Airindiaexpress Reviews 

I write this review, to alert those who travel to India, using Airindia and Air India Express, I bought a flight Goa Bangalore connection to Singapore, and again change to Phnom Phem Cambodia upon arrival at Goa airport, at the time of boarding, they told me to stand to one side, because they saw at the scan in the hold baggage, that there were two lighters inside, so a staff member told me to follow him that we had to go to security where they were loading the baggage for open the suitcase and remove the two lighters, at that point the person in charge did not know where exactly the baggage security base was located, and wasted a lot of time on the phone trying to figure out where it was, when we finally found the office after having passed several security check up, they asked me to open the suitcase, and look for the lighter, when I found it, they put the suitcase back in the scan, and told me that there was another lighter, search and search, for over twenty minutes, no it was found, at that point they put the suitcase in the scan again, and they told me that there wasn't a second lighter, but it was only one, at that point they told me that my flight had left, I quickly went to check in, explaining what happened, and they told me that the best thing was to buy another ticket to Bangalore, because I arrived an hour and a half early, in time to connect with the other flight to Singapore, I told the company agents that having missed the security spent too much time looking for the second lighter that wasn't there, and therefore causing me to miss the flight, the airline should have at least let me take the next flight as a compliment, or at least with a reduction in the ticket, instead I they said I had to do another one at my expense, after by another ticket to bangalore departing 6 pm and arriving in Bangalore at 9 pm, it was good time for me to manage to board on my connect flight to singapore, but how did I get on the plane, another drunk passenger caused a delay in departure of an hour, so upon my arrival in Bangalore I once again had to buy another ticket, now much more expensive, because it is international, finding a lot of negligence and indifference on the part of the staff, only at the last moment did another Air India agent help me find a ticket with another company, because there were no other immediate flights with Air India, so after having missed the three flights, lost money, I had to buy back other tickets, after having spent a day running up and down two airports, all this due to the carelessness and ignorance in helping one of their passengers, in difficulty, despite my complaints, both Air India and India Express, they wash their hands, refusing even a minimum refund,
scandalous

This is my 3rd trip by Air India Express flown from Dubai Terminal 2 to Goa Dabolim airport. The counter staff at the Dubai Terminal 2 are always polite and have assisted me always !
Returning from Goa Dabolim airport I have encountered the same ever-smiling -ready-to-assist Ms. Sujatha and her assistants are highly commendable and it gives us, passengers a willingness to travel by this airline. This team needs to be recognised by their peers! hats off to Sujatha and her assistants! God bless!
Maria Do Ceu S.De Souza (PNR: V7KZSD - DXB-GOI on 7/2 & return on 18/2/24)

I have been trying to reschedule a flight.
Even though I can clearly see the same flight on the requested date and time, this the response I received:

"Ayesha! After validation, it has been observed that there are no available flights on 1st Feb 2024. Kindly verify the flight availability and make changes to your booking by visiting our chatbot, Tia"

It almost felt like "you've paid for the flight, now you're stuck!"

Mr Ratan Tata should look at either stopping air india express completely or revamp the planes and staff completely.
First thing to fire is all rude, unempathetic staff.
Manas Gulati ground staff at new delhi airport feels he is the owner of airlines so he can harass and humiliate people.
He has a nexus with checkin staff to show luggage overweighting amd then charge money, don’t give the receipt and baggage tag and he has a good earnings on daily basis like this.
Most corrupt, rude, egoistic person ever seen.
On top of that if you question him, he threatens to call the police .

Flights are delayed every other day and manas gulati shouted at ppl to call the police , when one of the fellow passengers tried to make a video of his misdeeds.

I had great respect for TATA. After using AirIndia under Tata, I lost respect for TATA

Reason:
- A full paid ticket is now increased in price during checkin and I am forced to pay. After 12 years of National and International . This is my first experience.

Its not about money, its about trust that a agreed price during booking does not change

Third class Airlines. Better avoid booking. It is worst than Air India. The check-in counter and its own staff in Chennai were fighting Air India versus Air India Express. The Manager on duty Girish was very casual and enjoying the fight. Filthy and unkept aircraft with flies and mosquitoes. Probably worst than Somalia Airlines. I was travelling by AI 8671 which Air India Express operated by Air India. Such Airlines are tarnishing the image of the country. The duty Manager in Chennai Girish had no clue about customer experience

THIS COMPANIES HAVE ZERO HUMANITARIAN CONCERNS and just care about money.
why don't these people understand that emergencies happen to all and can happen to even them and their families tomorrow

I booked a flight for my family on 7th April from India to Abu Dhabi
PNR 5PM1R3
flight was missed by my family .
we had a medical emergency with my nephew having a fall and hitting his head ad having a huge cut just hours before the flight

they had to be in the hospital for medical evaluation, had scans done etc
i have the medical details with me as well

they just did not cater to any of our concerns and just paid 1/5th of my ticket back as cancellation
guys tomorrow this can happen to your families also
this is a genuine concern and with all due respect just refund the one or at least a much better fraction

even to change flights I had to pay extra

WHERE IS THE JUSTICE IN THIS,IS THERE NO CONCERN FOR MEDICAL EMERGECIES AND PEOPLE'S FRAME OF MIND

I will also try and write to the air traffic authorities,airport authorities and the government to express my concern
HUMANITY COMES FIRST ,understand it please

If I could leave no start that would be more accurate to my experience

I was FORCED to cancel my flight due lack of information on their email and booking website
No one informed me and nowhere was mentioned as non vaccinated people even with PCR are not allowed on the board.
This kind of information should clearly be written with big red letters on the website before someone books a flight or at least sent in the email
This is unacceptable!!!
Why should my plans be spoiled by unprofessional behavior of others and on the top of that I was charged 5000 rupees for canceling my flight .

Their email on the website are jokes. They are not even valid!!!
What kind of organization is that!!??

This is completely unprofessional and disappointing

If a piece of excrement learnt to fly and then got funding from tax payers money to build a fleet of flying excrement, staff it with excrement, go broke, get a bail out from tax payer again and still treat customers like excrement that company would be called Air India Express.
They are great at being tardy, rude, inconsistent, shabby treatment of customers, cancelling flights etc etc. Refunds, well one could get pregnant and deliver a baby twice over before you get your refund....

Too poor service, Had booked a ticket from Sharjah to Mumbai for my sister, which got cancelled for no reason and there was no cancellation message,text OR an email confirming that.

Had booked it via 3rd party service and both of them kept passing the burden on each other.

Too poor and disappointing service.

Would have given 0 stars if there was an option to do so!!