American Funds Reviews 

The reviews on Trustpilot were spot on. I 've been trying to rollover funds since Aug 3rd 2026, it is now Aug 24th 2026 and I am still getting a run around with their inconsistent process. I called customer service and was put on hold for 20 F@#*ing minutes with no option to leave a message or a call back. I thought this is a million dollar company to have a simple call back system to avoid the long forever hold. My suspicion, this and other delay tactics came from the leadership if not they just have a really shitty leadership. They will hold on to the funds as long as they can to fill their cashflow, use your money to make more money for them. Every day delay means millions for them. Take your business elsewhere unless you want to deal with poor performance and high expense ratio. I was stupid enough to trust this Company for so long, don't be like me. So far for me nothing beats the superior customer service experience of Fidelity and Vanguard. I do not have experience with Schwab but I heard it's one of the holy trinity of the best investment brokers out there in terms of funds performance and the lowest expense ratio.

"Their new" website "experience"?
Horrifying
Inconsistent
Sometime you can successfully logon....most times you cant requiring a (1) one to (2) two day wait for "someone" to call back to resolve "issue" - this is the 21st century - in this day and age of "individuals" being able to "hack" accounts - this is completely unacceptable!!!

Their customer service "rep's" - for the most part - apathetic to the need to resolve the issue - "their" favorite "game"? "kick the can down the road"

I would avoid this organization like the plague or you "ex"

I have been on the phone for hours with representatives at Capital Group regarding information on rolling over an 401K distribution from a former employer to an existing IRA account. I was transferred numerous times to different departments where each representative gave me different information and also incorrect information per the other representatives I had spoken to. They were no help what so ever-even being rude at times!! I never received an answer to my issue!! Very Disappointed and I finally gave up! I will post this review on all social media sites to make potential customers aware of what to expect when doing business with them! I wouldn't recommend doing business with this company-you may regret it!

Whatever you do - Do Not use this company if you live outside the USA or ever intend to live outside the U.S.
They are happy to take your funds but it is almost impossible to get your money out again.

Been using American funds for 10 years just realizing how dishonest and shady a company can be.

As an employer account holder they were extremely difficult, especially switching. Now they have lost money for an ex employee. I do not recommend them.

Very high fees very low returns. Their tactics are less than great and very shady for what they are. Employer sponsored Ira highest fees of any I’ve seen and slow to no return.

Boycotting America fund traitors to Canada 🖕🫵

American Funds is the most dishonest and vile company that I have ever encountered in finance. They are very, very dishonest people. Arrogant, sanctimonious, self-important, nasty, rotten people. And crooked to the marrow of their bones. I used to think the world of the mutual fund industry, until I learned from American Funds what it's really all about. It's about the super-jumbo fund sponsors like American Funds stepping on and spitting on the little people, whenever they feel like it. And when they get called out on something crooked they did, they send expensive lawyers to lie and bully for them. They are a vile company. Truly vile. Rotten to the core.

I have always like this company, I needed them to write a letter saying that I will have them for another 40 months , they stated that they can not do this,so I asked them to state the amount In the account, they stated that they can not do that, all they can do Is put In the date when I started the account, that's ok then, but It did not work for AAG , In which I was trying to get a reverse Mortgage.