Airport Home Appliance Reviews 

My GE washer stopped advancing after or during the wash cycle on day 3. I tried troubleshooting the issue for 2 days through the troubleshooting section of the manuel and nothing worked. I called Airport Appliance for the next 3 weeks to get it exchanged but they said I had to have called within 2 days of purchase to return it. They referred me to GE which will only send out a repair person. GE booked me a repair date a week later but on the day of my repair, I was called and told the repair company doesn't have a space for me and didn't know why GE booked me on that day. They gave me another repair date for 2 WEEKS LATER. The repair man came and said he needed to order a main board and and another part which would take another 2 weeks! Mind you, I STILL CAN'T DO LAUNDRY. All the while I am calling Airport Appliance to request they replace the machine instead of repairing a brand new one. I spoke to my sales person named Collin, the Assistant Manager named Andy and left messages for the manager named Luis. Collin and Andy were friendly but directed me to the manager who never called me back. On my last call, Luis was there but was busy with customers so I told the person who answered the phone, "I am forced to come all the way down there since I can't get Luis on the phone so tell him I am on my way". Then 5 minutes later Luis called me. After telling him my whole story (not sure why he didn't already know what my situation was after repeating it to everyone I spoke with) he put me on hold to speak with GE. He came back on the line and said GE will take it back so we will exchange it for a new one. l appreciate the exchange but the 2 stars represent how much fighting I needed to do to get a brand new washer that didn't work replaced. I would like to give more stars because Luis eventually did the right thing but it took way too long. My new washer works...so far, but I am only on day 3.....fingers crossed!

We bought a fridge, stove, microwave/hood, and stackable washer/dryer for our rental. The sales rep notified that a delivery company and installer would contact us to schedule a delivery date and time bracket and it would call again 30 minutes before delivery time. The sales rep also recommended to check the merchandise were not defective upon arrival, because this would be the only chance we had to return the merchandise. During the payment we had to surrender our credit card twice, because of mistakes made by the rep and the person processing the payment, then, the invoice was wrong. We had to wait for more than we would like.
The delivery team scheduled delivery between 8:00 am and 12 noon. But instead of calling us 30 minutes before delivery time, it called us at 6:40 am saying they were already waiting for us at the delivery place. We arrived at our rental unit at 7:00 a.m. (one hour earlier than scheduled time). The delivery team was not friendly saying we left them waiting. We asked them to wait so that we could verify the condition of the merchandise as the sales rep recommended. Instead an extremely rude delivery person insisted that since the boxes were in perfect condition, the appliances, too would be in perfect condition. They left. When we opened the “perfect condition boxes”, each appliance or had minor or major scratches. But according to AA, we could not return or complain about it anymore since the sales rep warned us before.
The price we paid for the stackable washer/dryer included installation. But the installer could not install claiming lack of skills. In the end, we paid for the installation and ended up installing ourselves, even though we have no skills on this at all.
We paid extra $75 fee to reverse the fridge door. Instead, the fridge arrived without reversed doors. After a few days of waiting, several frustrating phone calls, a technician finally came to reverse the door. But only to turned around saying they did not have the skills to reverse the door. They were not trained to reverse “that” type of fridge. Again, we waited for few more days for another crew to come to reverse the door. They promise to arrive sometime between 10:00 a.m. and 3:00 p.m. Nobody showed up till 5:45 p.m. there were no apologies, no explanation. Furthermore, the installers were driving a container, big truck and decided to park right in front of two units garage door, upsetting two neighbors who could not get into their garages. We were sighted by the HOA. We did not know then the big truck belonged to the installers. Finally, the doors were finally reversed! Only that the installer left the wires out. And after a few more phone calls and a few more days of waiting, yet another crew came to fix the wires that were left out.
We had to let go a rental application because the dryer was not installed appliance and one could not open the door of the kitchen or fridge, until the fridge doors were reversed.
Throughout this process, Airport Appliance NEVER assumed any responsibility, always pointing the fingers at the delivery company, which were just contractors. We were left on hold and heard someone hanging up the phone on us. We read between the line folks calling “inferior” since we install the dryer ourselves and did not pay extra for a technician. We were treated like something so far from a customer who just spent several thousands of dollars at the store.
We wish Airport Appliance all the success in the world. As for us, we learned our lesson. Airport Appliance, never again.

The 3rd party delivery company drop the ball. and when I contact Airport Appliance regarding the issue, you drop the ball also. I live on a narrow street and the delivery truck driver rudely said no we can't deliver the items but my driveway had more than enough room. The driver just left with not resolution. I tried contacting Airport appliance and no one called me back and then working with the 3rd party delivery company sucks.

