Alliancevanlineservices Reviews 

**Extremely disappointing experience – I would not recommend Alliance Van Lines.**

At initial contact, I was told delivery would take 1–2 weeks. Only after paying the initial deposit was I given a timeline suggesting it could take 3–4 weeks. In the end, my belongings took **7 weeks to arrive**. To make matters worse, Alliance changed the quoted “5–12 days” to “5–12 business days” only after the shipment had departed, despite this not being stated in the original correspondence.

Communication was appalling. I had to repeatedly chase them for updates, only to receive vague and changing answers.

They also added an additional warehouse fee of around $480 after pickup for just two lightweight items—a bin and a handheld vacuum cleaner. The weight had not changed, yet they refused to properly correct or adjust the charge despite my objections.

Even moving agents I spoke with acknowledged that Alliance's consolidated moving model can result in slow deliveries, while other movers typically deliver within around two weeks.

Seven weeks, poor communication, unexpected charges and zero accountability. **An incredibly frustrating experience, and a company I would strongly advise others to think twice about using.**

They gave a quote and asked for about half up front ($860) then came and got our stuff. They then immediately asked for another $900 which came to the total original quote for a “departure fee.” Then a week later they called and asked for another additional $800 for another departure fee. They said they quote by weight then excused the additional charges because there were additional boxes - still within the weight limit total. They said they don’t farm out the shipping but in fact they subcontracted the move to Global. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE NOT BBB ACCREDITED AND THEY WILL RIP YOU OFF.

Do not use this company.
Negatives:
1. The final price was far higher than the quote, with many mysterious extras added, although the actual load was exactly as I had itemized in advance.
2. They required 100% payment in advance of drop-off, effectively holding my goods hostage.
3. Their communication with me was rude and dismissive.
4. The crew was 90 minutes late for pick-up, after hours, and there was nobody I could contact for information. The crew did not communicate with me in advance with an ETA.
5. After the crew had packed everything, they told me that my job was the 8th that day, and that they had started work at 1 am (it was now 6.30 pm), and that they were now setting off on a 6-hour drive to Toronto. This suggests that the crews are given unrealistic rosters of work, and that the conditions they are working under are extremely unsafe.
6. For delivery, I was told that the window would be between 3 and 6 pm. Then on the actual day, when they did not turn up, I was told it was between 3 and 7 pm. At 7 pm I had heard nothing - no communication at all. I had to go out. At 7.50 pm the crew called me to say they were at my property. As I was not home, at that point, they said I would have to rearrange the delivery. However, when I arrived home later that evening, I found they had dumped the entire load on my front porch. They had not even allowed me the courtesy of a call to say this was what they were doing.
7. The office staff have been consistently unhelpful and rude. They offered nothing in the way of an apology.
8. I repeat - DO NOT USE THIS COMPANY.

Positives:
1. The crew themselves, on pick-up, were very nice and did a good job.

Overall, if I could give this company a ZERO I would.

Too Bad there's not a 0 STAR. Bait and Switch on pricing, ended up costing 3 times more than the quote. Took over two weeks to get my furniture. Broken furniture, missing boxes (never received) with no compensation. They don't call with updates or changes once they have your belongings.

If I can give lower than 1 star I will give. This company is such a SCAM. The entire process was absolutely UNPROFESSIONAL, the coordinator never talked to me at any point and i only had the option to leave a msg with an admin and get an email back after multiple attempts. Not only most of my items were received completely ruined and damaged, they gave me 10 days to go though all my inventory and file a claim and then took 10 weeks to process paperwork to finalize the claim which was calculated to shows that I OWE $205.40 to the company. I paid EXTRA $$ for packaging my valuables. The packaging was so unprofessional, like shoving garbage in boxes. I literally received some of my furniture broken in 2 to 3 pieces. This includes dining chairs, glass coffee tables and accent chairs that were received damaged beyond repair. I am attaching pictures that I submitted in my claim. I wonder how someone in a sound mind can charge extra for packaging and then damage the items and then take No Responsibility and Not compensate.
Furthermore, the company took weeks just to provide a consolidated receipt of service, multiple receipts provided with incorrect numbers. The company also charged me for transportation of my car which they took in cash and then sub contracted to another company and taking NO responsibility for delivery.
The company also charged me additional $$ to deliver my furniture to upper level to my bedroom.
Everything was charged before any service was provided. I paid a total of almost $12,000 for the moving to this company....
Yet i received the WORST POSSIBLE SERVICE.
ABSOLUTELY NOT RECOMMENDED.

