AirGun Tactical Reviews 

Taking to long and no notice tell after I called them

Real Good customer service. My bintac t9 jammed on the 3ed magazine and broke. had to send it in for repair. But the guys over there have been responsive in getting it fixed. The gun is fun to shoot. Looking forward to getting it back and putting some more rounds through it hopefully soon. But my experience has still been a positive one.

Update review !!!

Changed the review from 1 star to 4 stars because I was contacted by the company and they explained the reason for why the long delay on my order. As a small business owner myself I like to support small businesses too so I understand the reason for the longer order processing, AGT is not Amazon, they are normal people like you and me running a company , so I changed the review from 1 to 4 stars , I would have given 5 starts but the 2 AEA magnum cartridges I ordered came with .50 cal Plastic inserts and upon shooting both one of the inserts simply got destroyed due to the high power of the Harpoon launcher. I think the inserts should not be made of plastic as is not strong enough to hold the extreme high pressure of the Magnum cartridge. I don't know if the inserts were made by AGT or by AEA , so if wasn't made by AGT then it isn't their fault and in that case I will change the 4 star review to 5 stars. I take back all I said on my old review and I will order again from AGT. I highly recommend this company to anyone trying to get good deals on any air gun, parts and accessories!!! Thank you!!!

Old review.
[So far not happy with this company because I made an order 15 days ago and still no updates on the order . When I made the order the items were in stock so I don't know what happened. I reached out regarding the delay but no answer yet.]

This is my second purchase ordering the holster for the Pistelle X-68. It fits excellent for the weapon. I went through 5 holster until I was on Utube and discovered from a guy referring to your company regarding purchasing the holster for the Pistelle X-68. Great Job.

After digesting this scenario or situation. And some reflection, I realize that AirGun Tactical took their responsibility very seriously. The fact that the USPS has been failing us little by little until now it takes, what should be a three day delivery now takes over a week. I believe their standards have been lacking. But I can’t hold AirGun Tictical responsible for the USPS shortcomings.

Product was in perfect shape and received quickly. Can't wait until the manual comes out for T50.

My experience with this purchase was exceptional, from ease of the websites usage to searching for items whether individually or those bundled deals its there, the algorithm allows for accessories to be automatically uploaded to your selection choices as well, thats a nice time saver to have as a feature.
I'm very pleased with the company's customer service, they handle emails in an expedited fashion ready to accommodate any issues, questions, or curiosities we may have as customers, I appreciate that the most, im looking forward to my bundled package in November or prior to if preorders come early, thank you again AGT.

Tac t9 arrived quickly
Worked flawlessly.

They shipped it fast, and they even called to sort any problems out.

The products are high quality and arrived in a timely manner. I will happily do business with Airgun tactical again in the future.

When y'all show the display online, what? Uh, big check M50 comes in. It looks like a case. Y'all put mine in a box with styrofoam.That's not what I was expecting. Misleading advertising.

Received order quickly. As far as customer service gos, I don't know yet until I need warranty service or any other types of support.
Only complaint is that I need to get response from eMails regarding the ordering of stair parts for my
AEA Air Gun product.

I was really happy to see my order go out for shipping a day after I ordered it this time. This is the second holster I got from AirGun Tactical, they are well made and are perfect for the pistelle X68.

Flawless transaction. All items arrived as expected, in a timely manner. AirGunTactical reviewed my order and reached out to correct my choice of ammo for my purchase, saving me time and money. I really appreciated that.

Had the part I needed in-stock and got it shipped out very quickly, thanks so much!

My order came in on time and tested all 3 airguns ( zeus 72 tactical 16in, bintac t50 extreme, and bintac t9). They all fired and seemed to be in good condition.

Well order from them before so I believe I keep doing my business with them

I am an actual customer that just got into air guns and rifles 6-8 months ago so this is a 100% honest review. When you need help, they are very knowledgeable at ever aspect from o-rings to magazines to the fully assembled rifle. I even bought a gun from a different store and they helped me out. Good friendly staff that speaks to you the same way if you’re a beginner or a 20 veteran into the air gun world.
Ross K- ND

While starting out fine it got worse faster than imagined.I finally got a refund after i filed a complaint through PayPal.Find a reputable, reliable business that has better communication and processes than the guys do. Below is my experience.

- I emailed Airgun tactical on Tuesday 2 Sep 2025 explaining the issue I've been having with my HPMax air rifle. They responded, "Call us tomorrow, Wednesday after 11 am so we can try and help troubleshoot the problem"

- I Called Airgun tactical on Wednesday 3 Sep @ 11:43 and spoke with a gentalmen about the issue and we did some over the phone troubleshooting. After explaining to him the rifle was new and only shot a few times he asked if i ever took anything apart and/or modified the rifle, i stated no to both questions. Then the gentlman insisted the issue was the air fill port and/or bad o-rings and recommended purchasing new fill ports, i ordered 2 from his store. Call lasted 11 mins 3 sec

- The 2 air ports arrived a few days later, I swapped it out with the new one, the air rifle continues to have the same problem

-I again called on Tuesday 9 Sep and spoke with a different gentleman and explained to him I tried the recommended troubleshooting and air port replacement and it didn't fix the issue and I wanted to ship my rifle to the store. He stated I would get an email with an invoice as well as a repair request voucher out to me in an email

- I recieved the payment invoice as well as the repair request voucher on Wednesday 10 Sep @ 5:18 pm

- I completed the repair request and payed the $214.50 up front free and it finally went through on Saturday 13 Sep through PayPal

- Airgun tactical phone recording states upon approval an email would be sent out with shipping instructions within 48 hours. I never recieved that email so I gave it some time and finally called back Thursday 18 Sep @ 12:39 pm and got a recording, I called right back at 12:41, I then spoke with a gentleman and explained this situation ive been having to him regarding this email i was to get for shipping the rifle. He looked it up, verified everything and said my payment and paperwork was good to go and I would recieve an email with shipping instructions that evening, I never received that email

- I again called eight times on Friday 19 Sep between 12:36 pm - 14:28 pm with no answer just a recording. I tried one more time at 12:37 pm and a gentleman finally answered and sounded completely flustered, in a hurry and went back and forth with being able to and not being able to repair my rifle. I explained to him I spoke with multiple employees and they stated they could repair it and sent me the repair request and payment invoice, which i paid. Then he quickly said oh yea we have your email and information and it would go out that evening before even asking my name. Then I told him my name he stated the shipping instructions email would go out this evening, again and they have been super busy, I never recieved the email

- on 19 Sep 2025 @ 7:56 pm, I sent an email addressing the issues I'm having along with the above timeline and then stated I was standing by for a way forward on this issue and was still waiting on the email with a shipping lable.

- 20/21 Sep 2025 closed on weekends

- 22 Sep 2025 I sill hadn't received any type of communication or email containing shipping instructions. They still have my required $214.50 prepay payment

-after filing a complaint and supplying all the emails, phone records and messages I had with Airgun Tactical i was finally given a full refund of $214.50. My advise is to read the multiple negative reviews from multiple sources pertaining to business practices, extremely bad attitude responsibility to customers, etc... just stay away from this place,

Dragon Claw two showed up in just a few days. Air bolts were sold out. They notified me the day they had some and BOOM; they shipped out in just a few days. Awesome products, fast service and everything showed up packed well and looking amazing! This is my first experience with Air Gun Tactical, and I’m going to keep coming back!