I strongly advise against contacting this "insurance company .."! On July 2, 2025, I signed an insurance contract with them for a new Honda CR-V car, for which I paid $560 at once ..! Two weeks later,... Toon meer
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Lees wat reviewers zeggen
Horrible experience with this company. Two days after filing accident claim they told me they didn’t even talk with another party and no definite answer when their claim investigation will be complete... Toon meer
0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers bec... Toon meer
Tried canceling my policy for 2 months because found better deal at The Hartford. Had to send declaration page, hand written note stating reason of cancelation for the to "review". I was told that my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anchor General Insurance Company is a San Diego based company specializing in providing non-standard private passenger automobile liability and physical damage coverage in California, Arizona and Texas. Anchor General Insurance Company’s policies are managed by Anchor General Insurance Agency, Inc., a program administrator. Anchor General Insurance Agency, Inc. manages several exclusive automobile insurance programs in California, Arizona, and Washington with anticipated expansion into a number of additional states and products. Additionally, Anchor General Insurance Agency of Texas, Inc. manages the exclusive automobile insurance program in Texas.
Contactgegevens
10256 Meanley Drive, 92131, San Diego, Verenigde Staten
- 800-542-6246
- anchorgeneral.com
1,8
Slecht
159 reviews
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Fast
Fast, I had no long waits and my representative was able to answer and handle all my questions.
25 augustus 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad you were able to get the help you were looking for. Thank you for your business.
Insurance Company & Personnel
Just want to say that no matter what the situation or information that is needed this insurance company is very informative, patient, listens to policy holders and is always pleasant no matter who takes the call. I am really thankful to have them as my insurance company. I also want to say a big THANK YOU to the customer service represenative Pauline Holloway that helped me as she was informative to all my questions, graciously helpful, patient and an absolute delight and pleasure to speak with.
25 augustus 2021
Antwoord van Anchor General Insurance Agency, Inc.
Thank you for the great feedback. We appreciate your time and business.
Antwoord van Anchor General Insurance Agency, Inc.
We appreciate your time and business.
Absolutely amazing customer service
Absolutely amazing customer service, Jacqueline Aranjo was patient, helpful and very efficent!
13 augustus 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Jacqueline was able to assist you. We appreciate your business and thank you for your time.
Representative was so helpful.
12 augustus 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad you were able to get the help you were looking for. Thank you for your business.
Antwoord van Anchor General Insurance Agency, Inc.
Thank you for the great feedback. We appreciate your time and business.
Canceled my policy
Tried canceling my policy for 2 months because found better deal at The Hartford. Had to send declaration page, hand written note stating reason of cancelation for the to "review". I was told that my new policy had to be same or better in order to get canceled. Now I have to wait THREE WEEKS before I get my money back, because that is their company policy.
27 juli 2021
Review zonder uitnodiging
Antwoord van Anchor General Insurance Agency, Inc.
We are sorry about your experience. We will be happy to review your account with us and see if we can resolve any issues you may have.
Getting Clarification & Reassurance
I called anchor to get information or clarity re: offer to transfer coverage. I spoke to Pauline. She answered all my questions regarding the matter and then some. She was very professional,
courteous and patient from beginning to end. I feel more comfortable about choosing anchor for my automobile insurance.
8 juli 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Pauline was able to assist you. We appreciate your business and thank you for your time.
My log in gad a complete fail due to…
My log in gad a complete fail due to web page changes jaqueline was awsome and very helpfull thank you
22 juni 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Jaqueline was able to assist you. We appreciate your business and thank you for your time.
I appreciate Pauline's professionalism…
I appreciate Pauline's professionalism and friendliness. After patiently listening to my issues, she took the time to explain and walked me through step by step. She followed up quickly while always being positive.
7 juni 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Pauline was able to assist you. We appreciate your business and thank you for your time.
Young lady name Veronica
Young lady name Veronica. Took care of all my question I had about my policy. She was very helpful and had amazing customer service.
6 mei 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Veronica was able to assist you. We appreciate your business and thank you for your time.
Customer service was very helpful
Customer service was very helpful. Only reason it wasn’t a four star is because the website doesn’t support iPhones
6 mei 2021
Antwoord van Anchor General Insurance Agency, Inc.
We apologize for the inconvenience. We are always looking into innovative ways to better your experience. We thank you and appreciate your business.
Muy amable..super atenta.
4 mei 2021
Antwoord van Anchor General Insurance Agency, Inc.
Nos complace poder asistirle , gracias por su comentario y esperamos seguir contando con su patrocinio.
Antwoord van Anchor General Insurance Agency, Inc.
Nos complace poder asistirle , gracias por su comentario y esperamos seguir contando con su patrocinio.
Customer service
Pauline Holloway was amazing and knows her stuff, she knows what she’s doing. Very professional and friendly.
I would like to add something for the company that they’re making our system not to be compatible so we don’t make a payment online so we pay there $8 fee so they make more money which is not fair specially during these times we are going through with covid19.
2 mei 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Pauline was able to assist you.
We apologize for the inconvenience. We are always looking into innovative ways to better your experience. We thank you and appreciate your business.
Antwoord van Anchor General Insurance Agency, Inc.
Thank you for the great feedback. We appreciate your time and business.
Superb customer service
Superb customer service. Very patient and listened well. Got me the info I needed quickly. Very personable.
23 april 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad you were able to get the help you were looking for. Thank you for your business.
Customer Sevice
Rep Veronica Diaz Nava was very helpful and very professional. A+ customer service.
22 april 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad Veronica was able to assist you. We appreciate your business and thank you for your time.
Excelente trabajo
22 april 2021
Antwoord van Anchor General Insurance Agency, Inc.
We appreciate your time and business.
very helpful and prompt
very helpful and prompt. didn’t have to wait longer then a minute for the email of what i was asking for.
12 april 2021
Antwoord van Anchor General Insurance Agency, Inc.
We are glad you were able to get the help you were looking for. Thank you for your business.
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