My only recommendation is DO NOT use this service keep your money giving it to this company is a total waste of money for which they provide little service.
Also the moving company they dispatch the move to is not much better. Check out movers on your own in your local area who can do Long Distance moves and provide a more accurate estimates as to number and types of items to be moved, special packing, storage availability and delivery times. I should have been more diligent with an out of state relocation. Live and learn. That is why this company has a below 4 rating. On a scale of one to ten they a one and a half, 10 being the best. Recent relocation from New York to Florida. I only hope that this one bad review will maybe effect a certain number of people to avoid these types of companies.

I moved to another state for work and needed reliable movers. The team showed up early, wrapped my furniture tightly, and loaded everything securely for the long trip. They called me during transit to update me on the delivery time.

The crew managed my office move with eight desk and several computers. They labeled every box and packed each monitor separately. Everything was set up properly at the new place, and I highly recommend this team.

WARNING!!! AVOID!!! They will provide you with a great quote and then show up and try to charge you way more. I started out at $4200.00 then I did the review again before the move and they increased the price to $5500.00 I thought that would at least be safe, they showed up and wanted $11,000.00 to move me. They said I had way more stuff than what was quoted. Of course, I said I cannot pay this much I don't have it. So they tried to find another mover to do it for cheaper and they cam e back to me at $9000.00 on top of my $800.00 deposit. I explained I cannot afford it as I don't have the money for this. Of course they said ok if you reject the offer we are keeping your deposit. So I lost $800.00 and had to rent a truck and move it myself. Now mind you my original quote was for 1200 cubic feet and after the movers showed up they said it was 2300 cubic feet and that's why my price went up so much. So the original quote was almost 100% off. You would think they would have an idea when you provide a detailed inventory. They do not know what they are doing. To make matters worse, I packed all of my belongings in a 26ft truck to approximately 1700 cubic feet. So after the movers did a visual inspection of all my belongings they tried to over charge me on the spot by 600 cubic feet and not give me my deposit money back. This company tried to put me in a corner on a day that I planned to have everything done. Thankfully I was able and prepared to say no and had the time to make other arrangements. Most people do not have the option and they have to get the move done that day. I cannot imagine how many people have been taken advantage of by this company. Very disappointed with the experience. The lease they could have done was give me my deposit back since they completely missed the mark on the original and updated estimates. Their contracts are set to take advantage of you. Do not give them a deposit and I would recommend that you only work with a company that does a visual inspection of your goods and provides options if they are going to increase they charge for any reason. Be careful out there, apparently a lot of these small movers operate this way.

I booked a move with a $750 deposit with Paul Levine On April 11th, 2025 for my daughter who was starting a new job. He was very responsive and accommodating and told me they could deliver her things in the first two days of May. I missed some she had for the move so contacted to add the items I missed and expected to add to the price. They were again very accommodating. Then I looked again at the contract and there was no specified delivery date. I called on April 14th and 15th, no one answered on the 14th and on the 15th the woman said they have a 21 day delivery window – its in the fine print paragraph 8. I texted Paul directly and it took him two days to respond. When I made the deposit, I was told they could meet my delivery needs until the after cancelation time then it was we can’t guarantee anything. I immediately told them that was not what I agreed on and I could not do the move that way. This was NOT what I agreed to.

