American Home Protect LLC Reviews 80

This company could improve by not sending so many aggressive, unsolicited letters. If I want a home warranty company, I'll contact one. I received maybe my eighth letter (over the last 7 or so years) today from them, it said in bold type that "it was their third attempt to contact me. Please contact our office at 1-844-747-6987 within 10 days", as if this were some kind of big, critical emergency. I did contact them and told them as impolitely as I could that I wanted them to stop sending letters; if I wanted a home warranty I'd contact the warranty company. My experience has been annoying and aggressive and unwanted advertising. From other reviews, they seem like a pretty horrible company. To do them justice, the third time I called them they said they take my name off their victim's list.

They denied my claim on a heat and air unit. How do you stop the service. It’s a rip off. Too costly for nothing in return. If could give them a zero so be it.

DONT TRUST THIS COMPANY! American home protect is a terrible company. They are a scam.........They denied my sick elderly mothers claim for a new refrigerator after she had been paying them monthly for 8 years and had never filed a claim before this one. Their solution was for me to pay an electrician to come look at the refrigerator and then resubmit the claim. They are ridiculous.

I would render a warning for anyone considering protection from American Home Protect. We replaced an AC unit in April, filed a claim in June, and as of 1 October have yet to receive payment. They religiously collect payment for the policy each month, but when we contact them each phone call is full of excuses and delays. It feels more like a scam than Insurance. Worse customer service ever!

This Companies advertising looks like unpaid bills and is designed to instill panic to get you to call them. This is a very unethical practice. Due to this i will never consider them for my home warranty needs

I have received several letters regarding a warranty for my home is about to expire... Well fyi I do not own the property I live on, nor is there a house that would qualify for a warranty. So I would suggest the genius that decided to attempt any kind of scam in order to collect money for a warranty should probably do a lot more investigating before sending random letters filled with nonsense and false information.

Very poor customer services, I wouldn't tell anyone to use this company. They take forever to send someone to work on your property. Run from this company, you're just throwing away money.

I received an unsolicited presorted postage mailing with some of my personal information included to make it look like I was losing home warranty coverage. The language implies that I am at some kind of risk, which is not true- but despite the fine print could lead some to fear. It could lead one to believe that they are at risk instead of that this is an advertisement.

I have never heard of this company, yet they sent me a letter claiming that my home warranty may soon expire. This was news to me this I don't own a home.

Received a letter to a forwarded address for my father in law that has been deceased since December of 2023 for a policy he supposedly purchased in Oct.2024 on a condo that was sold in Aug. 2024. Threatening to cancel policy that doesn't exist from a person that doesn't exist. But what if ......

100% SCAM- this company has repeatedly sent phony expired warranty letters to my elderly mother, creating panic for her. I have asked over the phone for them to stop sending these letters, but they continue sending SECOND NOTICE and THIRD NOTICE letters. I filed a BBB complaint, and the letters still come, even while the BBB complaint was still active. SCAM company with no ethical responsibility to stop scamming senior citizens.

Never ever use this service. This service is a scam and they will take your money and expect you to fix the issue at your cost and then they will reimburse you what they feel they are responsible for. They get out of doing this by saying that they cannot find anyone to come out and evaluate your problem. I bought this warranty 6 months later HVAC went up and they refused to do any repairs but they will not reimburse me my money that I initially paid for. They will not honor the contract but they expect the customer to honor the contract. HVAC contractors do not work with them because they do not pay their bill.

Really bad customer service. They either 1. don't answer the phone or 2. answer don't say anything but hello then put you on hold 3. act like they don't understand English when theirs was perfect.

I am not covered, nor have I ever been, by a home warranty from this company. I have started receiving letters from them regarding a lapse of coverage on my allegedly existing home warranty. The letter lists a date of home purchase and lists my bank, which suggests and affiliation. The purchase date listed is not a date of any type of transaction throughout the home's history, and certainly not one having anything to do with me, as I would have been in grade school at the time. Red flags everywhere!

When a pink "2nd notice" arrived spouting verbiage like "potential lapse [of coverage]" and "policy may expire soon" I decided to give them a call. The outgoing caller ID said the number was for a business named "Medi-Weightloss"?! That was an INSTANT red flag but I wanted to hear their angle, so I continued. The rep answered and immediately gave condescending "correction" to me on the semantics of the letter in regards to policy expiration. In actuality, they have absolutely zero knowledge about any existing policy you may or may not have. Another instant red flag. I asked to be emailed a document [or a webite link] showing exactly what was covered by their warranty, my responsibilites and how the process for replacements/reimbursement worked. I was instructed to get a pen and pad so that he could review the details with me but he refused to let me read any official documents for myself. This man said I had to pay them before I could access the details of the coverage. How crazy is it that?! I immediately ended the call. Scam is a harsh word but I will say that this company's business practices are extremely unethical. The whistleblower employee that they retaliated against and were ordered to pay $185k in compensation to by OSHA would probably agree. Be careful out here, folks. Be careful!

My aunt received a letter about her home warranty expiring soon, a week later we got another letter, i called and told the person that my aunt is not a homeowner and has never been, the worker on the call got really aggressive with me and kept telling me i was reading the letter wrong and that my reading comprehension must be bad, after telling me that sending the letter addressed to her about her house wasnt implying she was home owner i told them to not call again and he hung up after being rude, definitely a scam since they dont even know who the home owner is when its public knowledge, tell them to never call you again and dont look back.

letter advising potential lapse of warranty coverage which is A SCAM

Total SCAM! Don't be fooled by their deceptive mail that makes it look like they are associated with your bank! Report to the government for deceptive business practices!!!!!

I recently called this company to opt-out of their mailing list, and the process took seven minutes. The representative kept asking for a reason, insisting I needed to provide one to opt-out. I explained again that I wasn't interested and that everything in my house is new, he responded, "that doesn’t mean anything." This was the worst customer service experience I've ever had.

The worse experience I ever had in my life.. I feel duped, lie to and mislead. I went with this company because they say they offer landscaping for a deductible of $85. This morning I just paid my bill and needed that landscaping done. So I put in a claim & they say they don’t have landscaping, but they do have handyman services. I say well does that take care of the landscaping & they said yes. It went from $85 to $220! I was told for $85 I can get my landscaping done. I went ahead and canceled and they did not prorate the money I just paid the morning of.. I highly recommend to never deal with this company ever in life. Let them rot away… Just horrible!!😤
It seems they do these foul actions with a sense of pride… They do not try to understand or accommodate you under any circumstances..