Anyvan Reviews 

We used any van to find a house move company. They telephoned to find out what we were looking for in terms of house size ( I.e 3 or 4 bedroom house move) we gave a rough idea of furniture and they looked at the best offers and sent us the quotes/prices to move our home. They were professional from start to finish and the company they suggested was fantastic! They were professionals and moved our furniture with ease. Did all the heavy lifting and provided extra men at no extra cost to us. Our furniture was carried into each room in the new house they even provided extra packing sheets/bubble wrap etc to protect our belongings. Would highly recommend using the company through Any Van called
‘Van Express’ (talk to Alex owner) professional service from start to finish and he phoned to arrange a time suitable to us (8am) he turned up with his team and did all the heavy lifting. Was friendly, polite and so professional. Would highly recommend using this company for moving your home.

Great service, extremely helpful staff, particularly Charlie!
Highly recommend Anyvan!

don’t know where to begin explaining the catalogue of problems I had with this company.

I booked and paid for a timed slot to have furniture moved within the same town. Throughout the day I was repeatedly told I was “the next job”, while the tracking showed the van driving in the opposite direction. They eventually arrived at 4.30 pm for a slot that had been booked for 8.00 am–12.00 pm.

The drivers were polite and friendly, but they clearly weren’t experienced removal specialists. Before the move, I had explained to the office that the property was an old cottage with narrow hallways. Despite this, they were unable to remove a wardrobe from the bedroom and damaged the wardrobe, walls and door frames while trying. In the end, I had to leave the wardrobe behind in the property.

I also had to help move furniture myself because the two-man team couldn’t manage some of the items alone, and the move didn’t finish until 9.30 pm. Several other pieces of furniture were scratched, including some with deep damage that cannot be repaired. They also stained carpets and mattresses.

The total cost of repairing and replacing the damage is around £2,500. Unfortunately, I have been refused compensation because, although I selected the additional insurance option and entered the required level of cover during the booking process, it apparently wasn’t applied to my booking.

To make matters worse, my receipt listed the additional service as “Complimentary Cover”, which led me to believe that the extra insurance I had selected had been successfully added to my booking. I only discovered after the damage occurred that the additional cover had not been applied. The company has offered to refund the insurance fee, but that doesn’t even cover the cost of redecorating, let alone the damaged furniture.

While the booking process was straightforward, the service itself was extremely disappointing. Based on my experience, I would not recommend this company.

Fast, efficient, polite, professional.

Excellent service. Pawel was great, communicated with us every step of the way and was so helpful. I would recommend this service.

34 minutes waiting and then I was disconnected - how can any business call that customer service

STAY AWAY FROM ANYVAN!!!

This has been, without question, one of the worst customer service experiences I’ve ever had.

I initially booked a driver and paid the required deposit. Shortly afterwards, another driver contacted me with a collection and delivery time that suited me much better. I called AnyVan and spoke to a representative named Dillan to ask whether I could cancel my original booking and book the second driver instead.

Dillan assured me this was possible and told me he just needed to confirm that the second driver was still available. Instead, he cancelled my original booking before confirming anything with the other driver. As a result, my job was relisted, the price increased by over €100, and I had to pay a second deposit to secure the new booking. This entire situation was caused by AnyVan’s handling of my request.

When I contacted them about a refund for the original deposit, I was repeatedly told it was “being handled” and that it would be “easy to process.” However, I never received a single email or any written confirmation that a refund request even existed. After several follow-up calls, I was eventually transferred to customer support, who then informed me that AnyVan doesn’t issue refunds and only provides account credit.

Even that wasn’t true in my case—my account has never shown any credit from the deposits I’ve paid.

I explained that I had no intention of using AnyVan again and that this situation was entirely their fault. I also pointed out that I had effectively paid twice because I was required to pay another full deposit after they cancelled my original booking. After a lengthy back-and-forth, they eventually said they would make an exception and process a refund. They even took my IBAN details, giving every impression that the refund was being arranged. Hollywood performance from them acting as if they would give me my money back.

I’m still waiting!!

The most frustrating part isn’t just the money, it’s the contradictory information, the lack of accountability, and the constant promises that never materialised. Every conversation seemed to tell a different story, and I was left chasing updates with no proactive communication whatsoever.

Based on my experience, I would never recommend AnyVan even to my worst enemy. If something goes wrong, don’t expect clear communication or a straightforward resolution. I certainly won’t be using them again.