If I could give negative infinity stars I would. These robbers took my money and then bait and switched - they were not the company that performed my move, another company - another 3rd rate scam - in Las Vegas "Streamline" Movers - nothing streamlined about them - horrible - rude, and called me - the customer a liar. Tried to extort money from me for more money - charging me over 1600 for 10 boxes ???? I would never have contracted for them to move from UT to CO with just 10 medium boxes- I was very clear: 1 bedroom, including a mountain bike, clothes and camping gear apartment. My things were trashed- smashed and clearly moved and actually ripped open to see what was inside the boxes, it looked like someone threw my stuff around in a warehouse prior to throwing in their rented truck. I was very clear on my pickup date and the items (no large furniture- no mattresses, couches or anything large) - when they arrived a day early the mover accused me of being a "Liar" and threatened to leave - I said go then - if you think only 10 boxes ....then he got on the phone with these clowns "Alliance Van Lines" and all of the sudden different tune 60 items total - that was correct but continued to call me a liar and then expect me to give a "tip" - oh sure extort more money from me for calling me a liar- I was super honest and upfront with my items. What a complete scam. Then the delivery date - they said with in a day or two when I booked - but then when I called this company alliance - they said 1o business days and then to call "dispatch" which was the other company - "Streamline". They never picked up - I tried all menus multiple times and no one answered my calls - they even screened my calls from the main number - Alliance Van lines has zero customer service, they take your money and then hire a third party company - you are not hiring them - you are hiring a third rate company that treated my stuff like it was trash and garbage- everything was beat up- broken - and boxes completed pierced - and ripped- luckily I packed my own items well and nothing was smashed- broken inside. Upon arrival - albeit not a business day but on a Sunday - they stacked my items with heavier items on top, I just wanted them gone and spent hours reorganizing my things. I even had wire racks from Costco, the wheels all bent and the rack tops were broken so I could not assemble them again.
Never use this company if you have super valuable items and have any chance of getting the company to take care of them—they treated my items like trash and had zero respect for me as a paying customer. Oh and before they take and give your items (that you have paid and worked hard for) they want CASH only - upon pick up and delivery. So basically no matter what condition the items arrive in - you won't know until you receive them and inspect, by then they are already gone - ripping off another customer. they used stickers that were on my items- so as they were unloading - I said can we go through the inventory and the delivery guy just laughed- hahaha no idea - and just kept throwing my stuff in storage with no rhyme or reason. This is also not typical - don't you want to go through inventory and make sure all your items are accounted for - it is just an exercise in futility for this company. Terrible experience- never hire if you value your items and your sanity. Move on and hire a real company or just move it yourself - forget these robbers and save your money - the worst moving experience of my life. I moved many states- countries and never had my items treated so badly and with such bad communication. DO NOT USE this company at all costs if you want your items and valuables white gloved or even a semblance of care- they are bottom basement company.

I’m a retired nurse after 32 years of service.I moved from Winnipeg to BC.When the company came to pick up my stuff in May 28 2024. The mover asked me 75$ in cash to disassemble my bed.He said this is the only fee I have to pay and he will put it back in BC.On May 30th 24, the company called me and said “ I have to be in BC to get my stuff on Sunday. And the mover wanted to be paid 2 days prior the delivery date. I asked can I have my stuff for storage? They said no because I didn’t not pre book. I paid Jun 30th. I called my realtor got the locksmith open my condo in BC, got the keys. I paid 262.50$ for the locksmith. The realtor gave the key to my cousin so she could open the door to the movers. Then the company called back after they took the payment. They said the delivery would be June 3rd. So I think I would have enough time to get to B.C. for the delivery. Because my cousin is working on Monday and the plan was for her to open the door on Sunday. On Jun 3rd there was no delivery. On June 4th, I called the company said June 11th. I told them that I begged them to give me more time but they said no. I wished they just told me the delivery date is June 11th that would make my life a lot easier. I didn’t have to sleep on the floor for the whole week with a minimum of clothes on my suitcase. On June 9th, the mover called they said they would deliver on June 10th. On the 10th, they wanted 100$ to put my bed back. I had no choice I had to pay them, because I am a senior I can’t put the bed back myself. I had a small safe. I opened it and showed the mover it was empty. I asked him should I lock it or unlock? He said lock it! So I did. After the delivery, I checked the safe is broken cannot open it. I called the locksmith and asked the price to fix it. They said to open it cost 397$ not fixing it. I thanked them and said I should throw my safe and buy a new one is cheaper because it is empty anyway.
I wrote the note for people want to use your company to avoid the problem in your company. This is honestly, reliable company.

