Allsportstore Reviews 1.958

Antwoord van Allsportstore

15 apr 2026

Hi Rachael,

I need to point out from the very outset to anyone reading this that this review is a response from a very annoyed customer and due to the unfortunate issue of you both entering your delivery address incorrectly as well as your own name. Details of which i will post below for transparency for everyone to see and for you then to try and blame us for this situation is beyond rude.

WE CANNOT BE HELD RESPONIBLE FOR SOMEONE NOT REVIEWING THESE ELEMENTS OF THE ORDERING PROCESS AT CHECKOUT!!!

Again and as we have already said to you in our email correspondence, thank you very much for your order. It is very much appreciated

Just on your point in relation to something going wrong with our systems. Our systems do not and would not manipulate or change anyone's address or they're name/surname for that matter. If this was the case then we would have major major issues to deal with on a daily basis and thankfully we don't. So this is 100% not the issue here and we do not and would not change or edit any name or delivery information that anyone would put on they're order detail to us. It just would not happen and we would have no reason for doing so. So we can rule that out straight away

We just entered the information that arrived in our inbox which i will copy here below (i will not put in the full address for obvious reasons but just the element you entered incorrectly) from your completed order as we got it. You even left out the "De" between you first name and second part of your surname and you unfortunately entered 47 instead of 4/7 Day St. And again to try and blame someone else for this is just pure ridiculous

Delivery Address
Rachael Zylva
47 Day Street

We are most disappointed for you that this turned out to be incorrect which has caused this problem as the last thing we want is to have an unhappy customer due to circumstances which were totally out of our control. THIS WAS NOT OUR FAULT!!!

We send orders to Australia each and every day and never have a problem with deliveries. So this is a first in a long long time for us to be very honest but we are doing what we can within the realms of what we can control to get this resolved for you and we have tried our very best for you

We offered you a gesture of goodwill, where we would have been happy to offer you a 50% discount on a replacement order. If you wanted to proceed with doing so. You declined this offer.

We did not even need to offer this goodwill gesture as we in effect have not done anything incorrectly here and we fulfilled an order correctly based on the information we were furnished with and sent it accordingly based on that information.

Appreciate your understanding on this and i truly hope that everyone reading this can see right through this as THIS WAS NOT OUR MISTAKE!!!


Thanks again,

Regards,

Gareth & The Allsportstore Team