Ambience Uk Reviews 

I am disappointed that the company is in Britain but the lamp comes from CHINA. Very miss leading. I am not sure about charging the bulbs from CHINA. I read the other reviews after I had purchased two lots. I was suspicious when they took so long to deliver and tracked them. Do not buy from this company.

The lamp arrived broken and I have contacted the company many times for a refund, so far not forthcoming, my consumer rights are ignored. The product is poor quality, cheap and to return damaged goods will cost a fortune to China. They should not be trading. A dishonest company basically so please avoid.

It’s a complete con. The policy is that you can only return full price items for a full refund and sale items will only get store credit, but every single thing on their website is ‘on sale’. Be prepared not to get your money back if you aren’t happy with the product.

Absolutely not what they are advertised as.
They do not stick!!!!
The customer service from them also leaves a lot to be desired.

I bought these wall sconces with the 3M adhesive and they don’t work at all.. They don’t stick and the lamp kept on falling. Not good at all

I didn't receive the light bulbs , remote control and usb cords.
So annoyed.

Overall very pleased with the sconce lights, they look far more expensive than they actually were and supplied with sticky pads plus screws and rawl plugs.

However, the bulbs are NOT supplied and would incur an extra cost.

This is not mentioned in the listing so is very misleading plus on scanning the QR code on the card supplied “Step 1” shows an image of all the lamp’s components laid out which includes bulbs, cables & remotes…again very misleading.

Do not buy from this company Lamps were very flimsy Bulbs have to be purchased separately Delivery far too long Lamps fell off the wall with the so called tape and absolutely ruined my paint work Company refused replacement or refund as they say 30 days were up Alas the time for delivery was an absolute joke so no wonder time was up So avoid 😩

Bought 2 Wall Sconces and they didn't stick to the wall, the wall was plastered and painted 2 years ago with good paint so none of that rubbish applies.

I have emailed them explaining that despite asking for the 3M Adhesive ones, they sent fixtures that need to be screwed in with Adhesives that were too small, so it didn't even touch the wall.

No reply so I emailed them a 2nd time. No reply again.

They have ignored me for almost a month now.

AVOID like the plague

I would actually give this company zero stars if I could, products are absolute rubbish and beware of the returns policy, feel totally ripped off

Total rip off cowboys! DO NOT buy from these guys. No bulbs or remote included in sale. UTTER shisters! Look at their ratings!
Repeat DONT buy from this company

I regret not checking trust pilot before purchasing. My review will be the same as most of the others, unfortunately.
I applied the “easy install”, “extra sticky adhesive” lights to the PAINTED wall (as instructed) and after a couple of days, the lamp fell off the wall, onto my newborn baby in his cot (you can imagine the crying and panicking). This could have ended up much worse and could have caused morbidity or mortality. I addressed the company who said it was my fault due to applying to wallpaper (wrong), then after proving against this it was due to the paint being too thickly applied to the wall (again, wrong). No offer of a refund or return. Lamp has gone straight in the bin and I am one VERY dissatisfied and disappointed mother. I will be taking this further. DO NOT PURCHASE.

**Edit - this company tried to get my review removed, which trustpilot declined, this show’s a lot. The reply states that the paint was old, it is not, the house is newly refurbished and the paint was done maybe 2 years ago. They also only offered a refund and return AFTER i stated that I had binned the item, knowing full well that I couldn’t. Before this, it was all excuses and ignorance. Again.. do not buy. They also clearly hide all the bad reviews and comments on their social media :)

I received substandard sconces which were supposed to be adhesive. The fixture was very poorly made and the adhesive was not strong enough to support the fitting. Customer service shocking and expectation of me to return to china by post which would cost me more than I paid and then no guarantee of a refund. Very disappointed.

I purchased a set of Wall Sconces (#3134) and within days the sconces had fallen off my bedroom walls as the 3m sticky tape provided was weak.
I then screwed the wall sconces onto my wall and then within a few weeks the lamps shades had separated and become completely detached from the top of sconce.
I reached out to the company as they stated there is a 1 year warranty and this was a manufacturing issue and they did nothing about replacing the products and instead offered a discount code.

I was then requested to remove my review by the company in return for a full refund almost 3 months ago to which I agreed. I still haven’t received any refund and they requested the review be removed first which I agreed to. After constantly chasing updates on a refund, I have now given up on receiving my money back.

I wouldn't recommend Ambience UK unfortunately.

Represent themselves as a uk based company selling "luxury" items. What they are actually is a Chinese bases organisation selling absolute cheap rubbish. Lamps arrived cramped into a small box with no assembly instructions, screamed cheap tatt from the second I laid eyes on them. Installed the first one following their supposed "comprehensive" installing guide (3very basic lines on the side of the box) lamp lasted 10 minutes then fell off the wall and broke. Contacted for a return and full refund only to be met with multiple false narratives as to why this isn't possible. Safe to say ive raised a card dispute and reported them to trading standards. Honestly stay well clear if you value your money...

Worked sporadically with the remotes enclosed. When the bulbs ran out quite quickly. I took the bulbs out to recharge them this was a bit of a faff to do. They worked when I put them back in but only lasted for 2 hours duration. Complete waste of money. They shouldn't need recharging so frequently. Don't buy. A mistake I won't make again.

Not the best pirchase I have made. Long delivery if as stated in uk. Badly packaged, lights work when they feel like it. Sometimes to turn them off have to take bulb off. Pricey.

I was very very worried having read the reviews after I ordered these sconces; however they arrived in good time, well packaged and are genuinely fabulous. I’m really really pleased. They are decent quality and look more expensive than they were. I recommend.

I ordered the wall lights before I had read the appalling reviews, and was extremely concerned. The lights were ordered early on a Monday morning and arrived 10 days later on the Wednesday, yesterday.
I was dreading opening the box, need not have worried everything was fine, all screwed together perfectly bulbs worked perfectly, I was really pleasantly surprised and very happy. I have photos to prove it.

Do NOT purchase from this company. I ordered 2 bulbs , when they were delivered the packaging was damaged and when I opened up the boxes one bulb was completely broken, you could also see what poor quality the product is and I realised I had been ‘done’ for want of a better word. I contacted the company asking for a refund and they told me in order to get a refund I would have to pay the return postage costs !! But if I wanted to keep them ( the broken damaged poor quality bulbs) I’d get 50% back!! Or they’d send me two new ( poor quality, plastic made in china bulbs) I am currently fighting with them to get a full refund! So I am £20 out of pocket.. DO NOT BUY FROM THEM.