Ananda Soul Reviews 

Antwoord van Ananda Soul

6 okt 2025

Dear Catherine Gallagher,

Thank you so much for taking the time to share your feedback with us.

We’re truly sorry to hear that your recent experience brought you frustration, that’s never what we wish for our customers.

We completely understand how unexpected import or customs fees can feel disappointing. Please know that these additional tariffs and taxes are determined by your country’s customs authorities and, unfortunately, are outside of our control.
Recently, the U.S. has introduced new tariff regulations that have affected international parcels such as ours.

To help our community avoid unexpected charges, our team always sends a notification email before shipping, explaining that local VAT or customs duties may apply depending on your country’s import policies. Our intention is to be as transparent as possible and ensure there are no surprises upon delivery.

You can also read our full Shipping Terms and Conditions here:
https://anandasoul.com/pages/shipping-returns

We truly appreciate your understanding and your kind words about our jewelry. Each piece is handcrafted with love and intention, and we’re saddened that this experience overshadowed that. Please know that your feedback helps us continue improving and serving our customers with even greater care.

With gratitude and love,
The Ananda Soul Team 💛

Antwoord van Ananda Soul

7 aug 2025

Dear Anna Sophie,

Thank you for sharing your experience with us. We are truly sorry to hear about the disappointment and frustration you've felt, and we appreciate you taking the time to express it so honestly.

Please allow me to extend our deepest apologies for the challenges you’ve encountered. We fully understand how disheartening it must feel when something you were excited about doesn’t meet expectations, especially when that item is intended to carry meaning, intention, and beauty.

While your pieces were purchased in our Bali store, which operates independently of our online store (and does not typically offer free international shipping or warranty fulfillment outside Indonesia), we chose to make an exception by offering complimentary shipping of the replacement back to you, as a gesture of goodwill and care.

We completely understand that the request to cover the return shipping may have felt unfair. Our team intended no harm, it was simply an attempt to find a sustainable balance for an in-person purchase returned from overseas. That said, if this left you feeling unsupported, we are truly sorry. That is never the experience we want to create.

Please know that we take your feedback deeply to heart, especially your reflections around our brand values. Everything we create at Ananda Soul is born from love, intention, and a genuine desire to support healing, connection, and sustainability. And while we are far from perfect, we are always learning, growing, and listening, especially in moments like this.

We regret that we weren’t able to resolve this situation in a way that felt fully aligned for you. But we sincerely thank you for your honesty, and for holding us to our own values. Your voice matters, and we’ll continue reflecting on how we can do better in situations like this moving forward.

With genuine care and heartfelt wishes,
Ananda Soul 🌿✨

Antwoord van Ananda Soul

23 jul 2025

Hi Kirsty Gray,

Thank you so much for sharing your beautiful experience with us. We’re overjoyed that your special ring from our Uluwatu Store found its way to you during your holiday.

While we’re sorry to hear about the crystal, we’re delighted our customer care team could step in and make things right for you. We take great pride in ensuring that every soul who connects with Ananda Soul feels supported, cared for, and part of our family.

Your kind words light us up, and we can’t wait to help you grow your collection of meaningful treasures whenever your heart calls you back to Bali or to our online store.

With love and gratitude,
The Ananda Soul Team

Antwoord van Ananda Soul

23 jul 2025

Dear Gabriele,

Thank you for taking the time to share your honest feedback and for updating your review after receiving your jewelry.
We’re delighted to hear that you find our pieces beautiful, it truly means so much to us.

We completely understand that international orders can sometimes involve unexpected customs fees and VAT, which vary by country and, unfortunately, are beyond our control. To help with this, our team always sends a pre-notification email before shipping to Europe, as we’re aware these import fees can come as a surprise. We’re sorry if this still caused any inconvenience during your experience.

Your feedback helps us improve how we communicate these details so that every step feels as smooth as possible. We’re grateful for your support and hope your jewelry brings you much joy.

With love and gratitude,
The Ananda Soul Team

Antwoord van Ananda Soul

23 jul 2025

Hi Bilyana,

We’re so happy to hear that your I Am Whole necklace has found its way to you safely and that it feels as special in person as it’s meant to. Knowing that our designs and their deeper meaning resonate with you truly fills our hearts.

