Alex Crane Reviews 

Quality goods but disappointing experience. My order was only partially fulfilled. Their inventory wasn't up to date so I didn't receive one of my items. I understand that happens. But I was never notified. I just received an incomplete order. I had to message them to let them know waiting days in between to request a refund for the item I paid for, and they didn't have. I would buy their stuff in a retail space but won't order online again.

EDIT:

I initially had some issues, but Wally from customer support completely turned this experience around. Here’s what happened:
1. I wrote a review here about my previous experiences with AC customer support.
2. They replied here and gave me a chance to get in touch through the Trustpilot link, but I missed the window while it was still active.
3. I then updated this review and asked them to email me if they still wanted to follow up. He emailed immediately.
4. I explained the situation over email and we found a solution that, together with the substance of the responses, turned this into a hugely positive experience. What stood out most was the personal tone, the details and transparency on how they are working to improve the areas that caused the issues in the first place, and just generally the feeling that you're speaking to somebody who understands what you are saying, takes it seriously, and communicates on your level.

I previously wrote about my frustrations with their AI customer service and an unfortunate event regarding my order, but this more than made up for it.

Cobran gastos de envio para entregar en dos o tres días y hace ocho que estoy esperando. No cumplen, atención!

INCREIBLE: ME RESPONDIERO DOS AÑOS Y DOS MESES DESPUÉS!