and operated, profitable, and debt-free Managed Services Provider and Nationwide Network Operator serving thousands of businesses across North America and Asia. AireSpring has the largest national footprint in the U.S. and a partnership with over twenty major network providers.We process over 4 billion calls per month. We are renowned in the industry for delivering a broad range of innovative solutions at competitive rates for multi-location businesses. Our industry leading Managed Connectivity and Cloud Communications solutions are custom built for the individual needs of your business model. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology providers. Our industry leading solutions have won more than 70 coveted industry awards including "Product of the Year," "Most Promising Contact Center Solution Provider," "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Contactgegevens
600 Cleveland Street, Suite 226, 33755, Clearwater, Verenigde Staten
- 888-389-2899
- info@airespring.com
- airespring.com
3,9
Goed
44 reviews
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AireSpring has always been very…
AireSpring has always been very proactive with our needs!
12 februari 2025
Review zonder uitnodiging
Antwoord van AireSpring
Thank you for your kind words! We’re committed to being proactive and ensuring our customers have the best experience possible. We truly appreciate your trust in AireSpring and look forward to continuing to support your needs!
AireSpring has been fantastic to work…
AireSpring has been fantastic to work with! Their customer service is responsive and knowledgeable, and their solutions are reliable and cost-effective. We’ve experienced smooth implementations and excellent support every step of the way. Highly recommend AireSpring for anyone looking for top-notch telecom and cloud services!
24 januari 2025
Review zonder uitnodiging
Antwoord van AireSpring
Thank you for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with AireSpring. Providing responsive, knowledgeable support and delivering reliable, cost-effective solutions is a priority for us.
It’s especially rewarding to know that our implementation process and ongoing support have met your expectations. We truly appreciate your recommendation and look forward to continuing to serve your business!
I am writing to report a serious breach…
I am writing to report a serious breach of contract and fraudulent activity perpetrated by Airespring and Caine & Weiner, who is aiding Airespring's fraudulent activity.
In November 2023, we signed an order form with Airespring to provide internet service with a specific deadline. The agreement outlined the terms of service, including a no installation fee and monthly rates of up to $600. However, Airespring altered the terms in December, demanding a significant installation fee of $19,000 and delaying the service delivery beyond the agreed-upon deadline.
Who would pay $19,000 for an internet connection? So, we rejected this additional fee; Airespring subsequently canceled the order. To our astonishment, a month later, we began receiving demands for a substantial Early Termination Fee of $37,000, an entirely unfounded claim as no service was ever provided. Early Termination implies that the service was provided, and we terminated the service early. However, no service was provided, and no installation was performed because Airespring canceled the order. So how did Airespring falsely and fraudulently create this $37,000 early termination fee from a $600 monthly internet service order?
Airespring has now assigned this fabricated debt to a collection agency, Caine & Weiner, which has been harassing us with threats and demands. Caine & Weiner have provided no supporting documentation or proof of service to justify the claim; they only had a fabricated statement by Airespring showing that $37,000 was past due. This behavior constitutes a potential fraud.
We have been loyal customers of Airespring for many years and have given $65,000 of business to Airesping. As soon as they lose our business, they turn hostile! This experience has been highly disappointing and damaging to our business. We urge other consumers to be aware of this company's unethical behavior and to exercise caution when dealing with Airespring.
2 januari 2025
Review zonder uitnodiging
Antwoord van AireSpring
We dispute the factual contentions of ICC, and further dispute the allegations we in any way breached our contract or committed fraud. We repeatedly reached out to ICC without success to resolve any issues prior to litigation. We remain open to negotiation and resolution. Because the matter is in litigation, it is not appropriate for us to discuss or respond to the specific allegations in this action outside of the courtroom.
In general, should additional special construction costs be required that are not set forth in a customer’s order form, then we seek explicit written authorization from the customer for such additional construction costs before starting any such construction. The customer has the opportunity to decline the construction costs and terminate the order without financial penalty.
Airesprings new portal called AireControl
THE SAN ANTONIO RESTAURANT GROUP WAS RECENTLY INTRODUCED TO THE NEW AIRESPRING MONITORING PORTAL CALLED AIRECONTROL AND IS EXTREMELY IMPRESSED SO FAR. EVEN THOUGH WE GET EMAIL NOTIFICATIONS, THE AIRECONTROL HELPS US TO KNOW, AT A GLANCE, WHEN ONE OR MORE OF OUR RESTAURANTS INTERNET GOES DOWN. IT ALSO ALLOWS US TO SEE EXACTLY WHEN THE SITE COMES BACK UP AFTER SOME TROUBLESHOOTING, MANY TIMES BEFORE RECEIVING THE EMAIL NOTIFICATION. WE LOVE BEING ABLE TO SEE THE WELL BEING OF EACH PORT AND WHICH DEVICES ARE CONNECTED TO THEM. THIS HELPS US TO KNOW THE DEVICE/SERVICE THAT NEEDS OUR ATTENTION WHICH SAVES US TIME AND MONEY IF WE NEED TO SEND A TECHNICIAN TO ASSIST.
