americas-mailbox.com Reviews 

We cannot express greatly enough how happy we are to finally be severing our relationship with Americas Mailbox. Every singe thing we have ever had to do with them has been extremely painful. Whether it had to do with mail, our account, title work, etc., it has all had issues and when we call, the staff is rude or uncaring. Doesn't really matter who you talk to. Even the cancellation process is a pain. And there is no prorate for leaving in the middle of our year. We just paid the annual fee in May so it hasn't even been 6 months, but we get nothing back.
This is not the first review I've written, but the owner has always called and "helped" me make the decision to remove the bad review. I will not be removing this one.
I highly advise anyone thinking of using Americas Mailbox to find another service.

We’ve paid for 4 years of Americas Mailbox titanium service in Box Elder, SD. Truly, I’d give a two star review, but employees have been helpful. One more star The fourth star is because of Lani!
I’m still not 100% sure we will be staying with them for another year. They do handle our mail very well. Incoming packages however, take alot of processing time.

Early in 2023 we bought our truck and 5th wheel in AZ. While returning to Washington, I had signed us up for Americas Mailbox because of Suite Travels recommendation.

The first reason for my poor Company rating is this: I was not ABLE to complete the required paperwork after pymt, as literally the day after our return to WA, I lost the ability to walk! Into the hospital I went, and stayed for a full three months! After spinal column neurosurgery, complications, then inpatient physical therapy to walk again.. and even after discharge, it was more than a full year before I was starting to feel anywhere near normal. Many of the meds for extreme nerve pain, actually deadened my ability to think and function at all.

One of the requirements for the paperwork to get a mailbox with Americas Mailbox, is notarized paperwork. There was NO way I could do this, with extreme nerve agony. No car rides for me!

I was not functioning. At all! We’re supposed to leave to travel, and instead have an RV home I couldn’t walk or climb stairs into, and a rented out house. My husband was thrown into helping our son fix up his newly purchased house, where we could stay while I continued daily PT and healed. We weren’t in a position to think about anything, except for one step at a time! We forgot all about Americas Mailbox!

When we needed to license our Ram 3500 and 5th wheel, I remembered Americas Mailbox.
To be fair, I don’t remember the exact dates, but it was at least nine months since original payment in 2023.
Since we had never used the services at all, I expected a credit on our account. Donna was the employee who was great at helping us figure out this situation. There was no credit! Instead we were told we had to pay upfront for another year if we wanted services. We paid, and the only thing we did was pay for Lani’s help in registering our truck and RV. We might have gotten two or three pieces of mail that entire year, but we paid for the titanium program. A second time

The accounting office denied us a credit for a year, despite our paperwork NEVER being finished and their office NOT EVEN assigning us a mailbox number,,,,, and honestly, I’m still really irked about it.

They didn’t give us a credit when we did not use their services at all? As a former accountant, i know it’s easy to just leave the credit on the books for a year.

We had very extenuating, really serious and provable circumstances, and they could have shown s modicum of kindness? The titanium plan is not inexpensive and it was never used. The money we put into the postage fund stayed right there.

In 2025 I really had to think whether Americas Mailbox was worth it or not. But I had really liked working with Donna, and Lani was wonderful to work with on our title transfers, registrations, etc . So for a third time we paid for the titanium plan for another year.

Then we were given the opportunity to purchase a ram 5500 truck.
(Our Elder who had passed, did not leave behind any paperwork. He always paid cash, so the family assumption was that we would just pay cash for the new to us truck with only 15,000 miles. Getting the title took ended up taking an additional four months, if I remember correctly, and we did get charged twice for the registration fees charged by Americas Mailbox.
That was because I had taken up Lani‘s work time, before we realized we had to wait for the mailed Texas title from the bank to be found.
And then we started the title process transfer and licensing in South Dakota again. Lani was very patient, helpful and kind!

Now that we are here physically in SD, as our new home base, have noticed other things. The employees are very nice and helpful.

One rule we’re not fond of, is calling a day before picking up mail or boxes. When a cold box of specialty food arrived 3 days ahead of its scheduled delivery date, we were still traveling, but drove two long days to arrive before closing on Friday.

The employees were very helpful as they were worried about the cold food.
But then they had lost our other boxes somewhere… So we ended up making another trip to town the next week. And yes, we do understand processing times and try to honor the rule.

The RV camping area is only OK. It does not show great care, and I’m happy we did not choose to stay there all packed in. No outdoor tables or amenities either.

If it were not for good employees, I do not believe we would continue with this company. 2026 is paid, but 2027?

I was a member for 10 years. All the old employees are gone and replaced by young kids who don’t know how to run a business and close people’s accounts for no reason. Don’t let these kids disrupt your whole life cause they’re immature and bad at business. Better options in spearfish.

Mercedes was a huge help in getting my Truck and trailer registered in South Dakota, I could not of done this with out her help Thanks so much

This is my second vehicle with AMB’s and Lani has been a complete pleasure to work with. Always on top of any issue and very professional. Thanks Lani!!!

Everyone was helpful in setting up a mailbox and getting vehicle registration for my vehicles. Took a while to sort out my paperwork, but working with Mercedes, made it all come together. Kudos to Mercedes! Thank you, Rick

I had a great experience from setting up my mailbox to getting my truck registered and plated in a rush. Props to Mercedes for excellent communication and execution!