Terrible customer service, regarding the worst delivery I’ve ever experienced. I see by the previous reviews this horrible duvets crew is a regular occurrence, but still contracted to Airport Appliance. Terrible delivery practices are a direct reflection of Airport Appliance. I have left 4 personal messages at Airport Appliance in Concord, left 4 different chat messages to Dalia, 4 emails along with pics. & a video...NOT ONE PERSON HAS REACHED OUT TO ME, I STILL NO DAIRY HOLDER THAT ARRIVED BROKEN, BUT THEY SURE ANSWERED QUICKLY WHEN THEY WANTED ME TO BUY THESE DAM APPLIANCES. I’m doing a chargeback with my bank, and cancelling my appliance that hasnt even come in yet! I’m tired of chasing decent customer service!

I have purchased several appliances over the last year. Recently i had to purchase a new dryer. The salesperson was just hired but you would not know it, He was very helpful and efficient in his service. Delivery was prompt and unfortunately we had an old gas line so I needed to get a different line then what was provided with the dryer. However, they came back and installed it promptly on the hottest day of August . I am so grateful for the courtesy they showed. You also refunded me for the gas line so all is well. I will look forward to our next pruchase.

I recommend avoiding this company. They sold us something different from what we agreed, and then insulted us personally while denying any responsibility. Not what you'd expect when trying to find the right appliances for your home, and no one deserves to be insulted in that way. Hard pass.

Emergency appliance shopping was not something I was looking forward to. I was greeted by John Eaton as I walked in and John's easy demeanor and extensive knowledge made my decision making a snap. I never once felt pressured and knew he was looking out for my best interest. While I won't say it was a fun day, thanks to John it was enjoyable. I am thrilled with what I bought and if the delivery/install goes as smoothly as the purchase I will never shop anywhere else for appliances. Also good to mention that COVID-wise I felt completely safe: available hand sanitizer, social distancing, masks, plastic counter shields.

Great customer service & the installers were awesome!!

Great service explained everything kept me informed about my order. Delivery was when I was told fast and efficient will do business with them again.

Not very happy, too many times they post a product they do not have available, ask for a raincheck, and just deleted my order twice although the item would be available a month later and I was willing to wait.

Do not purchase anything from this place. Read the yelp reviews they are not worth it at all.

I was very pleased with the purchase of my refrigerator from Airport Home Appliance. Sales staff was polite and helpful and the delivery was on time and delivered with polite employees. The only thing I would like to have seen was the removal of the packaging. It was out of the box but the inside packing was a bit tricky to get removed. Overall it was a delightful experience and I would recommend Airport Home Appliance to everybody buying new appliances..

after a mix up on my part everything was awesome .delivery was fast and very professional and now i have my new freezer on my back deck full of grass fed beef and awesome fish just waitin on a half a pig and im good

Delivery team brought the upright washer/dryer unit into our home as one unit. When the lifted the unit up the three stairs into our entryway, they lifted it straight into the ceiling, marking it, chipping it, and knocked into our chandelier.

What they should’ve done? There were only two bolts securing the dryer to the washer. They should’ve brought in each one, washer first, then the dryer, and reattached in place. Now I need to retest Ute the ceiling and repaint. (Sure, I expected the door trim might be dinged, but not the ceiling). Expectations unmet.

I bought over $10k of appliances for my kitchen remodel. They told me that they would hold me stuff for up to 6 months. They called to “check” on my progress and when I could take delivery. On August 13th my contractor overheard them and told me to schedule my delivery for August 25th. I was told we were good to go. The 25th comes - no delivery. They reschedule for the next day. They cancel that delivery. I finally get my delivery and my fridge is “back ordered”. I bought my stuff in May and everything was in. Next I’m told a series of BS that is shameful. Of the pieces that were delivered two of the serial numbers indicate that that there may have been some funny business and my original items were sold to other customer and then replaced. My microwave is manufactured in May and my stove serial number shows it was built in June. How was it in the store on May 19th. My fridge was found and was “damaged” however they will not provide me photos of the damaged unit. I am told a replacement unit will be in by Friday. I was told today that I will now not get my fridge until October. The problem for Airport Home Appliance is that I paid for my order in full and so that was my property and they had no right to resell my property to another customer. They keep lying to me so I now don’t believe them. I suspect my stuff was sold to other customers and they thought they could cover it and they thought I was dumb enough to fall for it.

The appliance is great your delivery service left broken glass all over my doorstep sidewalk driveway and street in front of the house.

We could not get what we wanted do to manufacturing limits of COVID-19 so we took what was available. Was a 4 month wait for what we wanted.

They help me open all the box and make sure everything isn’t damage, also help me put the place I wanted to put. Good service!

Got what I want when other stores had no inventory for months. Thx!

I like working with airport appliance. My negative
Review is solely on their delivery service. These guy just want to deliver and get on their way. They are not interested if customer satisfaction .