Same experience here as Pawa (and MANY others it appears) did recently. Pawa provided a great summary and I'm pasting it here, as we have the exact same feelings. "Scam! Don't fall for the free... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Update: They solved the issue. I’m updating their rating from 1 to 3 because they respond relatively fast via email and provided a resolution but not before having to escalate the issue and me posti... Toon meer
Bedrijf heeft geantwoord
O que posso dizer? O que eu pensava que era um problema, na verdade eu estava usando errado e o time de Suporte foi brilhante e me ajudou a resolver o meu problema, muito obrigado!
Bedrijf heeft geantwoord
Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion. The support team answered my question satisfactorily, and I r... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
76 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
WARNING ABOUT ANSWER THE PUBLIC
WARNING ABOUT ANSWER THE PUBLIC! DO NOT PURCHASE ANSWER THE PUBLIC MONTHLY OR LIFETIME DEAL. THEY DO NOT GIVE WHAT NEIL PATEL PROMISED BECAUSE I HAVE PROOF: YES, I EMAILED SUPPORT TICKET #544629 AND THEY ADMITTED THAT "there might be some differences between what’s shown and the current interface". "VIDEOS ARE OUTDATED. SEED KEYWORDS ARE BROAD SEARCH AND NOT LOCAL, PERSONA SEO SEARCH, DATA IS NOT SHOWN IN MY ACCOUNT TO FIND SEARCH VOLUME BASE ON SHORT AND LONG KEYWORDS. IMAGE DOES NOT SHOWS BY CLICKING UNDER Alphabetical OR Related neither.
6 januari 2025
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Albert,
Thank you for sharing your experience with us. Your feedback is extremely valuable to us.
After reviewing your message, we were unable to find any requests or related information under your name in our system. To assist you more effectively, could you please contact us via email at support@answerthepublic.com? This way, we can address your concerns directly and provide you with the support you need.
Additionally, we're currently in the process of updating our materials in the training section, in the meantime, you can find a comprehensive knowledge base with up-to-date articles and tutorials here: https://answerthepublic.zendesk.com/hc/en-us.
This will help ensure all our users have access to the most accurate and helpful information.
We appreciate your patience and look forward to resolving your issues promptly so we can investigate this further and work towards a resolution.
Best regards,
The AnswerThePublic Team
support@answerthepublic.com
Antwoord van Answerthepublic
Hi,
Thank you for taking the time to share your experience with us. We truly value your feedback and the opportunity to address your concerns.
Our goal is to provide you with excellent service and ensure you have the support you need. We are committed to resolving any issues and improving your experience with us.
If you need further assistance, we're always here to help!
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
VERY BAD
VERY BAD, DON'T PURCHASE IT!
I purchased a bundle package of Ubersuggest and Answer the Public for a 1-year subscription. After 2 days of my payment, I can never access Answer the Public anymore as it blocks my access.
Tried to reach out to support, but the original instant CS reply before payment was gone forever. Once you paid, they don't care about after-sales service.
WORST EXPERIENCE.
10 december 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi,
Thank you for sharing your experience with us. Your feedback is extremely valuable to us.
We’re sorry to hear about your experience and the issues you’ve encountered with accessing Answer the Public. We understand how frustrating this must be, especially after your initial interactions with our support team.
We take your feedback seriously and want to ensure your concerns are addressed. Please reach out to us directly at support@answerthepublic.com so we can investigate this further and work towards a resolution.
Thank you for your patience and for allowing us to make things right.
Best regards,
The AnswerThePublic Team
support@answerthepublic.com
Adequate customer service if often…
Adequate customer service is often impossible to find these days. Exceptional service is more than rare. For each question that I've had, Answerthepublic's Daniela C. has been jolly on the spot with a most cordial and expert answer.
1 december 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Wayne,
We appreciate you taking the time to share your experience with us and the AnswerThePublic community.
Our commitment is to provide you with a great service using the tool and also receiving the support needed, we are glad to have met your needs.
We're always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Impressive Platform and Outstanding Customer Support
AnswerThePublic offers a tool for anyone looking to gain deeper insights into audience questions and trending topics. The platform is intuitive, comprehensive, and provides valuable data that can genuinely enhance content strategies and audience understanding.
Beyond the platform's capabilities, the customer service experience was outstanding. Max and the team were responsive, attentive, and clearly dedicated to supporting their users. It’s refreshing to see a company so committed to ensuring a positive experience for every customer.
I highly recommend AnswerThePublic for its excellent service and the unique insights it provides. Thank you for a fantastic experience!
13 november 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Stefani,
Thank you for sharing your experience! Your feedback is very valuable to us.
We’re pleased that our support team could provide effective assistance and that you are finding the tool useful.
Our top priority is to provide our users with accurate and prompt assistance, if you might need help with something else don't hesitate to contact us back.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Very happy with support
Very happy with support - quick and sufficient response. Thank you!
10 november 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi,
Thank you for sharing your experience!
We’re pleased that our support team could provide quick and effective assistance.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Mistake Fixed
I made a mistake today and got myself into a highly stressed state. Support were great, and once I explained they fixed everything.
11 november 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Marilyn,
Thank you for sharing your experience!
We're glad to hear that our support team was able to assist you promptly and effectively.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Ademas de la herramienta en sí
Ademas de la herramienta en sí, destaco la rapida respuesta del soporte.
Rápido, amable y resolutivo.
18 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hola Ariel,
Muchas gracias por compartir tu experiencia con la comunidad de AnswerThePublic, valoramos mucho tu comentario.
Nuestro objetivo es siempre ofrecerte la mejor asistencia posible. Si tienes más preguntas o necesitas ayuda, ¡aquí estamos para lo que necesites!
