Apexcarbon Reviews 

I bought a black Apex case for my S25 Plus, and it’s a fantastic case. Then I saw the blue one on TikTok, and I thought, 'I want that color instead.' I reached out to Apex, and they sent it to me — I just had to cover the delivery fee. Whenever I had questions about the delivery, I was always in touch with someone. I never once felt unimportant; it was like having a friend right there with me. They genuinely cared about my concerns, took their time to help, and stayed with me through the whole process. That kind of support is really rare, especially based on past experiences I’ve had with other services.

I’m updating my review after receiving a response from the company, and unfortunately it reinforces my original concerns.

My order took nearly a month to arrive. Tracking was never provided through USPS or UPS—only a vague third-party tracking page. It later became clear the product was fulfilled internationally, and drop-shipped from china, which was not clearly disclosed at checkout. Based on the stated 6–12 day shipping estimate, I reasonably expected domestic shipping.

The product quality itself was also disappointing for the price. I originally purchased it as a gift, but due to the long delivery time I had to buy a different case.

The return process was extremely frustrating. I had to email back and forth for over a week to get clear instructions, with slow responses throughout. When I was finally given a return address, it was in Canada. I was required to complete customs paperwork and pay $20 out of pocket to ship the return internationally—something that was never disclosed before purchase.

Despite now being told this is a “Canadian brand,” this was not made clear during checkout, and the international return requirement was not transparent. As of now, I still have not received my refund.

Overall, the lack of transparency around shipping origin, tracking, and returns made this a very poor experience. I would not recommend ordering unless you are comfortable with long international shipping times and paying for international returns

Great customer service and lighting fast reply to messages didn’t hesitate to help me out, I’m goin back for more of this service and beautiful goods not many places like apex these days. Thank you and see ya again

I ordered Apex Carbon’s most expensive carbon fiber case for my phone for $111 CAD. What arrived was extremely flimsy, didn’t feel protective at all, and it was covered in scratches—it looked like it had been used or returned before.

Because of the condition, I had no choice but to return it, and I had to pay $19.87 CAD out of pocket for return shipping. When I contacted support, they processed the product refund but refused to reimburse the return shipping, even though the return was caused by their defective/used condition product—not a change of mind.

Honestly, cases I’ve bought for $10 were far better than this $111 one. I do not recommend buying from this company. You’re paying premium pricing for non-premium quality, and you may end up paying extra just to return their mistake.

High quality look and feel I couldn’t be happier with this product 10/10 i recommend and 100 percent will buy again

Alot of complaints about the delivery time however this is information provided up front, so I don't understand how people can be upset about that.

I ordered a case for the wrong phone by accident and after receiving and noticing it was my fault I contacted support and they quickly "2-3" days had the correct one shipped to me. The quality of course is top tier. I'm thankful I chose them.

Really good quality and customer service.

Great customer service! There was a problem with my discount and a shipping charge and they rectified it asap!

Takes way longer than 3 weeks and its no real carbon dont waste your money

Zippo “case” poorly described on website, everyone knows that a zippo case describes the hinged case that contains the lighter insert. On apex website it gives no clear indication that this is in fact a case for the case… of course it I want to return it I will have to spend almost as much as the item costs to ship it to Canada. I’m out my money and I have an overpriced useless case for a zippo case. Won’t ever be buying from apex carbon again. Edit: apex replied and seem to miss the point entirely as anything sold as a zippo case anywhere will be a hinged one piece item, this is not debatable. And if they wanted to make it clear as there is apparently something of a language barrier they could include a picture of the “case” in two pieces on their website. Also funny they say they want to me make it right and have failed to respond to my emails only this post.

I got a purple fragment case for my iphone and I absolutely love it. The color is exactly what I pictured and the quality is amazing. I seen something for my airpods to match but I did not get it at first to see my quality but now I will definitely go back. The shipping took about 5 days and was easy to manage where my package was.

Customer service was great — they responded quickly and were helpful. However, there were too many fees involved. It was my mistake ordering the wrong case, but paying $20 to ship it back and another $12 for them to send the replacement feels excessive. It would be nice if they at least covered the shipping cost for the new case, as I already paid for shipping cost with the old case.

Very high quality case and the shine and color from the carbon it’s self is amazing
very affordable as well

Great quality case.
Arrived within the estimated delivery date

I made the mistake of ordering the wrong size case, I contacted customer service to start a return and the entire team is outstanding!! I’ll definitely be ordering from Apex Carbon again because they have the best customer service out there, not to mention how amazing the quality of their products are!!! 100/10 I would completely recommend!!!

Ordered a Purple Forged carbon IMPACT case.. was told it would have tracked delivery never got an update on shipping and when it was delivered I put it on my phone had it 7 days it fell out of my pocket landed backwards and chipped the case a little didn’t think much of it took my case off that night to clean my phone and the entire back of my phone is shattered. Wrote a email to their support team and have not heard a response yet

ApexCarbon hands down has some of best phone cases around! I have two so far and honestly the look and feel is awesome. I will say that shipping does take some time but I think it’s worth the wait. I have gotten a lot of compliments on them.

Ordered the Carbon Fiber plate frame with blue metallic flakes. Looks absolutely stunning.

The customer care was very responsive and fixed my shipping address error and made sure I received the product.

I ordered a phone case and a license plate frame. Upon arrival, the license plate frame was broken in two spots(definitely due to shipping). I emailed them to inform them of the unfortunate event. They sent me another ASAP! Great customer service. Loving the phone case so far.

Purchased a license plate liner for a project vehicle and the quality is 💯 spot on. I’ll be ordering more for my other vehicles.