I was truly astounded by the crew that came to my house for the move. Their exceptional care in handling my delicate possessions was remarkable, and their efficiency was unmatched. They made the entire moving process feel effortless, and their friendly and professional attitude was cherry on top.

How quickly and efficiently they packed everything into the truck and how well-organized they were left me in awe. They came up with creative solutions to move some of my bigger items, which I much appreciated. I value their insight tremendously.

Overcharged by 50 %
Quote 2200.00 and billed 3100 - claiming packaging items - Cost of China Box $50.00 each
Bubble Wrap 100.00 and so on..
See the items identified as included by Alliance.

The Company needs to be HONEST and say the relevant charges. Should not force the Customer to pay - after the load is at your doorstep and you MUST pay to get your load. This is the wrong approach.
A lot of unnecessary mental drama was caused.

CSR should be more accessible for a conversation.

The written Quote we received included this :

QUOTE INCLUDES
Door-to-Door Service All labor involved with loading and offloading your shipment.
Wrapping and padding The crew will wrap and protect any larger items to ensure safety during transportation. This service is performed at the origin.
Color Coded Tags Tagging of each item that leaves your home with color coded stickers.
Inventory List Preparation of Inventory Pages that correspond color coded tags. A copy is provided by the lead crew member for your records to ensure that everything that was picked up arrives at destination.
Disassembly To ensure safety of household items during transportation, our crew will disassemble items that require this service. Only basic disassembly is included.
Movers Liability Basic Mover’s liability of 60 cents per pound per article is included with shipping rates. Additional coverage is available upon request. Please inquire with your sales consultant for further details.

Total Rip Off. Stay away. they quote you low price and add on tons of extra. Unprofessional and will take your money and run. Stay Away!!!!!!!!!!!

We booked them based on positive reviews but were disappointed with the unprofessional and poor client service. Damaged furniture, lost items and we were charged more for additional weight that was never delivered. Do yourself a favor and find a different company.

Quick, friendly, treated our things with care, and quickly moved us across the bay! The three-person crew was a pleasure to deal with and did everything we asked of them. I know that I will never use another company besides them again!

PHEMOMENAL EXPERIENCE! I found out about my move 3 weeks before I had to be out of my home! My anxiety level was through the roof, I had not done a state to state move in over 30 years, I spoke to Paul(I thought he may be a distant cousin), and after speaking with him for a few minutes, he immediately put my mind at ease! Paul was professional, and obviously experienced, and most of all her truly understood what I was dealing with in regard to my anxiety!
He spent close to an hour with me on the phone if not longer, and he not only answered all my questions, but his professionalism and knowledge far exceeded my expectations! From that point he responded any and all of my questions and concerns, as well he was available for all my follow calls(believe there were many), and he even provided me an after hours text line so if I had a question at anytime he was available!
Their customer service team was AWESOME! THANK YOU AGAIN Jennifer for being so patient with many many questions!
The guys arrived, looked through everything before putting one item on the truck, and once they went through everything, they loaded my stuff on the truck, and I wasn't charged a dollar more(thank god for the inventory call 3 days before because i had a few extra items to add)!
The items were delivered quickly, and Paul explained the time frame honestly, and did not make promises he could not keep!
Also the guys had traffic issues when delivering my stuff, but always called to let me know they were behind!
My company reimbursed me for the move, and when I explained how great my experience was they are now using Paul from Alliance exclusively, and my sister is moving as well and has used Alliance Van Lines as well!!
Do yourself a favor, and use Alliance Van Lines for all your moves!!!!!!!!!!!!!!!!!!!!!!!!

I set up a last minute move. I was given a quote and during pick up and delivery was given a more expensive price. I was told i had to pay extra for gas and tolls. The men were less than helpful during pick with my questions regarding space and packing concerns for my more fragile pieces which they said would be put in crates. Upon delivery multiple items were broken and lost hardware to put different pieces of furniture back together. Customer service gave me the run around until the actual delivery and did not note any of my concerns in the file. Now they are telling me I incurred additional costs for space according to the men that showed up. It's all hear say. The actual inventory was vague. I would not recommend nor use this company or any company they suggest again