OTHER ADVANTAGES TO THE AIRECONTROL PORTAL THAT WE USE INCLUDE SUPPORT CASES SUBMITTED AND THE PROGRESSION OF NEW ORDERS. EVERY TIME WE SIGN INTO AIRECONTROL, WE LEARN SOMETHING NEW AND WORKING WITH THEIR SUPPORT TEAM HAS BEEN EXCELLENT. WE HIGHLY RECOMMEND THIS COMPANY.
11 december 2024
Review zonder uitnodiging
Antwoord van AireSpring
Thank you, Tammy @San Antonio Restaurant Group, for your review and for sharing your experience with our new AIreCONTROL IT Service Management platform. We’re thrilled to hear how much value it has brought to your operations.
At AireSpring, we designed AIreCONTROL with customers like you in mind, aiming to provide the visibility and efficiency needed to manage your network with ease. It’s fantastic to know that features like real-time monitoring, device visibility, and streamlined troubleshooting are saving you time and money, and that you’ve found the support team to be excellent as well.
Your kind words mean a lot to us, and we’re excited to hear that you’re discovering new benefits every time you use AIreCONTROL. Thank you for recommending us, and for trusting AireSpring to support your connectivity and IT management needs.
If there’s ever anything more we can do to enhance your experience, don’t hesitate to reach out. We’re always here to help!
Best in the industry
We've worked with Airespring for over 15 years. They have the customer's best interest up front and easy to work with. They are responsive and have great employees.
13 september 2024
Review zonder uitnodiging
Antwoord van AireSpring
Wow—15 years! Thank you for your incredible loyalty and support. We're honored to have been your trusted partner for so long. Putting our customers first is at the heart of everything we do, and it’s great to hear that it shows. We truly appreciate your kind words and look forward to many more successful years together!
MASSIVE SCAM FOR BIG BUSINESS!
MASSIVE SCAM FOR BIG BUSINESS!! WARNING!! They did not install anything and sent us to collections. We restarted the plan to avoid collections and they delayed by over a year threatening and telling us we had to find our own vendors to complete the install. Customer service don't care
14 juni 2024
Review zonder uitnodiging
DO NOT USE THIS COMPANY THEY ARE SCAM…
DO NOT USE THIS COMPANY THEY ARE SCAM ARTIST!!! I was called by there rep Frank Laramendi portraying that he cared about our companies well being and was willing to double our internet speed only at no additional charge. I even had him provide me an email with this documentation. When i called to cancel my service with Airespring I was informed that Frank had locked me into a 3 year contract and if I want to break the contract it will cost me over $8000 plus an early termination fee of $850. I am paying for internet of 20mbs $482 per month when I can get the same service from AT&T for $70 per month. I have called several times and no one want to return a pone call only emails
16 januari 2024
Review zonder uitnodiging
Antwoord van AireSpring
I am very sorry to hear that you feel we did not provide the level of personalized service that we are known for in the industry. Your dedicated Account Manager, Frank, proactively reached out to you to upgrade your 10 Mbps Fast Ethernet service, doubling your bandwidth from 10Mbps to 20Mbps improving your prior rate on a 3-year term. Our VP of Account Management will be reaching out to you to discuss your experience. Your service also includes AireSpring’s managed connectivity with a fully managed router, our 24/7/365 proactive circuit monitoring and alerting service, an assigned account manager, and 24/7/365 customer service. Additional equipment included in your overall plan are 6 free Polycom VVX 250 internet desk phones with HD voice; with 6 Business Plan licenses of our AirePBX cloud business phone application with Voicemail, Find Me / Follow Me, Online Portal, and other features; 2 Analog Lines; 2 Virtual Numbers; Unlimited Outbound calling & 4,000 Toll Free minutes.
Do not do business with this company
Do not do business with this company. They have owed me $980.37 since January, 2023. I have contacted them in March, April and May and get the same run-around and empty promises. Either they are completely incompetent or they are bankrupt and can not afford to refund my money!
11 mei 2023
Review zonder uitnodiging
Antwoord van AireSpring
Thank you for reaching out. I understand the we were able to correct and reverse your duplicate payment. Our process was changed in 2023 to flag and correct when a customer mistakenly pays an invoice more than once. We strive to provide personalized customer service and are sorry for the delay.
This company is garbage
This company is garbage. Their phone service is unreliable, their equipment is loud and outdated, they charged us rental fees for their equipment that nobody told us about and their taxes and fees were DOUBLE comcast's. They also stuck us with the $850 bill from a third party to install their systems, their internet was from comcast. Our internet and phone bill was supposed to be in the mid-300s and it was actually $500. Then when you try to get rid of them they use a bunch of scare tactics and "adjust" your bill for another outlandish charge of $850. Do not use them!
24 februari 2023
Review zonder uitnodiging
Antwoord van AireSpring
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and want you to know that this is not the level of service we strive to provide. We take your concerns seriously and are committed to resolving them as quickly as possible.
