I ordered a dress as an option for my daughter's Homecoming dress. I was impressed with how quickly it shipped and was grateful the tracking information was up-to-date. The dress arrived in a litt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I received my order # SAK87913 recently and loved my selection EXCEPT they shipped the incorrect size. I ordered a large and they shipped an XL in the correct style and color. I have sent a separate... Toon meer
Bedrijf heeft geantwoord
Purchased semi-sheer mesh bolero shrug. Loved the product but had to return it (size XS was too small). (In the meantime, I did purchase the correct size in two colors.) I have been trying to get... Toon meer
Bedrijf heeft geantwoord
Allegra K has great customer service. They were quick to respond to my questions and concerns, and they usually got back to me the next day. Even though they shipped from another country, I thought th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Allegra K® is an online fashion store. We aim to provide superior quality clothing at a reasonable price for everyone. We own an intense and complex supply chain and a talented designer team in this industry. We always listen to our customers' opinions and strive to find innovative ways to improve and deliver the most satisfying products. Regardless of a diverse range of body types, personality, and gender, you can find clothes that fit.
Contactgegevens
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- cs@allegra-k.com
- allegra-k.com
3,8
Goed
607 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service
Even though the dresses I ordered did not come in time, the customer service is good!
15 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Rikki,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Great customer service
Allegra K has great customer service. They were quick to respond to my questions and concerns, and they usually got back to me the next day. Even though they shipped from another country, I thought the package arrived quickly (as long as the items were in stock). Shipping was fast, and everything arrived looking exactly like it did in the pictures online.
27 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Teresa,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
The selection was great
The selection was great. The package arrived on time. And the dresses were of good quality. Thanks!
1 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Robin,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Great customer service
Customer service has been very helpful with my order!
21 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Angela,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
The offerings are excellent
The offerings are excellent. The customer service is very helpful, kind & accommodating to customers.
18 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi ,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Great promotions re return policy.
Great promotions re return policy.
17 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi ,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Not customer service oriented.
I have been asked to provide a review. The dress I ordered was too large and I wanted to return it. I contacted customer service as the website directed. I clearly stated that it was not a problem with the item quality. The response I received was a bit of a run-around. First the offer was 30% off a future purchase. Then it was an offer to exchange the item but I repeated that I wanted to return it and have my charge card credited. Finally I was informed that the refund would not reimburse me for shipping costs of the return. But I could realize a flat refund of only $30 of what I had already paid. I have dealt with many online retailers and I have never experienced such a lack of "customer service". I will not shop here again.
14 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Barb,
I'm sorry to hear that you're not 100% satisfied with this.due to we could not find out your transaction ID in our backend with your trustpilot user name.plz contact our CS team by email,they will follow up and solve your issue: cs@allegra-k.com
sorry for this inconvenience.
Best regards,
Allegra K
Great customer service
Great customer service. Great products. Highly recommend
30 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Alexis,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Fancy jacket
The jacket I bought was really nice and as described. It arrived within the expected time.
13 mei 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Jessica,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
You've seen it..
You've seen it... the selection is massive to start off. Now let me tell you how responsive customer service was. Great communication and my order was rushed out and delivered ahead of schedule. And last but not least, the product quality was as expected and just what I needed.
22 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Barbara,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
The dresses my daughter and I received…
The dresses my daughter and I received were very cute and we looked amazing in them!
11 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Stephanie,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
There scammers!
There scammers!! They won’t give me a refund or answer my messages. Buyers beware!!!!!
17 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Mary,
We’re sorry to hear about the yours experience, but we would like to clarify that our support team has been actively responding to the your messages and assisting with the issue.
A return label has already been provided, along with instructions for the return process. According to our policy, the refund can be processed once the return procedure is completed.
At this stage, the return process has not yet been completed by the you, so the statement that we are “not responding” or “refusing a refund” does not accurately reflect the situation.
We remain willing to assist and resolve the matter professionally.
Best regards,
Allegra K
SCAM SCAM SCAM
SCAM SCAM SCAM. DON'T PURCHASE ANYTHING FROM THIS OVERSEAS MADE IN CHINA CO. WHAT YOU SEE IS NOT WHAT YOU GET.
13 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Ronetta,
I'm sorry to hear that you're not 100% satisfied with this.our customers
service team already contacted you via email.please check your email,sometime mail is in spam.please double-check: cs@allegra-k.com
sorry for this again.
Best regards,
Allegra K
HOSTAGE RETURNS IN EXCHANGE FOR REVIEWS
THEY ARE HOLDING RETURNS HOSTAGE until the customer leaves a five star review. Literally the worst experience ever with a company. 1. Tried to offer 20% return 2. Said return was $68 and they would give $40 back 3. Asked for a screenshot of five star review to process refund.
Specific quote: "Please reply with a screenshot of your review and we'll process your refund."
After this review they finally gave me my full refund.
Shady as hell.
27 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Rachel,
We’d like to clarify that we did not require a 5-star review in exchange for a full refund. Your refund has already been processed in full.
Our team only mentioned that, if you had time, feedback on Trustpilot would be appreciated as it helps us improve our service. It was never a condition for your refund.
Our customer service team has also contacted you directly by email. Please kindly check your inbox.
Best regards,
Allegra K
Ordered a couple of dresses but they…
Ordered a couple of dresses but they are a little to big but very nice
24 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Vicky,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Great customer service looking for growth and ideas
The website is great, the clothes didn't match the cut or quality I was hoping for - but they can always go to a different maker, which I bet they will. I'm here to talk about their customer service. They were VERY attentive, responsive, wanting to make good, intelligent changes to their business. They were honorable and still want to know how to make their business better. If you have any questions about their products, I would email their customer service first, they email you back right away. Hope this helps! 🤍 Thorough and convenient.
26 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Meghan,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Excellent customer service
Excellent customer service! The clothing is very nice and good quality. Just note that items tend to run a little large, but overall a great experience.
20 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Gina,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Please do not waist your money and…
Please do not waist your money and time. The products are poorly made and difficult to return. I saw the pictures online and thought they were worth a shot, but totally regret the purchase. Very disappointing.
23 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Regina,
I'm sorry to hear that you're not 100% satisfied with this.we checked your transaction was in Sept 2025.and you applied to partially refund at that time.please contact our customer service team if you have any compliance and suggestion for products: cs@allegra-k.com
they will follow up this issue.
Best regards,
Allegra K
Perfect fit for me!
I needed this Bolaro for a fancy dinner but I was afraid it would be a little chilly so this Bolaro was perfect!
19 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Sheryl,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
Satisfied
I recently needed the assistance of customer about a purchase order. The representative was efficient; prompt; and courteous. The issue was resolved.
14 april 2026
Review zonder uitnodiging
Antwoord van Allegra K
Hi Stephanie,
Thanks for your support.Any questions please don't hesitate to contact us, looking forward to your next order.
Have a nice day!
Best regards,
Allegra K
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