AIS Insurance Reviews 

They were great help, answered all my questions, and were cheaper that my previous policy.
Vartan K.

Malama Lemafa, was awesome and helped while purchasing my auto insurance.Big thanks to Malama Lemafa.

Silvia Lara was awesome 👍 She was very professional and patient. Made sure I understood and asked, if I had any questions.

Longtime Austin homeowner here. House is paid off, never missed a payment, never filed a claim. I’m the definition of low-risk and responsible.

So when Allstate jacked up my premium, I figured I’d shop around. Called an agent, gave him every detail. Twenty minutes of my time, gone. He comes back with this gem: “No companies are giving me quotes, but I can refer you to our ‘Specialty Company.’”

Translation? The overpriced fallback option they toss at people they can’t be bothered to help.

I asked the obvious: “Will I have to give all my info again and is the Specialty company more expensive?”
His answer? “I don’t know.”

Seriously? You’ve never transferred anyone before? I can't tolerate liars. So hung up. Disgusted.

I submitted my info to them and even after two call backs, I never received a response from them. Waste of my time !!

Called to cancel my renters plan last year. The agent never bothered to actually cancel. I just found out that I paid for 7 months of renters insurance for an apartment I don't even live in and was just about to be charged for another year.

Their automated call system is garbage for getting help. Takes numerous calls to even talk to a person to help you.

Calling AIS for my automobile insurance needs was a great experience. The agent I spoke with was friendly, knowledgeable, and understood my needs. I highly recommend AIS for quick, easy, and hassle free insurance coverage.

Despite having canceled my insurance policy, I was charged for the next billing period. It appears that the agency failed to communicate the cancellation to the insurance company in a timely manner.

I used AIS Insurance recently and found their services to be satisfactory. The policy options were clear, the staff was helpful, and the claims process was relatively smooth. However, the waiting time for customer support could use some improvement.

There customer support was amazing. Super knowledgable, willing to invest time to find the real answers, and a human with understanding -- not like most customer support people that act like robots!

Extremely rude,unhelpful and bordering intimidating about my intentions when I spoke with them about equine insurance, spoke to me as if I was trying to scam them and would not provide information I was looking for eg what documentation would they require with an application. If this is how they treat potential customers I can't imagine what they'd be like during an actual claim. Do not recommend.

I want to say this team is the best!!!I'm thankful Maria helped me upload my photos and documents.I am very happy 😊

When I called I was quoted $460 up front cost and $290 a month for my 4 vehicles for a 6 month policy. They were trying to auto apply 12,000 miles on all the vehicles when I do around 11000 on two and less than 500 a year on the other two so I had to get approved by underwriting which took 15 days. Once I was approved I called to set up the policy but was met with a $535 up front cost with a $320 a month bill. Somehow the quote was raised by $100's when the mileage was reduced drastically and they even claimed to have added an AAA and Sam's Club discount to the policy and it was still that much. These people are Scammers!

This insurance company has skyrocketed! I have Mercury auto Insurance thru these guys. STAY AWAY! They now charge you 25% of the premium every time your policy RENEWS. My first bill is more than doubled and then its even for the remainder of the policy. Tell me your going broke without telling me your going broke as a company. They also charge fees just for paying your bill! If you sign up to have them automatically take the bill out of your checking account, its a $4 fee. If by debit, its $6 fee. THIS ADDS UP! I've payed these clowns over $300 in fees for the year, JUST TO PAY MY BILL! The only way to avoid the fee is by PAYING THE POLICY IN FULL! Who does that!? This is CRIMINAL! I have all the discounts you can think of and can only imagine what my bill would be if I didn't have "good driver" on my policy. It's probably all BS and means nothing! The reps are also TRASH! Incompetent! This company is TRASH. I've never wished a company would go bankrupt. I can't wait for the fall of this company!

This is a complete fraud !!!!!
beware DO NOT USE THEM !!!!
I signed up with car insure for 3 vehicles they covered only, with a huge price !!!!!!

BBB will be getting contacted !!!!!

I have had this insurance company for a year and more, I had recently moved about two months ago, and they were unable to assist me through the phone on changing my address. I ended up having an auto claim in which they denied because my address was not changed. They dropped my insurance and had someone come out to give me an estimate for my car only to take three weeks to tell me that they woild dropping my insurance. The price was reasonable for a driver with a DUI, the cheapest, however, I would never rely on them for helping with claims. Waste of money and horrible communication skills.

Terrible service and keep changing their rates whenever you called, stayed on the phone every time 60-80mins and wasted the time of their customers.

New State, same 2 cars, same line of work. AIS checked their carriers and saved us 300 every 6 months from our old policy in the old state.
Better coverage, too! Top line insurance company.

Their a fraud insurance company. I was dropped via email by way of cancellation of my homeowners insurance and because I have argued lately over my auto, their so vindictive that they sent me a email saying they canceled my auto policy instead. They now have two complaints, and a lawsuit heading their way. Moreover, I am a returning customer and was shopping on USAA they lapsed my insurance in 2016 unbeknownst to me. Unbelievable how reckless this insurance company truly is, and careless.

AIS impossible to work with thir TEAM of incopetent .
They are thieves they are not credible, must check everting .
NOT reliable