Alto Pharmacy Reviews 30

Won’t answer their phone and can’t get to my account on line.

ALTO com is the most abusive company, They sent me a prescription I don’t need it I want to RETURN and my money back, I didn't open the box.
Is very annoying when companies put their hand into my wallet I STEALS my money
STILL Waiting for the Supervisor to Call me since 10.30am Now 1.45 pm On July 1
A very SCAMMERS ! They should told me few day Before Mr. Rizzo we will Charge you $59.00
for Ryaltris 665-25 mg that My Doctor from BENTON , South hampton Recommend me to use this DISGUSTING SCAM COMPANY, I dont Like to be ROB, I dont like when they put their hands into MY WALLET and STEALS $59.00
I'm in a tight budget since I got CANCER and Robbing me like this is VERY DISGUSTING
I AM A REAL PERSON ABUSED by this Company
Roberto Rizzo

They really were the best a year ago, but their service has gotten horrible. More than an hour wait to get through to a phone agent, and my last 10 interactions through online chat were completely ignored or had wrong information. I can't get prescriptions filled in a timely manner. They were great when I switched, but I'm going to switch to a mail order pharmacy or Safeway now. Too bad they just don't seem to care. I let my doctor know too since they were recommending them as well

I had my endocrinologist write a new scrip and Alto has failed to follow through, ruining my day yet again. The pharmacist that contacted me is a terrifically poor communicator, to the extent I don't quite grasp what's going on. At best I'm waiting another week, but if I'm going to have to "reach out" to the clinic behind a person's inexplicable comfort level _problem_ with following through normally, I'm just going to have my endo send the scrip to Walgreens. Ridiculous. AVOID.

I'm writing this on behalf of my parents and myself. We enjoy the convenience of delivery but customer service is nonexistent. My parents have tried calling on several occasions and there is seemingly no way to navigate to a human. We're continuing to use the service just because they need medication delivered. They cannot drive.

Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more
importantly: I have not received my prescriptions since January because of their outright incompetence.

They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews.

Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me.

Avoid at all costs.

Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.

They used to be a great company / service. Now they routinely are out of stock of medications and can not keep up with deliveries. Deliveries confirmed and scheduled are cancelled at the last minute, moved to the following day. Where they are again cancelled. Again and again. They will sometimes send a text just before the scheduled delivery asking if you're sure you still want delivery - with no option to reply. Then they cancel for that day. These are needed medications. This is medical malpractice. Sad to see how a once great company can fall so far so fast.

Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue.

Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again.

This is a promising online pharmacy company!

BUYER BEWARE: Used to be a great pharmacy, now they have overcharged me for my auto refill medication multiple times without my consent. Not a little bit either. My $22 medication they have hit me for $75 twice in 3 months. To compound the issue, they are too busy to reply to messages, and hold times are usually upwards of an hour! This is not a business to be trusted. Stay Away!