TransUnion Reviews 

Where do I start, all 3 of these credit reporting companies are very biases, it is not good for all 3 of these companies be in charge of people worth, due to their lack of fairness these companies are getting rich off people with not so good credit, the system really needs to change, these 3 bureaus should not be left to be able to make the call on everyone's worth, i actually hate this platform that makes the calls for what you can get in life, because can these 3 reporting system really be trusted

This company's customer service skills are entirely disgusting. The agents are rude and will cold transfer your call and the managers will hang up in your face. I had an issue, the 1st agent was not able to provide me additional assistance so she transferred my call to escalations, there I spoke with a very rude white woman who attempted to tell me why my credit was off not actually knowing that I'd been in finance for over a decade with excellent credit. Her half ass explanation was completely inaccurate and when I told her that she cold transferred my call. I got on a call with another agent and asked to speak with the manager, I spoke with Max who attempted to put the issue off on another company and provided no assistance. When I explained that I had already called that company as well as checked my credit score he placed me on hold for serval minutes when came back on the line and ended the call.

There is no customer support.

Their website is broken "Identity Verification Failed: Failed safety check:", What verification? What safety check?

I called and was placed on hold for more than 30 mins before I gave up. They didn't give any indication either how long the hold time was going to be.

They have no e-mail support. No live chat. Nothing.

This is what happens when there is no free market, no competition. What's wrong with America?

This is the level of service I would expect from the communist Soviet Union!

Shameful.

TransUnion wiped my credit file when I became registered on the electoral role. My local council had issued me with a slight change to the first line of my address, according to what they said the official name of the property had to be. I.e. from "Flat 17 Burnley Road" to "17 Burnley Road". Experian and Equifax had absolutely no issue with this and just updated their records accordingly. Transunion decided to wipe my credit file completely due to this amend on the electoral register.

I called them and wrote to them to request they fixed it, and they got back to me after 4 weeks requesting proof I was on the electoral register. I promptly sent it to them, and have chased them twice in follow up over the 6 weeks following that, and have heard nothing back.

These guys are appallingly bad as a credit ref agency.

In attempting to unfreeze my credit report temporarily, the website says they aren't currently able to show the status of my credit freeze. Every time I've tried to do this over the last five years, I've gotten the same thing. Yesterday the chat agent said they unfroze my credit but the store says it's still frozen. Back on with a new agent today. Same issue with their webpage. Seems it would be cheaper for them to have a webpage that worked rather than make me go through a real person every time.

I spent 6 hours today trying to set up my account. And it will take another 30 days, at least. We were given a free 2 year subscription due to a data breach. When I tried to sign up, I coildn’t use my email address as I had had an account in the past. They discovered my home address was also wrong - after living here for 30 years and previously having an account with them. I now have to open a dispute to rectify the home address, which takes 30 days, and then will still have to deal with the email issue! Meanwhile, my identity might be compromised. Yet, my husband called, had the same issue, and they resolved it over the phone - no idea why they could change his home address last week, but no one can do it this week.

Customer service NIGHTMARE! When trying to set up an account with TransUnion, I was on hold for 3 hours and 45 minutes the first time, and 1 hour 45 minutes the second time. These people barely speak English, have no management, and the company is severely understaffed. Quite frankly, nobody gives a damn at this company. I was trying to help my elderly parents register for myTrueIdentity, and was only able to register one account in a single call, so, I'll have to go through hours more for their static-laden hold music before I get through to an inhumane and rigid staff member. Stay away from this horrible organization!

What a joke this company is. You cannot create an account to dispute anything because AS "they" say your information "does not" match theirs. Ha-ha!

So where did you "steal" my information from because I never gave it to you and now you say my (REAL) information doesn't match your "FABRICATED"information !

Transunion you really suck at what you are suppose to do......."help customers access and correct misinformation on their credit report".

Instead "YOU BLOCK CUSTOMERS OUT BASED ON INFORMATION YOU GATHERED and/or "STOLE" FROM SOMEONE ELSE" and then you expect us "to know what the "source" is that your using for comparison purposes and "what" information is actually "different".

If I could...I would wish for this company to cease to exist! What an absolute waste of time, space and energy to have to deal with such a monstrously self serving organization as yours!

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Today Transunion lowered my score.....guess they don't like bad reviews right ...................????? Hmmm!

Ha, Ha Ha!

I bought a truck from a well known dealership. I paid on it a year and a half. On time every month! My credit went up to 690. I decided to refinance the truck for a lower interest rate. The company paid off my 1st loan and started me new on less interest. Transunion dropped my credit score 42 points. For paying of 1 loan and starting a new loan. At this rate I wont live long enough to see my credit score up enough to get a good interest rate or buy anything new. Transunion will destroy you for paying off a loan and starting a new loan.

I recently tried to get my free annual TransUnion credit report online (the easy way), but was not able to do so. Instead, I had to fill out and mail a form.

