Anyfoam Reviews 

101
•
TrustScore 3 uit 5

3,1

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Beoordeeld met 1 van de 5 sterren

I orded a replacement foam for my sofa and what I orded to what I got delivered is different. After filling out the return policy on the company website I got no reply,but what I did get it 2 weeks... Toon meer

Beoordeeld met 5 van de 5 sterren

Being the first time ordering foam online we weren't sure which foam was best & with so many companies at various prices didn't help But Demi was very helpful with various quotes etc. Very compet... Toon meer

Beoordeeld met 1 van de 5 sterren

Foam sheets were very badly cut presumably off a roll resulting in 8% waste when trying to cut rectangles. All ten sheets were not square in that the corners were curved and had to be cut back. Conta... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

There are lots of companies on the web now for buying foam, but I ordered through anyfoam as their prices were around 20% cheaper than anyone else, and they offered fast delivery too. Two days after... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Stofferingszaak

Geschreven door het bedrijf

Welcome to AnyFoam, a leading UK supplier of cut-to-size foam products. Serving both retail and commercial customers, we pride ourselves on our outstanding service, always delivering products of the very highest quality.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

101 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,1

Alle reviews

(101)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I needed some bespoke foam pieces..........

I needed some bespoke foam pieces to create 3D props for a filmed presentation. The web site had some amazing estimate tools that enabled me to accurately gauge the cost and send to the client images of the shapes for approval. Delivery was indicated as a 48 hour but everything arrived the next day. Excellent service that I would recommend to anyone

15 maart 2018
Review zonder uitnodiging
Logo Anyfoam

Antwoord van Anyfoam

Dear Mike,

Thank you for taking the time to leave us a review, we are very grateful.

Kind Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

Excellent service, highly recommended

Ordered late on a Sunday evening, the foam pad for my bench seat arrived on Tuesday! Really easy to order, the website provides valuable advice throughout the ordering process and overall, brilliant service. I’ll certainly recommend to anyone and will definitely use again!

15 februari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Mellisa,

Thank you for your 5 star review, we are pleased to see you have been happy with the service we provide.

Kind regards

Anyfoam

Beoordeeld met 4 van de 5 sterren

Amazing!!!!

I 've ordered some custom foam for my dining nook. The order was as expected, I am realy pleased with the quality of the foam and the service of AnyFoam!!!! I will definitely recommend this company!

9 februari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I needed a custom piece of foam....

I needed a custom piece of foam to raise my keyboard and mouse, as I need to use a forearm rest at my desk due to a permanent spine injury.

The foam arrived on time and was exactly what I wanted.

My thanks to AnyFoam :)

5 februari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Mr Peterson,

Thank you so much for your kind review.

We are glad to hear your order was as expected and has helped ease your comfort.

Kind Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

First class!

Product delivered exactly as ordered, 2 days after order placed, as promised. Perfect

31 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Vivienne,

Thank you for your kind ratting and review.

We are pleased to hear you have been impressed with our service and hope to hear from you again in the future.

Kind Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

I recently purchased some foam for …

I recently purchased some foam for seating in my café/bar, communication with Kayleigh was brilliant and was very helpful and I was also advised with what to use for my project. The delivery was within a couple of days after payment and the foam and packaging was of high standard. I will be using Anyfoam again in the future.

Thank you

Steven Miles

31 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Steven,

Thank you for your very kind review of our company and our team member, Kayleigh.

We are glad to hear you have been pleased with all aspects of our service and look forward to hearing from you again.

Kind Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

Anyfoam deliver a high quality product

Anyfoam deliver a high quality product, accurately, rapidly, at a great price. There is a good product range. The website is simple and easy to use. Overall, head and shoulders above any other foam supplier I have found.

24 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Ed,

Thank you very much for your glowing review of our company.

We sincerely appreciate your feedback and are very happy to hear you have been so impressed with all aspects of our service.

Once again, thank you.

Kind Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

Overall, excellent.

Website was very easy to work through.
Price for my custom requirement was quite reasonable.
Delivery was prompt.
Overall, excellent.

23 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Howard,

Thankyou for your kind review.

It pleases us to hear that you have found our website easy to use and that your overall experience with our business has been excellent.

We look forward to hopefully hearing from you again in the future.

Kind Regards

Anyfoam

Beoordeeld met 1 van de 5 sterren

Poor product badly cut, agressive response to complaint

Foam sheets were very badly cut presumably off a roll resulting in 8% waste when trying to cut rectangles. All ten sheets were not square in that the corners were curved and had to be cut back. Contacting them resulted in an aggressive rude response, they seem to take complaints as threats.
Needless to say we will not be using them again under any circumstances.

18 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Valued Customer,

We deem this review to be extremely unfair as you contacted us advising your order had been cut incorrectly and before we had chance to resolve, you immediately left us a negative review.

You contacted us regarding an order that was placed over 4 months ago and we still offered to help, despite our policy of contacting us within a specific timeframe from placing the order as per our terms and conditions.

We went above and beyond our policy solely to help you, as we do with all our customers whether the mistake is on our part or theirs.

In no way were we rude or aggressive, this is not the level of customer service we provide. We take pride in all aspects of our business and the highest level of customer service we offer is our highest priority.

With regards to your order we have checked and the order was for Closed Cell foam sheets 2m x 1m x 3mm thickness. Please note in all cases these sheets are sent untrimmed making them oversized thus allowing our customers to maximize usage.

Kind Regards

Anyfoam Ltd

Beoordeeld met 5 van de 5 sterren

Needed a piece of foam to make up the …

Needed a piece of foam to make up the gap between a standard king mattress and a EU king bed frame. This site is so easy to use and actually shows you a picture of the foam once you have put your measurements in so you know you haven't made a mistake and will get the right size, delivery was super quick and would definitely recommend to anyone needing made to measure foam.