Atentamente,
Equipo AnswerThePublic
support@answerthepublic.com
Suporte extremamente rápido
Suporte extremamente rápido! Incrivel!!
15 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Olá Felipe,
Obrigado pelo seu feedback incrível!
Estamos muito felizes em saber que você teve uma experiência positiva com nosso suporte. Nossa equipe se esforça para oferecer um atendimento rápido e eficiente, e é ótimo ver isso reconhecido.
Se precisar de mais alguma coisa, estamos sempre à disposição!
Obrigado por escolher AnswerThePublic!
Atenciosamente,
Equipe AnswerThePublic
support@answerthepublic.com
Top tier support
The support that you find on UberSuggest and AnswerThePublic is just amazing. Any issue that you might have, they will resolve it. The platform is amazing, and the people are just the same!
14 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Adrian,
Thank you for sharing your experience!
We're glad to hear that our support team was able to assist you quickly and effectively, and also that you are finding the AnswerThePublic platform useful.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I had an issue that was preventing me…
I had an issue that was preventing me from being able to Login. I wrote the support email, and received a response that they were closed on the weekend and would reply on Monday. To my surprise, I received a response with the correct solution only about five minutes later. Outstanding service.
7 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Bob,
Thank you so much for sharing your experience with the support team with us and our community.
We are glad to have helped you get access back to your account and you can use it as usual.
We are committed to providing accurate and prompt assistance to our users, if you might need help with something else don't hesitate to contact us back.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Recent subscriber
I have just started using the service, and I really like everything that I have seen so far. I reached out to the support team with a question. They responded quickly and thoughtfully to my query. I highly recommend answerthepublic.
1 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Gaurav,
We appreciate you taking the time to share your experience with us.
Our commitment is to provide you with a great service using the tool and also receiving the support needed, we are glad to have met your needs.
We're always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Fast customer service
Fast customer service! Love using Answer The Public for insights into what is trending!
1 september 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Marissa,
We want to thank you for sharing your feedback about AnswerThePubic.
We are happy to know you are finding it useful and having a good experience with it.
Don't hesitate to contact us any time if you need help.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Clarissa Costa from Answerthepublic.com…
Clarissa Costa from Answerthepublic.com was very brief and direct in their approach. Was able to create a solution within 1-2 hours. I am satisfied with the speed, and accommodation as it has been very accessible to its customers (me).
My second time reaching out. Have been welcomed and accustomed to each time.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Lizeth,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Totale mancanza di trasparenza e presa per i fondelli.
Dicono che sia gratis con 3 ricerche giornaliere.
Peccato che quando effettui la ricerca vieni re-indirizzato alla homepage tramite un finto errore dicendoti di fare l'upgrade.
Totale mancanza di trasparenza e presa per i fondelli.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
CIAO,
Ci scusiamo sinceramente per l'esperienza frustrante che hai avuto. Comprendiamo quanto possa essere deludente riscontrare problemi quando si tenta di utilizzare lo strumento AnswerThePublic come previsto.
Il piano gratuito include 3 ricerche al giorno e, se sei stato reindirizzato con un messaggio di errore, significa che qualcosa non funziona come dovrebbe. Questa non è l'esperienza che intendiamo fornire e ci scusiamo per l'eventuale confusione causata.
Apprezziamo la tua trasparenza e vogliamo risolvere il problema. Ti invitiamo a contattarci all'indirizzo support@answerthepublic.com, così potremo assisterti direttamente.
Inoltre, vorremmo suggerirti di provare una prova gratuita per esplorare tutte le funzionalità di AnswerThePublic e assicurarti di ottenere il massimo valore dal nostro servizio.
Grazie per averci segnalato questo problema. Siamo qui per aiutarti e non vediamo l'ora di assisterti ulteriormente.
Distinti saluti,
Il team AnswerThePublic
support@answerthepublic.com
I accidentally locked myself out of my…
I accidentally locked myself out of my account, and they were quick to resolve helping me get back in. Both service reps (Anush and Daniela) were super helpful and sweet, as well as prompt in their responses. Thank you!
15 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Kelly,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
THEY DON'T WANT TO REFUND
I made the mistake of not joining the premium subscription but using the free version to try out the tool.
There was a problem and I was charged without benefiting from the trial period.
I ask for a refund and they don't want to refund me, it's a scam. A reputable and important company refunds its unhappy customers, no questions asked. The fact that I have to argue like this to get a refund is bad enough..
11 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Dylan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience the recent charge may have caused.
We want to clarify that our free trial is a one-time benefit, designed to allow new users to explore our service without commitment. As this benefit was previously utilized, the system automatically applied the standard charge when you reactivated a monthly subscription. Please rest assured, our intention is never to charge for services that are not used.
We have reached out to you privately to discuss a potential resolution and sincerely hope we can find a solution that meets your needs. If you have any further questions or concerns, please do not hesitate to contact us at support@answerthepublic.com. We are here to assist you.
Your feedback is important to us, and we remain committed to providing excellent service to all our customers.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Very fast and helpful support 👍
5 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Frank,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback, don't hesitate to let us know if there is anything we can do for you.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Great customer service
Great customer service - very prompt and courteous. Resolved the issue quickly.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Jacob,
Thank you for your positive review of AnswerThePublic!
We're committed to providing any support you need.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Stay away from them they will save your…
Stay away from them they will save your card and will keep charging it. They offering you what you can get for free. They will also refuse the refund and will force you to use their broken service, neil patel is seriously untrustworthly, such a scam.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Answerthepublic
Hi Fahad,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the charge during the free demo period.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
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