I was a customer for many years. In the last 4 months I ordered my mail sent to me numerous times. The business isn't that complicated, you get the bags from the post office, you sort it and put it in the corresponding pub, when the customer orders their mail sent, you empty the pub and ship it. August 11th they shipped my mail. I received, a check, several bills, appointment card from the VA and bills. All sent in late May to mid June. When I called they told me I wasn't respectful towards a company I pay and trusted to get all of my mail to me. They didn't like the questions I asked about where was this mail for three months, would you be pissed, I sure would be, the mail manager said I was talking down to him as if he was 12. Funny thing is, if I paid a 12 year old to handle my mail would have gotten to me in a timely manner. He hung up on me several times.
After running customer oriented businesses over the years, I would have tried to calm the customer down, I would have offered to review the security footage and I would tell the customer I'd have the scalp of the person that mishandled the mail on my lodgepole the next morning. Instead I was labeled as a "bad customer " funny thing is I've was a customer since 2008 or so.
The next day the general manager calls me, he refuses to listen to anything I say, starts yelling at me and trying to belittle me, he tells me he deals with stupid phone calls every day and I was stupid. He said when we are through he's gonna fly down to where I am and kick my ass. He tells me that they couldn't have screwed up obviously the post office sent it to the wrong place, I was a usps bulk mail clerk, it don't work like that and anyway if the post office sent it to the wrong place and it was first class mail they would have marked the envelopes up. That coupled with the mail being delivered on different days to this place makes the odds out in space that it would all get lost at once.
He got me so pissed that words were exchanged, he fired me as a customer, I hope the Business owner Donald Humes reads this review.
Anyway between that and the last time I titled anything through them was a complete disaster I wound not recommend anyone to do business with this company under any circumstance.

Terrible customer service and false advertising! I sent in the forms to set up my PMB, but heard nothing back from them for over 10 days. I called several times and received excuse after excuse. I was transferred to Donna who never answers. I would leave voicemails, but never got a call back! They say that a PMB can be used for anything, but forget to mention that most banks will not accept a PMB address. Even their welcome kit said that this is due to banks misinterpreting the Patriot Act and it includes a link for a workaround to this issue. However, the link does not work. When I requested a working link, the information included was completely contradictory! It said that the Patriot Act does not allow banks to accept a PMB as your residence and that you need a bricks and mortar address. They suggest using the address of a friend in SD. If I were able to do that, I would not need their service! When I finally got a hold of Donna, she tried to get me to pay her $100 personally to use her address! This screams SCAM!

The mailbox side of this business was easy and pleasant to work with

Having said that, the vehicle registration side of the business it a total clusterf#ck. Our handler, Lani...I will say her name again so there is no mistake, LANI, was incompetent and downright ignorant. She would read one form we sent her and react immediately to that saying we did it wrong. We would correct the mistake and she would then look at the next form in the packet. We are now 48 days into the process, 32 emails of forms (which involve trips to office Max to print scan and send) multiple trips to a notary because the linked form from her was an outdated one. The checklist provided by her at the beginning we completed, then she informed us that the forms associated with that checklist are no longer used

My guess is she is a former VA employee and is well trained in the art of I just come to get paid not to do actual work.

I recommend immediate termination of this employee or reassignment to duties more suited her abilities, might I suggest human paperweight.

After talking to management, I was informed that this is the way they do business and I would just have to deal with it. I guess that since s Dakota is becoming popular they can be as ignorant, rude and incompetent as they want.

Update number 2 Per Amy, and she agreed to allow me to record the conversation, I quote "if you leave that negative Google review up, we will keep your money, not offer a refund, or complete your registration"

Update 3, received an email from them suspending my account. No reason given, guess they can't handle truthful reviews

We used Americas Mailbox to register a new RV and save thousands of dollars in the process. Amy was the representative who helped with the process. Everything went very smoothly and we had our vehicle registered and the new license plates in about 3 weeks total. The only downfall thus far in the experience is when you leave a voicemail with the vehicle registration department nobody calls you back : (

Overall, it’s a great service for getting vehicles registered in South Dakota. But as a commercial mail receiving agency, I’ve had much better service from smaller shops. This company has grown a lot, so they’ve had to upgrade their website/UI (which was sorely outdated), but I’ve had a lot of problems since the update. I’ve had scheduled shipments continue to ship for weeks despite cancelling them, and most recently I’ve had individual shipment requests “disappear” from the system so mail doesn’t get forwarded.

Emailing and calling is no help. When my mail was lost after multiple erroneous shipments, they said they’d pay for priority mail shipping to the correct location for one incident, and that was it— but even then, they never followed through with reimbursement.

Basically, this service is great when it works, and awful when it doesn’t, and you never know which you’re gonna get.

I even upgraded to their top tier plan in the hopes of fewer screwups and a more personal service, but it hasn’t made a difference. (In that regard, I guess it’s good to know you get the same service no matter what you pay for.)

They also use gmail for everything, which looks unprofessional and it makes me extremely uncomfortable sending sensitive information to a google service.

This is a 5-star service for vehicle registrations, but everyday mail service is 1 Star, so I’ll average it out and make this a 3 star review.