Andrew Louis Estates Management Limited Reviews 

162
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 1 van de 5 sterren

I would not engage with this company. They have recently teamed up with UKCPS private parking company and I have received a fine for parking outside the property I rent. My appeal fell on deaf ears.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This property was our first viewing, and we instantly decided to go for it. Though there were some hiccups along the way on our side, the agency was very patient and helped everything get sorted. Ev... Toon meer

Beoordeeld met 5 van de 5 sterren

We've had various block management companies acting on our behalf in the past 15yrs or more but Andrew Louis stands out as the best company by far. They are much more organised in keeping resident... Toon meer

Beoordeeld met 5 van de 5 sterren

After struggling for many months to address a fire door issue, we reached out to Andrew Louis to support us in finding a supplier and getting the work completed. Rebekah worked tirelessly to help us g... Toon meer

Bedrijfsgegevens

  1. Zakelijke diensten

Geschreven door het bedrijf

Established in 1989, we are now in our third decade of successful trading and have grown to become one of Liverpool’s leading independent award winning property specialists. Our traditional values of honesty and integrity are combined with the latest technological advances to provide you with the finest personal service. Andrew Louis have become well known for embracing change. The forward-thinking innovative attitude is designed to offer professional, efficient service on a more friendly level. Professional Credentials We are members of NALS (National Approved Letting Scheme), TDS (The Dispute Service) and TPO (The Property Ombudsman for Lettings & Sales) and Safe Agent Fully Endorsed (SAFE). This means that we are accountable for our service levels, our systems are regulated and our Client's Money is fully protected giving you complete peace of mind


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(162)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I would not engage with this company

I would not engage with this company. They have recently teamed up with UKCPS private parking company and I have received a fine for parking outside the property I rent. My appeal fell on deaf ears. They do not engage with problems of their own making. They should be ashamed.

17 augustus 2026
Review zonder uitnodiging
Logo Andrew Louis Estates Management Limited

Antwoord van Andrew Louis Estates Management Limited

We are sorry to hear that you feel dissatisfied with Andrew Louis and appreciate you taking the time to share your concerns.

We would, however, like to clarify the position regarding parking management. Andrew Louis Estates Management acts as managing agent on behalf of our clients and does not independently decide which parking enforcement company is appointed to a development. The decision to appoint a parking monitoring company, including UKCPS, is made by the relevant client/freeholder/residents’ management company for the development.

Where parking restrictions and monitoring are in place, the relevant areas should have signage clearly setting out that parking is monitored, together with the terms and conditions applicable to vehicles using those areas. Any parking charge issued by the monitoring company is therefore a matter between the vehicle owner and the parking enforcement company in accordance with the terms displayed on site.

We appreciate that receiving a parking charge can understandably be frustrating. However, Andrew Louis is not the party issuing the parking charge and cannot overturn or cancel a charge issued by an independently appointed parking enforcement company. Appeals against such charges need to be dealt with directly through the parking company’s own appeals process.

We are sorry that you feel your concerns have not been addressed, but we hope this clarifies Andrew Louis’ role and the distinction between managing the development on behalf of our clients and the independent parking enforcement arrangements in place.

Beoordeeld met 5 van de 5 sterren

We have worked as contractors for…

We have worked as contractors for Andrew Louis for many years, supporting both the Lettings and Block Management teams. Gemma, Lori, Lisa, and the wider team at Block Management have always been incredibly supportive, professional, and excellent at communication. We’ve truly felt valued in our work and would happily recommend Andrew Louis Block Management. Thank you for making the experience such a positive one! 😊

11 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Called with a leak

Called with a leak invasive problem, Andrew Louis contacted Homesure, and they contacted me within 20 minutes of my initial call ongoing, but happy thus far.

2 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply the Best

We've had various block management companies acting on our behalf in the past 15yrs or more but Andrew Louis stands out as the best company by far.
They are much more organised in keeping residents informed and up to date on any issues that may arise.
Gemma and her team are doing a fantastic job and if I've ever had to get in touch with them, they are very quick in replying.
Keep up the great work guys and long may it continue.

2 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cerys is the BEST estate agent I’ve…

Cerys is the BEST estate agent I’ve ever met. I lived in London for a long time in awful flats and no support as a renter and she has made everything easy and non-stressful and been so lovely, polite, and helpful. Give her a raise.

27 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smooth and Stress-Free Letting Process

I had a great experience with Andrew Louis, and Cerys was especially great. She was professional, friendly, and always happy to help with any questions I had. Her communication was excellent, making the whole process smooth and stress-free. I would definitely recommend!

7 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trustworthy, honest, efficient and reliable

I have used Andrew Louis as my Lettings and Managing Agents for nearly 2 decades now. They have always been very professional and transparent as agents throughout my dealings with them. As a seasoned Landlord who has dealt with various Agents throughout my life, I would highly recommend them to other Landlords as a trustworthy, honest, efficient and reliable bunch.

I also have to mention both Michael and Katy, who have been superb, during my last round of new tenancy arrangements... Thank you guys.

5 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience :)

This property was our first viewing, and we instantly decided to go for it. Though there were some hiccups along the way on our side, the agency was very patient and helped everything get sorted.
Even after moving in, Cerys has always replied to our emails very quickly and made sure to answer any query in full or appropriately signpost us, making the move so much less stressful - thank you!!

18 januari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Efficient service

Cerys in Letting handled end of tenancy and new tenants moving in. Always responded in a timely manner and was clear with advice and communications.

2 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company to have represent you!

Have been using Andrew Louis for many years now and the support they offer is second to none. You always know that you can trust their efficiency, their attention to detail and the way that they actively care for their customers!
Thank you to Michael who helped with a situation that could have progressed to be a difficult one had we not been kept in the loop!
Great company to have represent you!
Amanda

16 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Portfolio Property Management…

I have used Andrew Louis to manage my two Property Portfolios , and I am very satisfied with the way they operate my properties.They have good attention to detail,and excellent communications.The staff are all very good ,and my main property manager is Michael who is very attentive and professional in all my regular dealings with him.
Well done Andrew Louis from CCS Properties Ltd.

16 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Installed new tenants in my apartment…

Installed new tenants in my apartment effectively and within a week of it being vacated. All planning was done well in advance, and negotiations with tenants were done quickly and effectively.

This was probably the best changeover I’ve experienced with any of my properties / agents. Many thanks to Cerys, Hayley and the team.

9 januari 2025
Review zonder uitnodiging

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