Support was great. I forgot my apartment number and the item was returned to airvape. I reached out to customer service via email and Bernadette not only helped me get my product re sent but updated m... Toon meer
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Lees wat reviewers zeggen
I originally bought an Airvape Legacy Pro back in December 2024, it's been great but unfortunately it's gained a few faults over that time. Airvape didn't have the parts, but we're able to upgrade to... Toon meer
placed an order for the airvape legacy pro 2 instead i get an email saying i could wait and get a free accessory or get the legacy core with two free accessories turns out they were just trying to kee... Toon meer
I have contacted customer service twice over the last year. Each time they have been very helpful and taken care of the problem with no fuss or attitude. Plus they went the extra mile and offered... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
You can purchase The World's Most Portable and Advanced, yet easy to use dry herb vape AirVape X, the Unique OM Keychain waxy oil vaporizer, Shop innovative smoking accessories. Buy the best dry herb portable vaporizer, Airvape XS is a herbal vaporizer...
Contactgegevens
Holmby Avenue, 90025, Los Angeles, Hongarije
- airvapeusa.com
4,3
Uitstekend
26 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
For the the customer service experience…
For me the customer service experience was fast and simple and I really like the design and the quality of the vape.
21 januari 2026
Review zonder uitnodiging
Great device
Great device, been using this for years and it's still working great!
11 februari 2026
Review zonder uitnodiging
Outstanding Customer Service that…
Outstanding Customer Service that prioritizes customer satisfaction! The quality of devices offer good value for money, if there ever is an issue- they are happy to assist you.
22 juli 2025
Review zonder uitnodiging
Garbage company so I'm guessing its a…
Garbage company so I'm guessing its a garbage product as well, i wouldn't know . I received my air vape royal edition yesterday and still haven't been able to use it. It came with no instructions and the QR code doesn't work. User manual is not available on website or is well hidden. Someone finally emailed me a link and upon carefully reviewing i find that there is alot not covered, like this little bag of pieces that i have no idea what they are or what to do with them. Is this device ready after charging or do i have to find a place to shove these pieces into device. Awful experience, but i guess that what I get for buying from a business run out of someone's moms garage in California
23 november 2023
Review zonder uitnodiging
Antwoord van Airvape
Hi,
We’re really sorry to hear about your experience, and we apologize for the frustrating out-of-box setup. That’s definitely not the first impression we want anyone to have.
The AirVape Royal Edition is ready to use after charging, and most of the small pieces included in the box are accessories (such as screens and cleaning tools) rather than parts that must be installed before first use. That said, the instructions should absolutely make this clearer.
You can find the official user manual here:
https://airvapeusa.com/pages/user-manuals
If the QR code in your box didn’t work, we sincerely apologize for that — we’re currently updating some of the printed materials to prevent this issue.
Please feel free to contact our support team at cs@airvapeusa.com, and we’ll be happy to walk you through the setup or identify the accessories included in your package so you can start using your device right away.
Again, we’re sorry for the rough start and appreciate you bringing this to our attention so we can improve the experience.
Best regards,
AirVape Support Team
New Legacy Airvape is a Disappointment
I have purchased vapes from this company in the past but their new vape, Legacy has been a real disappointment. I bought as an early purchaser to support the company and received a beta version and now they want me to pay to get what I originally paid for. Poorly run company, don't give them your money.
Your reply over 5 years later pretty much says it all.
5 november 2020
Review zonder uitnodiging
Antwoord van Airvape
Hi,
Thank you for sharing your feedback, and we truly appreciate your support as one of the early customers.
We’re sorry to hear that your experience with the Legacy left you feeling disappointed. The first production run was sold as a finished product, and later on we introduced updated versions with hardware improvements based on continued product development and customer feedback.
For customers who wanted to move to the newer version, we offered an optional upgrade program at a reduced cost. This was never meant to take away from your original purchase, and we understand why it may have felt frustrating if your expectation was that the later version would match what you had initially hoped for.
We take this feedback seriously, because early customers are a big part of how we improve. If there is anything still unresolved with your order or device, please reach out to cs@airvapeusa.com and our team will be happy to review your case.
Best regards,
AirVape Support Team
I love this store
I love this store. What they say, they do. Very good quality products, and good prices. I would recommend this store to anyone 21 years or older. As the U.S. becomes more legal everyday, its nice to have such good quality choices. and their prices are excellent. thank you! For being my GO TO!
20 mei 2020
Review zonder uitnodiging
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