Thank you for trusting us with not just one, but two pieces to be part of your journey. We’re honored to create jewelry that accompanies you and look forward to sharing more soulful creations with you in the future.

With deep gratitude,
The Ananda Soul Team

Antwoord van Ananda Soul

23 jul 2025

Hi Elizabeth Kokolinakis,

Thank you so much for visiting our Ubud and Uluwatu stores and for sharing your thoughtful feedback. We’re delighted to hear that our spaces felt inspiring and that our team made you feel welcome.

Every Ananda Soul piece begins with a completely handmade wax-carving process, lovingly created by our Balinese artisans before some elements are cast for durability. Each piece is then carefully hand-finished, so no two are ever exactly alike. The mantras and inscriptions are designed with deep intention, ensuring every jewel carries the energy and meaning it’s meant to hold.

We’re also deeply grateful for your support of our Charity Pieces, like our cord bracelets, which are hand-knotted by the street mums. By purchasing these pieces, you help these women earn a sustainable income and stay off the streets. Additionally, part of the profits from these bracelets is donated to the Bali Children Foundation and the Bali Street Mums Foundation, helping provide education and opportunities for vulnerable women and children.

We understand that our prices can feel higher compared to other jewelry in Bali. This reflects the handmade craftsmanship, quality materials, fair wages for our artisans, and our mission to give back to the community.

Thank you from our hearts for supporting us, our vision, and the communities we serve. Your choice allows us to continue creating meaningful jewelry that not only speaks to the soul but also makes a difference in the lives of many.

With love and gratitude,
The Ananda Soul Team

Antwoord van Ananda Soul

23 jul 2025

Dear Nicolemarie,

Thank you for your beautiful words ! We’re truly touched.
It means the world to hear that your ring and necklace arrived just as you’d hoped and that their energy resonates so deeply with you.

We pour so much love and intention into every design, from the meaning behind each piece to the mantras inscribed on the back, so knowing they carry a special aura for you is everything. And how special that even as someone who doesn’t usually wear gold, you felt drawn to the sentiment and soul behind the jewelry, that’s exactly why we do what we do.

We’re honored to be part of your journey and can’t wait to see what you choose next 💛

With love and gratitude,
The Ananda Soul Team

Antwoord van Ananda Soul

Geüpdatet op 4 feb 2022

Dear Tania, as you might be aware, we are a small business supporting local jobs and livelihoods here in Bali, where all our orders ship from. In regards to your order, we have continued to keep the communications open and to reach out to you to resolve the issues, however have not received any responses from our latest communications. Since you last wrote, we have also updated our systems (these VAT changes are relatively new) to notify every customer who places an order that they might be facing charges based upon their country. At this point, no order is shipped out before informing our customers with a general estimation of the charges they can expect.

We are learning as we go, thank you for bringing our awareness to this problem as it is only with the help of our customers that we can continuously improve. This has nothing to do with our ethics - VAT and import duties or customs charges are set by the officials of each country and are out of our hands. What we can do on our end though, is to be as transparent as possible and educate the customer wherever we can, especially as these charges and regulations have changed drastically over the past 8 months and continue to do so. We are doing our best to stay educated and to pass the information on to our beloved customers. We are deeply grateful for every order and are saddened to know that this was an unpleasant experience. We wish you all the best and are sending love from Bali!

Ananda Soul Team.

Antwoord van Ananda Soul

2 feb 2022

We thank you for bringing attention to this issue as we are always trying our very best to make everyone's experience a pleasant one, and work hard to continue to improve our processes and communications. As you know, we have been in touch with you directly, and this issue has been fully resolved in your favor.

We are a small independent business based in Bali, and we ship globally from our home base here in Indonesia. Doing so allows us to continue to employ locally and support our loving team here on the ground versus using a large corporate global fulfillment center. However, it also means that we are bound to the global shipping regulations, which are not within our control in terms of Customs and/or Import Duty taxes that vary by country, and may apply to each customer order upon delivery of their orders from us. We do our best to clearly state this in our shipping terms and conditions as well as on all orders at our check out. We are working to improve this process communications - and again, thank you for bringing attention to your experience and feedback. Sending love from Bali.

Ananda Soul Team.