Excellent service and quick response

Booked in April via a phone call to secure a price for a move from Portugal to Ireland. Recently tried to confirm the collection date within the agreed date range and was told speak directly to the driver. Upon doing so the driver is trying to charge me extra. Upon calling (a full time job given the wait times, being hung up on or them just not accepting a call) anyvan told me my only recourse was a credit to my anyvan account and re-listing. No guarantee the job would be picked up again or the same crap wouldn't happen. Basically told read the T&C and the drivers and anyvan can do what they like. STAY AWAY!!!!!!

Terrible. I booked a moving from UK to Ireland. The driver cancelled on me. Anyvan did nothing to solve the issue. What is more, they kept the deposit arguing that is a fee for using the platform. Complete lie against their own terms. The customer service is horrendous. They argue assuming that you are not literate.

Update: The response below is bonkers. You keep on been terrible. I'm on the right according to your T&C's.

Update II: I was only offered a refund on the deposit after the negative review on Trustpilot. They also requested to take it down. It is staying :)

T&Cs 26.1: 26. Cancellation
Transport contracts are formed between Buyers and Suppliers so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if the transport company cancels before any transport services has been provided the customer can then wish to recover their Deposit or Fee by making a request to us for repayment.

Awful experience. Wouldnt take my fridge freezer. Charged me extra because the bedroom furniture in my clearly detailed at time of booking 3 bedroom house, not bungalow, was upstairs. Unhelpful and unfriendly customer service. Extra charges for everything. Cowboy outfit.

I would advice everyone to find local movers or any other platforms. Most of the time, the drivers are blamed, but at the end of the day there is a glitch in procces. How is possible that for a sale person to give wrong informations to the driver and after to threaten them that if they leave there will be charges pressed against them. The driver completed the job he had but customer service were awkward.

We booked AnyVan for a London to Newcastle move, with a full inventory of 40+ items including a three-seater sofa bed and a paid dismantling service, for a total of over £700. Three days before the move we added a couple of extra items and paid an additional £7, which was processed without issue.
On moving day, the driver arrived with an inventory list that did not include the sofa bed, yet the dismantling fee we'd paid for was still listed as a "special requirement." We checked our own booking confirmation and the sofa bed was missing from our list too, despite us never removing it and having paid the same total fee throughout, including the top-up added days earlier.
We explained this discrepancy to the driver and then to a customer service representative on the phone, but the rep repeatedly talked over us and insisted we pay extra for the sofa bed and the dismantling service we had already paid for. We told them clearly, more than once, that we would pay for the sofa bed to be included. Despite this, the driver loaded every other item and left without the sofa bed.
Throughout this, we told customer service we had a 3-week-old baby with us and that the situation was extremely stressful. This was ignored and the focus stayed entirely on extracting more payment rather than resolving an error that was on AnyVan's side, and even after we agreed to pay, the item was still left behind.
This is the worst customer service experience we have ever dealt with. No consideration whatsoever for our situation, the entire focus was on squeezing out extra money, not on actually solving the problem for the customer.
We paid £700+ for a service that was not completed, lost the ability to bring an item we needed and had already paid for, and were treated with no consideration from start to finish.

The service was easy to arrange and communication was good. The driver who had my job was pleasant, helpful, efficient and well organized. I felt i was in good hands and everything worked out perfectly . Many thanks to my driver William.

This company is a joke and will thrive on any excuse to avoid getting the job done. They simply gave up on completing the service only because they had an issue with the storage lock. They entered the wrong code for my storage lock and did not answer my phone when I wanted to help resolve the issue with the storage manager. The customer service was also not helpful and dismissive. Very unprofessional, unresponsive and unreliable service. I ended up disputing the transaction for the job that I booked, as I was not happy to pay for the service that I did not receive. Avoid!

I used anyvan at short notice to move two suites of furniture to two separate locations.They were accommodating, sincere, and tried their utmost to straighten out confusion with such professionalism. A very memorable staff bright courteous and efficient I have no problem in recommending their services to anyone.Thanks Dillon and the team.

Joe, arrived on time, communication was excellent!

Everything moved with ease - very much worth the price. It would have been impossible to do it on our own!

Agreed price & time etc,

all done on time to price!

Perfect, and I'm anal about Time!

A great transaction from start to finish. Once I sent requests for quotes I had a follow up call from the company and the driver I settled on, JVMovers, was great. The item was collected and delivered as agreed with great communication all the way.