17 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Lisa,

Thank you for leaving us a 5 star rating.

We are pleased to hear your experience with us has been recommendable and that you found our website user friendly.

Kindest Regards

Anyfoam

Beoordeeld met 4 van de 5 sterren

Good customer service

Dealing with this company was straightforward. They handled my query promptly and efficiently, cut my order to size and also delivered promptly.

17 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear David,

Thank you for your kind review.

We always strive to provide the highest level of customer service and are pleased you found our service straight forward & hassle free.

Kindest Regards

Anyfoam

Beoordeeld met 5 van de 5 sterren

Excellent quality foam

Excellent quality foam. Have now placed a second order. Because the first was so comfortable I've now decided to use this foam as my main mattress!

16 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Joe,

Thank you for your very kind review we highly appreciate your feedback and thank you for your continued support.

We are glad to hear you were so pleased with our foam that you have converted to using our foam for your mattress's too!

Kindest Regards

Anyfoam

Beoordeeld met 1 van de 5 sterren

Next day delivery - I don't think so?!

I have honestly never been so disappointed by customer services. I ordered some cut foam under the impression that it would arrive next day. It says it in big print on the homepage. Whilst on location and in a rush you can understand there isn't time to read all the T&C's. So when I called the next day to ensure it would arrive for a photoshoot (only taking place for the next two days) I was abruptly told I couldn't cancel the order. I was advised to refuse the delivery. Well I would have done so - but it actually wasn't delivered until 4 days after I placed the order on a Saturday?! Next day delivery I don't think so... I called to request a refund having not receiving the goods and a young lady was extremely unhelpful. She stated that there were only sales girls in the office and no manager to take my complaint. I am sure if I had placed my order and it arrived on time then I would be like the other happy customers here, but to not receive and item and then be spoken to in a negative manner is just awful customer services. Who runs this show?

In reply to the appalling reaction to this post- I have evidence of a phone call made the day after placing the order. I called to check if the order was to be delivered that day as it was stated as 'NEXT DAY' delivery. Upon finding out that it wouldn't be delivered as per the website stated I requested to cancel the order. The person I spoke to told me they would organise and call back. They didn't call back and when I did finally get hold of someone on 3rd January they spoke to me in a manner I felt was completely unacceptable. Undelivered goods are by law refundable - I DO NOT HAVE THE GOODS therefore I will seek the return of the cost of the order via my bank. Please be advised you are also breaking the law by sharing my personal information on this public post - and further to this I will seek legal advice.

4 januari 2018
Review zonder uitnodiging
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Antwoord van Anyfoam

London, Order AF79599 Order Value: £35.42 Date Ordered – 12th December 2017 13th December – Order dispatched on a 24hour courier service 14th December - Delivery attempted, driver could not deliver due to adverse weather conditions 15th December – Delivery attempted, driver could not deliver to due to adverse weather conditions 16th December – Order delivered Dear Anonymous Reviewer, We are sorry to hear you have been unhappy with the delivery service of your order. We keep an audited record of any communications made and we have no record of you calling / emailing in regards to cancelling your order with us. The only 1 record we have is a call on 3rd January 2018 where you stated the order had been delivered and that you had contacted us to cancel the order (of which we have no record). Although the foam was of a bespoke nature cut to your exact requirements, we agreed to refund your order on the provision that the foam was returned to us. This is in line with industry standards. Please be advised we do use reputable courier services and circumstances attributed to natural weather conditions are beyond our control. Furthermore, we will not be intimidated by comments made by you on the telephone such as: "My sister is a journalist and I’ll take this to the press." Our aim is to offer all of our customers the highest level of customer care, We will offer help and advise and support. We take pride in what we do. Anyfoam Ltd Further to your edited review, you are contradicting yourself as you have already stated that you received the goods which the tracking information above also proves. As previously advised, we will go out of our way to help customers wherever possible. However, we will not tolerate misleading comments towards our business. Anyfoam Ltd

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent Service, 5 Stars without question. I've used "Anyfoam" on a number of occasions, I have a small upholstery business and the foams are cheaper to buy than my trader suppliers. Website easy to use, delivery is quick, quality is good. I will recommend and continue to buy for my own business.

13 september 2017
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Betty,

Thank you for your lovely review of our company. It makes very happy to hear how pleased you are with our service.

Kind Regards

Anyfoam Ltd

Beoordeeld met 5 van de 5 sterren

Very quick and helpful helpful service

the web site is easy to negotiate and understand.Response to my email enquiry was prompt and very helpful. My order was very rapid in arriving and was exactly what I wanted.

7 september 2017
Review zonder uitnodiging
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Antwoord van Anyfoam

Thank you for your kind review Sylvia. Glad to see you are pleased with our service.

Thanks again, Anyfoam Ltd

Beoordeeld met 5 van de 5 sterren

Order easy to process

Order easy to process. Visuals helpful for shape and measuring. Prompt delivery.
Foam perfect for my requirements.
Regards
Janet

28 augustus 2017
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Janet, Thank you for your kind review of our company. We are happy to hear you have been pleased with our service.

Kindest Regards

Anyfoam Ltd

Beoordeeld met 5 van de 5 sterren

Anyfoam

Great service, order arrived promptly , and very pleased with foam order..

18 juli 2017
Review zonder uitnodiging
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Antwoord van Anyfoam

Dear Peter,

Thanks for writing us a review. Happy to hear you are pleased with your order.

Kindest Regards

Anyfoam Ltd

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