I have been using this for a while and I have received an amount of cash back to use for reducing mobile cost. I'm not liking the links to certain retailers though, I've tried but not been successful... Toon meer
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My first 2 £5 that I accumulated deducted from my phone bill but my third just disappeared. I tried contacting them but had no response. I appreciate that if you spend you save but I found myself spen... Toon meer
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Been using Airtime rewards for some time now and it’s been brilliant at reducing my phone bill, just by using my debit card to pay for every day things like groceries. Can’t recommend enough. A*******... Toon meer
Bedrijf heeft geantwoord
Steadily less good. First gift cards were excluded from the monthly challenge. Then the fatuous monthly raffle introduced. Worst of all the £20 redemption cap. Who actually has a phone bill of £20? I... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Contactgegevens
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Verenigd Koninkrijk
- support@airtime.co.uk
- airtimerewards.co.uk
3,5
Gemiddeld
6K reviews
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Trust Broken
I have been with Airtime for about couple of years and encouraged friend and family to join. I was excited to see Love Holidays on their tracked system and purchased a holiday to Prague. I calculated this would get me back about £17 to out against my phone bill. This credit never came and there has been a continuous back and forth with me supplying and resulting evidence of this purchase. During which a Boots purchase has also not resulted in a credit now they want me to go and evidence this purchase but I’ve already supplied some details. In short it’s a good concept and worked well for a bit but this has broken my trust. I just received a definitive you did nit use the link to buy your holiday when I know factually I did. I was midst of responding when I thought I wonder if this is a IT glitch or a common occurrence that’s when I went to Trustpilot to find that I am not the only person that has been let down and put through this nonsense due to their poor IT system. If they cannot honour their basic concept they become untrustworthy. Sad because it seemed to be a good thing.
1 juni 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Stuart, thank you for taking the time to share your experience. We're very sorry to hear about the frustration and disappointment this situation has caused, especially as you've been a member for several years and have recommended Airtime to your friends and family.
We completely understand why this has affected your trust in our service. When you make a purchase expecting a reward and that reward doesn't track as expected, it's understandably frustrating, particularly when you've spent considerable time providing evidence and following up with our team.
While the vast majority of transactions track successfully, there are occasions where a retailer may not pass the necessary tracking information to us. When this happens, we have to work with the information available from both our systems and the retailer's records to investigate the claim. We appreciate that from your perspective you used the Love Holidays link correctly, which is why we understand how disappointing it is to receive an outcome that doesn't match your expectation.
We also recognise that having a separate Boots transaction requiring further investigation can make the situation feel even more frustrating. Our requests for supporting information are never intended to create unnecessary work for members, but rather to give us the best possible chance of validating missing rewards with the retailer.
We take feedback like yours very seriously. Tracking reliability is fundamental to the Airtime experience, and we continuously work with our retail partners to improve tracking accuracy and reduce the need for manual claims. We also regularly review our processes to ensure investigations are handled as fairly and thoroughly as possible.
We're genuinely sorry that your recent experiences have left you feeling let down after years of positive use. We value your loyalty and the trust you've placed in us by recommending Airtime to others. If there is any outstanding information or if you'd like us to review the details of your cases again, we'd welcome the opportunity to take another look.
Thank you again for your feedback.
Geat way saving money off mobile
It's a great way saving money off your Mobile. Even better now there is the UP you get rewards faster and more variety places to shop
30 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Thanks for your lovely feedback! We’re really pleased to hear you’re enjoying saving money on your mobile and that the UP feature is helping you earn rewards faster with more variety of places to shop.
It’s great to know the changes are making a positive difference, and we really appreciate you taking the time to share your experience.
Bad customer service
I have used this app for years and never had an issue until now. I am missing a redemption on my phone bill for April and I have contacted customer service with proof of phone bills, screen shots of my direct debits on my bank statements to proove the redemption did not happen and I have been ignored. Emails back and forth and I get scripted emails back for over a month! I’m £10 down and never recieved and getting ignored after saying I didn’t receive a text message saying it’s been taken off my phone bill! Really disappointed with the customer service, might aswell not have one as they don’t help at all and fobbed me off!
30 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Kirsty, thank you for taking the time to share your feedback, and we’re very sorry for the frustration and inconvenience this has caused. We completely understand how concerning it is to feel you’re missing a redemption, especially after being in contact with support and providing evidence.
We apologise for the delay in getting this resolved and for the experience you’ve described with our responses not feeling helpful or personal. That’s not the standard we aim to provide.
We’ve been actively looking into your case, and we can confirm the missing rewards for April have now been re-credited. Our team has also responded directly to your query with an update.
