ALBA CARS - No.1 Used Car Showroom in Dubai Reviews 108

Totally recommend to buy your car from this company, they helped me like no other company and gave me their advice during all the process, the staff always super friendly and proactive.

Osman, Rabia and Wasim were very helpful when we purchased our Alfa recently. Very happy with our car so far and the overall experience

SPOILER: My experience with this dealership has been nothing short of a nightmare. In just six months after purchasing a Mercedes from Alba Cars, I found myself out approximately 70,000 AED. Here's the story:
Year ago, I decided to purchase my first car in Dubai. Being new to the area, I relied on trusted auto dealerships like Alba Cars to guide me through the process. Despite paying a premium for the convenience of buying from a dealership rather than a private seller, I believed it would be worth it for the peace of mind. Alba Cars initially impressed me with their customer service and seemingly thorough inspection process.
I had my eye on a Mercedes, and when it appeared on Alba's Instagram, I visited their showroom to check it out. Everything seemed fine—the inspection report showed no issues, and I felt confident in my purchase. However, my optimism quickly faded when I started experiencing problems just one month later.
First, I noticed an unusual sound in the suspension, which turned out to require major repairs costing around 30,000 AED. When I brought this to Alba Cars' attention, their service manager informed me that because I hadn't purchased an extended warranty from them, the suspension wasn't covered. Only engine and transmission issues were covered under the basic warranty, leaving me to foot the bill for the suspension repairs. I thought ‘OK, it’s my fault. I’d better bought the extended warranty but hadn’t done it.’ Investing 10,000 AED in aftermarket parts I repaired suspension, but my troubles continued.
Within a few months, I received notifications of low engine oil levels, leading me to discover serious engine problems that would require costly repairs totaling around 42,000 AED. Upon further investigation, including an endoscopy of the engine, I uncovered scratches in the cylinders, a serious issue that would necessitate a complete engine replacement by sourcing a new donor.
Despite presenting this evidence to Alba Cars, they refused to acknowledge their responsibility, leaving me to bear the burden of the hefty repair costs alone citing the cap of 5k AED of their basic warranty.
In desperation, I attempted to sell the car back to Alba, only to be met with rejection due to its age, despite the fact that they had sold it to me just six months prior. What's even more telling is that during their inspection process, their inspector highlighted only some unusual sounds from the suspension, completely overlooking the serious engine problem that later surfaced. This glaring oversight raises serious questions about the efficacy and thoroughness of their car inspection procedures, leaving customers vulnerable to hidden issues that can turn into costly nightmares. It's a stark reminder of the importance of a comprehensive and reliable inspection, a standard that Alba Cars, unfortunately, failed to meet.
To summarize:
I paid a premium of 20% (20k AED) over market alternative for a car touted to be in "ideal condition," only to encounter significant issues shortly after purchase.
The suspension required replacement within a month of driving on Dubai's supposedly smooth roads.
The car had a serious hidden defect in the engine, which Alba Cars failed to detect during their inspection.
When I expressed my frustrations to Alba's representative, Stephanie, I was met with dismissiveness and accusations of rudeness. But can you blame me? I was sold a faulty car with no recourse or support from the dealership.
In conclusion, I strongly advise against doing business with Alba Cars. Don't fall for their marketing tricks or promises of warranties—they'll leave you high and dry when you need them most. Take my experience as a cautionary tale and think twice before considering a purchase from Alba Cars.

Excellent service and excellent customer service from all alba team

Great experience from start to finish and also after sales team. Darpan is so easy to deal with and always offers great advice. Recommended to everyone to purchase from Alba.

I had a great experience with them, i bought a car BMW and all transactions were so smooth and Fast, thanks for the help of my car agent LOUISE for being so patient and accurate on taking care of the customers.

Also to their company mechanic DARPAN, together with his team AKASh. They had provide me a fast and extraordinary support on assisting in some very minor issues of the car.

I would recommend to choose ALBA CARS if you are looking for a nice and legit cars, they provide fast and smooth good customer service to their clientele.

An Individual. Darpin. Care. Willingness to assist. Hearing my concerns not just listening. Actioning the issues with timeous feedback and presenting solutions. Wow great stuff. Keep it up Darpin and team. Believe some of your colleques can learn from you. 🙏🤝

I had an issue with the car and because it was there one I bought it they fixed it immediately free of charge

Great service from Alba cars as usual ! Particular mention to Darpan who is always helpful and ensure the cars are well maintained !

Hey guys, I had an amazing experience with Alba cars, staff is just excellent. Darpan and Osman have been a great support, I would definitely recommend it to my friends and extended family here in Dubai Kudo guys

Got a good experience with the entire team. Very helpful and smooth process throughout. Highly recommend

BE VERY CAREFUL with ALBA Cars Dubai UAE.

I bought a car from them in February, front camera wasn't working since day 1. They promised to go after the part for months, I followed up with them via whatsapp multiple times - without response in the past months - and they are now saying the car has been with me for too long and won't help me get the part that was defectful in the first place.

Unfortunately, they are not serious about solving my issue.

I just bought my second car from Alba cars and I must say the experience was wonderful.The sales persons were really professional and the customer care was excellent.Alba car is the ultimate deal for me

Had an amazing experience. Paul helped us and ensured that we pick the car that we needed and did not try to sell us anything. Everything was handled smoothly and professionally with an open line of communication. I really recommend going here and asking for Paul. The place had a positive atmosphere and the employees were totally friendly, including Yazid, who handled the back end of the sale.

Great customer services and staffs are very accommodating.

Alba cars is the best,customer care mostly,the workers are welcoming and friendly

Hey people .. I had an Amazing experience with Alba cars .. staff is just excellent.. Darpan n osman has been a great support.. I would definitely recommend it to my friends and extended family here in Dubai .. kudos guys !!

Found them on facebook, as an expat I was hesitate to check them out but habibi it turned out great. Had wide varity of cars, condition of cars were amazingly great. They also provided me financial assistant, really helped me alot through the process! 100% recommended!!

Amazing wide range of premium cars. Highly recommend Alba cars for best offers. The customer service is top notch.