APECS Reviews 

Extremely responsive and easy to access customer service which rapidly resolved an issue with my key . Very impressed

A measure of how good a company cares for its customers is when things go wrong and unfortunately they do. Had two keys that were cracked at the plastic replaced without charge and within days of e-mailing. Appreciate this level of care and this level of ensuring customer satisfaction. Many thanks

Worst keys ever every single one of them fails in regards to the blade coming out of the plastic top useless not just one of them all of them had more cut at Timpson’s even worse fell apart in three months

Trinity was able to help out with getting keys replaced within minutes of reaching out

My experience with APECS has been extremely disappointing. I ordered two replacement keys, but the DPD courier delivered them to an address that wasn’t mine. This was a serious security breach that has left me and my family feeling unsafe in our own home.
APECS assured me that an “urgent investigation” had been launched, but after two months, there was still no resolution or meaningful update. Their eventual response was to send me two more keys “as a gesture of goodwill,” which completely failed to address the core issue, the fact that my original keys were delivered to someone else. I asked for a new lock to restore our security, but this was refused.
APECS in their response suggested that I should have had the keys delivered to a different address when ordering and said that this is recommended. However, this is not a satisfactory resolution, I’m also not sure exactly where these should have been delivered to with no family or close friends living nearby? The responsibility for secure delivery lies with the company, and this matter should have been resolved much more quickly and in a way that properly addressed the security risk they created.
The whole experience has been frustrating, time consuming and handled with very little empathy or urgency. I felt that APECS did not take my feedback on board, nor did they fully appreciate the seriousness of the situation or the distress it caused.
I would not recommend APECS based on how this issue was managed.

Trinity is always a pleasure on the phone and nothings ever to much. Trinity is an absolute credit to apecs and they should protect her at all costs. Thank you guys!

Quality products - and the after sales service is excellent - second to none.

I had an issue with my keys and the customer service team helped me log back in to my account and reassured me whilst I got back in to my account. Had very good experience they respond time was fast and definitely would recommend for sure.

Trinity was very efficient and helpful. Thank you

Trinity at Apecs was incredibly helpful with helping sort out an issue related to my keys. She was professional, clear and made the whole process smooth and hassle free. Excellent customer service - highly recommend Apecs and ask for Trinity!

Excellent customer service when assessing my recent enquiry, immediate attention received and problem sorted. Thoroughly recommended.

Excellent customer service, friendly, quick and efficient.

Phone answered promptly and courteously.
Trinity Harper the sales administrator guided me through the whole order process even returning my call when the phone went off.She made me very comfortable when ordering and would not hesitate to contact her again

Great team, really helpful. Dealt with issues quickly, communicated simply and clearly.

All round positive

The service from the Apecs team is excellent. I have purchased hundreds of items from them in the past and have always received items on time.

I had issues with the plastic thumb pad on the key itself, relacement keys were sent out on the same day of rasing it with them.

Had a problem with key fobs ( plastic cracking )
Spoke to Trinity, who sorted everything out for me ,
First class service .

As a sole Locksmith I can say that I have had nothing but great service from Apecs; especially Sue and her team. Any order no matter how big or small is efficiently dealt with.

I contacted APECS to purchase a replacement key after mine snapped. I fully expected (and planned) to be charged, however, Sue and the team made me aware that the key would be replaced free of charge and guided me through the process which was simple and streamlined. I am very impressed by the service and would highly recommend buying from APECS

I’ve been using APECS for some time now and I couldn’t recommend the product or the team highly enough. The service has always been exceptional, and the product truly speaks for itself.

Having confidence in the products you use is vital, and with APECS I know I can rely on them to keep my customers secure. The team behind the brand is equally impressive, special thanks to Trinity and Sue, who are always a pleasure to deal with and handle my (often long!) orders with professionalism and care.

On the rare occasions I’ve had an issue, it was resolved quickly and efficiently, which really shows the company’s commitment to their customers.

Overall, both the products and the people at APECS are outstanding, and I wouldn’t hesitate to recommend them.