Thank you again for your patience while we got this sorted, and for being a long term user of the app.
Its ok could be better savings and more brands added lile next , fatface , primark ete.
Its good but takes ages to get rewards back and laterly less saved you have to spend loads to get back needs more of a save over 4% plus to make worth while saving. And needs plenty more networks on board which you can link your phone number to. Other than that its great saver for money off phone bill in cost living crisis that the uk goverment seem to ignore with prices on everything going up and wages down taxes up.
29 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Thanks for taking the time to share such detailed feedback. We’re really pleased to hear you find the app a great way to save on your phone bill, especially during a time when managing everyday costs is so important.
We’re sorry to hear your recent experience hasn’t felt as rewarding as before, particularly around the speed of rewards and the amount you’re able to save. We understand how important it is for rewards to feel worthwhile, and we regularly review our offers and earn rates with partners to try to improve this.
We also appreciate your point about needing more networks available to link your phone number with. Expanding our network coverage and partner base is something we’re actively working on to give users more opportunities to earn.
Your feedback about aiming for higher savings levels has been noted and will be shared with the wider team as part of ongoing improvements. Thanks again for your honest review, it really helps us focus on what matters most to users.
Not enough rewards for shopping in…
Not enough rewards for shopping in shops rather than online
27 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Tracey, thanks for your feedback. We’re sorry to hear you feel there aren’t enough in store rewards compared to online. We’re always working with partners to improve offers for both channels, and your comments will be shared with the team as we continue to review and expand rewards availability.
Impossible to contact and app doesn't work.
I signed up because of a recommendation from my phone provider but the app wouldn't work. I tried contacting Airtime but kept getting "error, try again later". I deleted the app with a request for the company to delete my personal and bank card details but they still email and track my shopping. I keep trying to message them to delete my details but just get the error message. I don't trust the company and wish I'd read the recent reviews before sending my bank card details. I just want them to cancel my membership and not hold my bank card information!
28 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Yvonne, so sorry to hear of the issues encountered when trying to contact us. We appreciate you providing the account details through Trust Pilot and I can confirm your erasure request has been fulfilled and the team have reached out to confirm this.
I have been using this app since 2023…
I have been using this app since 2023 but none of my transactions are going through, I have emailed but no success.
28 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Thanks for your feedback and for being with us since 2023. We’re sorry to hear your recent transactions haven’t been tracking and that you haven’t had a response to your emails.
We’d like to look into this for you. Unfortunately, we’re unable to see any account details from your review. We have requested some details via Trust Pilot, once we have these, we’ll make sure it’s picked up and investigated as quickly as possible.
Used to be great years ago
Used to be great years ago, would get loads of rewards but now hardly any of the shops I shop at are on there! Or you have to use a specific link or buy a gift card which I don't want to do. I haven't earnt a single penny in all of May! Bring back Costa coffee, m&s, next etc. I'm not interested in designer clothes brands or shein, boohoo etc
28 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Rachel! Thanks for taking the time to leave your feedback, we really appreciate it. We're sorry to hear the app isn’t delivering the same value for you as it once did.
We understand your frustration around some brands no longer being available, and that using tracked links or gift cards isn’t always convenient or appealing. We’re constantly reviewing our retailer offers and the feedback around brands like Costa Coffee, M&S and Next is really valuable, so we’ll be sure to pass this on to the relevant team.
Retailers and offers can change over time based on partnerships, but we absolutely want the app to feel rewarding and relevant for everyday shopping. Thanks again for sharing your thoughts, feedback like this helps shape future improvements.
A small amount towards my phone bill.
When I joined Airtime rewards, many years ago, I purchased gift cards. If I purchased so many per month then I would accumulate a bonus. Now gift cards do not count towards that bonus, which is very disappointing.
Rewards for buying gift cards has reduced by customer. I still buy gift cards as they do help towards my mobile phone bill, just nowhere near as much, which is why only the 4 stars.
25 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Kim! Thank you for your continued support over the years and for sharing your feedback with us. We understand your disappointment regarding the changes to gift card rewards and bonus eligibility, especially as you’ve been using them regularly to help reduce your mobile bill.
While some reward rates and bonus structures have changed over time, we’re really pleased to hear that gift cards are still providing you with savings. We truly value your feedback and will make sure your comments are shared with the relevant team as we continue to review and improve our offers and rewards programme.
Antwoord van Airtime | Power Your Mobile Life
Hey! Thanks for your feedback. We’re always working to bring more offers and better rewards to our members, so we appreciate you sharing your thoughts. We’ll make sure your comments are passed on to the team as we continue improving the experience.