A couple weeks later, I got my credit report, and noticed that it said that if I wanted to permanently opt out of promotional lists (i.e., they sell your data), I had to get the "Notice of Election" form. Said form is not available online, you have to call or write to get it. After three phone calls, I wasn't able to get by their automated system, so I had to make the request via snail mail.

My experience tell me that TransUnion is making it as difficult as possible to do things that benefit the individual.

Out of the blue they contacted me and offered me continuous credit monitoring for free. I thought why? There's no way to reach out to them to ask. I watched their one minute 44 second video. Sounds great but why are they giving me free credit monitoring when I didn't ask for it? I thought already had free monitoring Services because of fraud perpetrated by the loss of my phone number through T-Mobile in the beginning of the year. TransUnion supposedly was contacted then. I'm glad I decided to stop here first before I gave them any information. So thank you all for your reviews I'm going to just ignore the email.

I recently paid off a consumer proposal. My credit report was full of errors that were killing my credit score. TransUnion also had the wrong mailing address on file. I've now been going through two months of Hell to get TransUnion to correct these errors.

TransUnion operates in the stone age because they are too cheap to allow online or email submission of disputes. Everything has to be sent by snail mail. This is a problem when they have the wrong mailing address on file so their letters aren't received by the customer. I sent the first dispute package to them in June containing their completed dispute form, cover letter, proof of my identity, address, and the status of the closed and paid off accounts they were reporting as open and delinquent.

Two weeks later I found a letter from them lying on the floor of the mailroom of my building. It had the old incorrect address which they didn't correct as I asked, so it was delivered to the wrong apartment. The letter claimed they had fixed all of the errors but there was no copy of my updated credit report and no list of what they "fixed".

Not only did they NOT correct any of the errors I disputed, they added new ones, like listing long closed credit card accounts included in the consumer proposal as open and delinquent with missed payments. I called them and got a rude individual with a heavy foreign accent I could barely understand. They wouldn't even correct my mailing address over the phone and told me to mail another dispute, which I did.

Now it's almost a month later and I have received no response to the second package I sent on Aug 5. My credit report still shows the incorrect mailing address, which explains why I received no reply. A "closed in good standing" secured credit card account which was closed four years ago now shows as open and delinquent.

The same card shows the correct information in Equifax, so it's not the fault of the creditor. My TransUnion score has actually dropped again due to their refusal to correct their errors and their additional errors. By contrast, Equifax corrected almost all errors the first time I filed a dispute, and my score with them went up by 60 points.

I've reached the end of my patience with these incompetents. I can't apply for credit or do anything else to boost my credit score because of them. Two months and they can't even correct a mailing address?? Ignoring disputed information, lying that they fixed it when they didn't, and adding more screwups??

And what's worse is that two current accounts I'm paying off which used to report the payments each month are now only being updated by TransUnion several months at a time, which means my monthly payments aren't visible to creditors and my balances and credit utilization are being displayed as a lot higher than they should be. Equifax continues to display the payments correctly each month.

I've mailed a third and final dispute package to TransUnion. They will have two weeks to fix these problems before I file a formal written complaint with Consumer Protection Ontario under the Consumer Reporting Act. Too bad I can't afford to sue them in civil court for defamation, wasted time, postage fees and mental distress.

This company is now heading to Court
They are holding misleading information regarding my credit file despite my providing Court information to the contrary
Frankly companies like Transunion should not be allowed to operate
I will be asking the Court to suspend their business
The only way to deal with such “ criminal “ companies is to sue for substantial redress

I'm copying my review of Experian because it applies to Transunion as well. Please forgive the repetition.

This week I had the misfortune of needing to contact the "3 Major" agencies: Experian, Equifax and Transunion, because something on their records prohibited me from opening a regular bank account. Come to find out, the source of my trouble was out-dated information on their records.

Let me say that Equifax had amazing information history and through that, the gentleman there up-dated the information immediately, professionally, and courteously. And yes, in a most secure manner. In mere moments, all was done.

Not so with Experian. (Nor with Trasnsunion, but that's a separate review.) At Experian, the "representative" barely spoke English, I felt I couldn't communicate sufficiently, and the general tone from the other end of the line was apathetic at best. Experian too has out-dated information and instead of having the capabilities (or the desire, so it sounded) to confirm my identify and rectify their records as expeditiously as Equifax, I was given a list of all sorts and variations of documentation that had to be sent to them. Worse, I was told it could take "approximately 5 business days" to up-date my records.

Seriously, these people literally steal our information and then demand that WE prove to them, our identity and correct data. It is, in my opinion, a repulsive situation that any business actually gives them any credibility at all, especially considering the now-known fact that they can't (or won't) keep their files current.

I've no patience for this nonsense and would rather continue my financial situation as it is rather than be subjected to the likes of the experience with Experian. I should think a direct apology to me is in order, and an immediate rectification of the situation with-out further delay, though I don't expect either.

I thought Trans union is for citizens they're on consumers side what they say how little me could defend my self they not even lisening to hand I don't know who decided to Score u ! They Just rank u so so call credit Repair makeing money from people too buy there score! My Score is 678 and month later down to 545 why is that I think there bunch a crooks