ALD Automotive UK Reviews 

Amazing customer service
So supportive
& really took the time to chat through my options & to help me

I have now spoken to Caitlin twice, and she has been consistently helpful, polite and clear.
She made the whole experience very simple and was extremely pleasant in her manner.
Thank you!

The outstanding interaction with Rachel R. Despite the need to call being totally down to me - due to an oversight on my part, I do think I have have had such a sympathetic hearing from a Customer service person ever. Well done Rachel for listening to my issue and dealing with it professionally plus taking it forward towards a successful resolution.

So far a disappointing collection experience from BCA but hopefully the excellent customer service from Alin at ALD for re-booking the collection will make up for it. A real credit to the team. Fingers crossed for the next collection !!

Dreadful company - very slow and poor communication. Continued to charge me a late payment fee when very clearly I had renewed my lease agreement. I would recommend not using

It took a few minutes to get connected to an agent, but once connected, Chris was very helpful

Phones always take too long to answer - real discentive to being a returning customer when this car goes back. The call volumes are by definition not unusual if you always have to wait online for a long time. They clearly have insufficient staff to serve the needs of their customers.

Service even worse if you need tyre replacement on a maintenance contract. 2 days of trying to resolve as car needs tyres to pass MOT and dealer's patience exhausted trying to get authorisation on their online system or by phone. On hold for 51 minutes after being told operator would sort and then got cut off. You couldn't make it up.

I am paying £530/month for a 2024 Formentor that cannot be secured (Sunroof reversing/failing) and has failing Automatic Speed Adjustment/ACC sensors.

Despite this being a known manufacturing defect and a breach of the Consumer Rights Act 2015, @ALDAutomotiveUK (@Ayvens) and Johnsons Cupra Warrington are quoting an 8-week "complaint window" while the car remains unsealable and unsafe.

I have been charged £73 for minor repairs I am insured for while major safety-critical warranty faults are being ignored. I have escalated this to the BVRLA and Cupra Executive Office.

#Cupra #Formentor #SafetyFailure #ALDAutomotive #ConsumerRights

It seems absolutely impossible to get in touch with this company. I am trying to get in touch with someone to get a VE103B so I can travel abroad and the phone just rings and rings and rings indefinitely. Unsure what I am meant to do if I get to the day of travel and still haven't heard from them - cancel my holiday? Really frustrating and if I had realised this was their poor levels of customer service I never would have leased a car through a third party which then tied me to ALD.

Cheryl handled the call amazingly, very informative, really felt she wanted to help.

Gave r
Me the answer I needed quickly

Waiting time on phones is ridicules they loose your paperwork. The worst company I’ve ever felt with

Tyler was well spoken and knew exactly how to deal with the issues at hand because of tyler. I reconsidered, staying a part of a l d, i would definitely see his customer service skills. Be ten out of ten

Cheryl M was really helpful and was of great assistance and helped with my query raelly well

Fantastic response and professionalism from Shelley. It started with a panic email. I spoke to Shelley, she then clarified the mistake. She then confirmed everything was settled.

A pleasure to chat with her. 5 stars 🌟

Caitlin MURTAGH was very helpful: patient and clear.

Tracey was super helpful and answered all my questions in lots of detail

Very helpful and took time to understand the issues I was having and helped accordingly. Really good customer service.

Laura F. Made my experience amazing she instantly made me feel at ease and I instantly felt I was being listened to and felt I was dealing with someone who really cared about the customer. She went above and beyond her duties to ensure I had the best outcome I was happy with. Before the call I was anxious and very concerned about my situation however after I felt so happy, relived and most importantly valued as a customer and a human being. She is a credit to your business and I for one hope she gets the recognition she deserves.

Cannot get hold of anyone to speak to - have had no reply to my emails - just a message saying we are busier than usual - here’s a thought - why don’t you employ more people

I cannot recommend this company based on the extremely poor customer service