To help make things right, we encourage you to contact Amy, our Director of Customer Experience, directly at 818-647-0040. She’ll personally review your situation and work with you to find a resolution.
We appreciate your business and the opportunity to improve.
— The AireSpring Team
The technician responded quickly and…
The technician responded quickly and resolve the issue quickly.
6 augustus 2019
Review zonder uitnodiging
Antwoord van AireSpring
Ada, thank you very much for your kind review. We are glad we could help!
Amy Gallardo
Director of Customer Experience
good people and good response from my…
good people and good response from my sales and support. Responsiveness is the difference
1 augustus 2019
Review zonder uitnodiging
Antwoord van AireSpring
Dean, we a really appreciate this review and will make sure we pass along the compliment to the hard working sales and support teams. We agree that responsiveness and clear communication make all the difference!
Amy Gallardo
Director of Customer Experience
fast resolution
1 augustus 2019
Review zonder uitnodiging
Antwoord van AireSpring
Charles, thank you for your review. We are really glad we were able to efficiently resolve your issues and we appreciate your loyalty.
Amy Gallardo
Director of Customer Experience
Not always perfect, but better than others
Not always perfect, but they do everything possible to help their customers.
1 augustus 2019
Review zonder uitnodiging
Antwoord van AireSpring
Larry, thank you for the kind review. We are really glad we were able to resolve your issues and appreciate your loyalty.
Amy Gallardo
Director of Customer Experience
We recently started migrating from our…
We recently started migrating from our AT&T MPLS solution to an SD-WAN solution with Airespring and we are very satisfied!
The people at Airespring are very competent, easy to get hold of and service minded. The SD-WAN service itself works flawlessly!
25 juli 2019
Review zonder uitnodiging
Antwoord van AireSpring
Lars, thank you so much for your kind review! We are really thrilled we were able to help you optimize your network with SD-WAN and will pass along this great complement to the implementation team.
After we finally got the install issues…
After we finally got the install issues worked out, Aire Spring has been great!
2 juli 2019
Review zonder uitnodiging
Antwoord van AireSpring
Thank you so much for your kind review Rhonda. We are thrilled to hear AireSpring is providing great service and appreciate your feedback about the implementation. We are very sorry you had an issue with your install but are glad it is now resolved to your satisfaction. Telecommunication implementations can be complex so we assign a project coordinator who works aggressively with the various vendors and our repair center to mitigate issues and are always looking for ways to improve the process.
Amy Gallardo
Director of Customer Experience
Great Support
We have only been with AireSpring for a short time but so far they have the best customer service of any phone and internet company we have done business with. Had a problem one night at about 11PM. Customer support found the issue in less than 30 minutes and had everything back up and running and our phones transferred to our service within an hour.
1 juli 2019
Review zonder uitnodiging
Antwoord van AireSpring
Dear Sue,
Thank you for the great review and welcome to the AireSpring family! We will pass along your kind words to our repair team to let them know their hard work made a difference for you!
Amy Gallardo
Director of Customer Experience
Overall service is very good and…
Overall service is very good and downtime has been nearly nonexistent compared to others I have used. My only complaint is when turning up the speed it is a very cumbersome task.
1 juli 2019
Review zonder uitnodiging
Antwoord van AireSpring
Thanks, Chris, for your thoughtful review. We especially appreciate your feedback about the upgrade process. Upgrading circuits can be very involved because we must adhere to the processes of the underlying carrier which can complicate the installation. However, we work closely with carriers on behalf of our customers to mitigate delays and streamline the process whenever possible. This is one reason why many people prefer to work with AireSpring rather than directly with the underlying carrier. We are glad you are now enjoying a higher speed circuit and appreciate your loyalty to AireSpring.
Amy Gallardo
Director of Customer Experience
Airespring has been with us for 3 years…
Airespring has been with us for 3 years now and it's been very helpful and reliable
27 juni 2019
Review zonder uitnodiging
Antwoord van AireSpring
Dear Ramelito,
We really appreciate your review. AireSpring team members take great pride in providing reliable communications services and exceptional customer service. Your kind review and longevity as a customer reaffirm the hard work we put in!
Amy Gallardo
Director of Customer Experience
AireSpring went the extra mile
AireSpring went the extra mile to deploy SD-WAN, in a variety of challenging network environments and a diverse set of Internet carriers. They have been great partners!
27 juni 2019
Review zonder uitnodiging
Antwoord van AireSpring
Thanks for an amazing review, Ed. At AireSpring we know our team members who go the extra mile are what make us unique. Hearing this feedback from a valued customer makes our day!
Amy Gallardo,
Director of Customer Experience
Airespring is one of the best carriers…
Airespring is one of the best carriers available to us consumers in todays telecom industry.
26 juni 2019
Review zonder uitnodiging
Antwoord van AireSpring
Thanks so much for taking time to write such a great review, Linda. We work hard to meet high expectations like yours because we know telecom services are essential. AireSpring is very proud to be in your top provider list!
Amy Gallardo
Director of Customer Experience
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