Alogic Reviews 

We returned goods to ALOGIC on 19 September, and almost four weeks later, we are still waiting for our £900 refund.

I emailed the company on 1 October to chase the refund and was told that their finance department would process it. Two weeks later, still no refund.

Today, I contacted ALOGIC through their online chat, only to receive exactly the same response, word for word, as the email I received two weeks earlier. Clearly, this appears to be a standard, pre-written response rather than anyone actually dealing with the problem.

It is completely unacceptable for a company to hold on to £900 of a customer's money for this length of time after goods have been returned.

We are now having to initiate a £900 chargeback through our bank, as I have very little confidence that ALOGIC will voluntarily issue the refund.

Having now read some of the other negative reviews, I only wish I had checked them before placing our order.

The customer service has been appalling, with nothing but empty promises and generic responses.

My advice is simple: avoid ALOGIC. Do not make the same mistake we did.

I will update this review if and when we finally receive our money back.

J'avais commandé un ecran inférieur en qualité que ce qu'il me fallait, j'ai joint le SAV, ils m'ont répondu positivement en moins d'une heure, nouvel écran moins d'une semaine plus tard. Expérience positive rare! Un immence merci en particulier à Mitul qui a suivi mon dossier tout le long. Bravo à cette entreprise.

Like the others, starting to think this is a scam as still waiting for my monitor to arrive. Got a very similar response, would get at the end of the month (now 19 days into the following month and heard nothing).

Interesting take on offers. Their website states that you get 10% off your first order if you sign up. Then only give you a 5% offer after you have signed. Not impressed with their honesty so going to try LG instead.

I am starting to think this is a scam and very worried now I've seen other reviews. Chased an order of over £5k and they said that it was delayed and would be sent 'end of the month'. Totally unacceptable and a sham of a company. I am now worried I will have to see them in court to get this money back.

I haven’t received my goods, I keep being reassured they will arrive and given new dates. I have requested a full refund three times and keep being redirected by different ‘teams’ to avoid giving my money back. I have tried to call, no one answers. The latest response is that I’m being transferred to the ‘concern team’ absolute fraudsters do not use!

I made a warranty claim after my Alogic power bank failed. I felt I had to jump through hoops to convince Alogic of the problem. Creating videos of the attempts to charge, uploading them to the cloud so that I could send a link to the videos. They did send a return label and asked me to return the pack in the original package - long disposed of. I packed the power bank following guidance on YouTube. Having received my faulty power bank they dispatched a replacement which was not delivered. Alogic dispatched a second power bank also not delivered. I received my replacement power bank at the third attempt. I am grateful to Subham of the Alogic Support Team for his perseverance.

Unfortunately had an issue with a battery pack, however the warranty support was very personal and prompt, and after investigation a replacement was sent quickly.

I have to say the quality of the products is amazing, I love my monitor keyboard and mouse.

I initially bought the light bar 4k as well but had some issues, reached out to support and they replaced for me and now it’s great.

Subham provided amazing customer support.

I purchased a 40" Edge Ultrawide 5K Monitor from Alogic in April. Delivery was relatively quick once their stock had been replenished. However, although my monitor worked, it had a manufacturing fault. I contacted customer services who asked for photos of the issue and then they very quickly confirmed that my monitor would be replaced under warranty. Initially they wanted to collect the original monitor before delivering the replacement, but after I explained this wouldn't work because I needed the original for work purposes until the new one arrived, Alogic agreed to accommodate my needs. The replacement duly arrived but the glass back of the monitor had cracked in transit. Alogic were quick to arrange a replacement for the replacement, albeit in space grey and not silver as they no longer had the silver in stock. Within a day or two the new monitor arrived and although not the colour i originally wanted, i actually prefer it in the flesh. They also sent me a power bank for all the trouble and inconvenience caused. Can't fault their customer service at all and the monitor itself is very classy and performs faultlessly. I use it for office work and photography processing and it's very impressive. Very happy with my choice.

Subham supported my issue regarding the monitor and helped me through the process of warranty, all gone very smoothly. The customer service is brilliant. Thank you so much for your effort!

Had some issues with a third party courier and the matter was handled professionally and swiftly. I highly recommend Alogic's service and products!

Hansal did a great job by leading me through all possible connections and helped me directly to solve my issue. Thanks a lot!

Good comms, great product

Bought a monitor - have had countless issues from day one - even had a replacement and no improvement.

Customer support is friendly but completely unhelpful and now they are refusing to refund and flat our ignoring my emails

AVOID

Ultra wide monitor arrived broken. Customer service is terrible. Absolutely pathetic response and speed. Do not buy. Given their pathetic attitude to a damaged delivery.

I've been using the 'Matrix Ultimate 3-in-1 Wireless Charger with 5,000mAh MagSafe Power Bank - Global Edition' for about a week now and I found it the perfect solution to add to my workspace. This has become my all in one replacement for having to manage charging my iPhone, watch and Airpods throughout the day and it continues to work reliably every day.

The Matrix charger looks very sleek especially on a work setup but it would also look equally well on a nightstand. The quality of the MagSafe connection feels very sturdy and the cable length would work very well in both setups. It’s become very convenient for me to place everything on the dock and get on with work.

The box comes with a few accessories, including four additional wall plugs which would be amazing while travelling overseas along with a nice soft carry case to pack everything away in. One thing to note about travelling with it, is that it does weigh quite a bit more than just carrying the individual chargers for each device.

There was one small issue with the shipping. The product was shipped in a standard cardboard box that did not fit the product length and so it was placed diagonally in the cube box. This means that by the time it arrived at my door the cardboard box was quite misshapen although the product itself seemed to have no damage. To be clear, this may also be a courier issue but shipping in the right size box could have prevented the issue. 



Overall the product is great for daily use, it is very sturdy making it more to being kept at your desk but with the option of portability while travelling thanks to the separate power bank and included international wall plugs. Highly recommended!

I made the mistake of buying a monitor from this company without checking on Trustpilot first. They took my money but did not have the monitor in stock . I only found out after waiting for 2 weeks for it to arrive. Since then I have repeatedly asked for a refund without any success. Now I will have to go to trading standards. Really upset and out of pocket. Do not buy from this company unless you want a whole load of grief.

Would avoid buying from this company. Bought a touchscreen monitor and a docking station. The return policy is awful and surely illegal, they don't accept returns. The monitor does not work as expected, if you're using a pen, it doesn't "undetect" your hand, so you have to hover over the monitor. You can see this in their product photos and videos as well. The docking stations are alright, but to be honest, there are better options out there.