So easy to use and the rewards pay a…
So easy to use and the rewards pay a large part of my mobile bill for which I just shop in my usual places. Simple!
23 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thank you for your great review! We’re so pleased to hear you’re finding the app easy to use and that the rewards are helping cover a large part of your mobile bill. It’s great to know you’re earning just by shopping at your usual places, exactly how it should be. Thanks again for your support 😊
Used to be a great way to save money on…
Used to be a great way to save money on your phone bill. However lately transactions are missing and even though you submit a missing transaction form, send the receipt and bank statement they say it doesn’t meet the criteria. I think it’s because the reward would have been £47.04 and that is the real reason. They say it’s because my bank statement doesn’t show the last 4 digits of my card. Whose bank account does this? Customer service is very slow to reply. Absolute joke
19 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
We’re sorry to hear you’ve been disappointed with your recent experience. We understand how frustrating it is when a transaction doesn’t track as expected, especially for a larger reward amount.
To clarify, the rewards are funded and approved by the retailer, so when investigating missing transactions we do need certain information to confirm that the purchase was made using a registered payment card. This helps us work with the retailer to investigate any tracking concerns properly.
We appreciate that not all bank statements display the last 4 digits of the card used, and we apologise for any frustration caused during this process. We’re also sorry to hear you’ve found response times slower than expected, and we’ll make sure your feedback is passed on to improve on our support.
Good app for rewards.
17 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thank you for your review, we're very happy to hear you're enjoying the rewards available. Please let us know if there is anything at all we can help with 😊
Great Money Saver
Great way of saving money on your phone bill. Easy to set up and transfer your rewards to your phone bill.
11 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Nina, thank you so much for your 5* review! We're thrilled to hear you're enjoying saving money off your mobile bill with us and the app has been easy to use. Please get in touch if there is anything we can help with 😁
Not happy !!!!
Made an in App purchase with TUI - followed the instructions and completed. When I checked my emails to see TUI confirmation I noticed Airtime had also emailed me to say they had saved my “link”. They sent the same email later that day. Slightly confused so contacted them to say “why did you send these - I already did the purchase in App”. Next thing I know they are telling me their records show I did not use the App !!!!! Complete lies - come on Airtime sort this out !!!!
Update 19 May : thank you Airtime for looking into this and resolving.
4 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Faye, we're really sorry for the confusion and the frustration this has caused. We appreciate you providing some account information and the team have investigated this matter further. They have reached out with a resolution and have ensured you receive your eligible rewards. We apologise again for the inconvenience caused!
They give great rewards on your O2…
They give great rewards on your O2 bill. They also listen to you when you ask about certain rewards and reply to you.
10 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Pauline, we really appreciate your positive feedback! We're delighted to hear you're enjoying the app and our support team have helped when you needed us 😊
Refusing to let me redeem and poor customer service
Tried to redeem to my network (Three) and the funds were deducted from my Airtime balance but were not sent to the network and it's still marked as 'pending' on the Airtime app. Contacted support but they haven't done anything and it's been 14 days since I first contacted them. Not sure if they have financial difficulties as they're not letting me withdraw my rewards (which is within their £20 per month cap).
EDIT: I'm still getting no response from customer service - I responded to their TrustPilot enquiry but still haven't had any response.
1 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Will, thank you for taking the time to leave us your feedback. We're very sorry to hear about the issue with your redemption. We appreciate you providing some account details and the team have reached out to help with a resolution. We apologise for the inconvenience caused.
The UP rewards are a joke
The UP rewards are a joke , loads of transactions don’t register, customer services are a waste of time with the scripted responses
7 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Rob, we're sorry to hear that your experience has been so frustrating. This is certainly not the seamless experience we aim for, and it sounds like we’ve missed the mark both with the tech and our support. We've reached out via Trust Pilot to obtain some account details so we can review this further. We'll await your reply.
Best Savings
The fact I can save money on my mobile bills is a great way of saving whilst shopping at my favourite retailers.
6 mei 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey! Thanks so much for your 5* review! Wonderful to hear we're helping you save on your mobile bill, it's what we're here for 🙌 If there is anything we can help with, please do not hesitate to get in touch.
A great incentive
A great incentive! Very straightforward and easy to understand how it’s done. The rewards load up pretty quick and it is great to have the option of reducing your bill with the points or receive it in cash.
A great way to earn as you spend! Definitely recommend!
1 april 2026
Review zonder uitnodiging
Antwoord van Airtime | Power Your Mobile Life
Hey Andreia, it’s fantastic to hear that you’re finding the app so straightforward and rewarding! We're glad the quick tracking of the transactions and flexible redemption options are working well for you.
Thank you so much for the recommendation and for being part of the community!
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