Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help... Toon meer
Bedrijf heeft geantwoord
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Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... Toon meer
Bedrijf heeft geantwoord
Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her a... Toon meer
Bedrijf heeft geantwoord
Debbie was amazing and made us feel very comfortable walking us through everything Americas Preferred is able to do for us. As we are first time homeowners and looking forward to our home warranty cov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contactgegevens
49201, Jackson, Verenigde Staten
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4,9
Uitstekend
706 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Bria was very thorough
Bria was very thorough, answered my questions and was very friendly
16 april 2026
Maria was very friendly and knowable
Maria was very friendly and knowable. She took me through the plan and asked if I had any questions.
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Michael,
Thank you for your kind feedback! We’re so glad to hear that Maria was friendly and took the time to walk you through your plan while making sure all your questions were answered.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Friendly and knowledgable
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Julie,
Thank you for your kind feedback! We’re so glad to hear that Sherry provided friendly and knowledgeable service.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Great Customer Service
Brittany was great at answering all of my questions and explained things well. She was a nice person to work with and had great customer service!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Jessica,
We appreciate you sharing your experience. It’s wonderful to know that Britney was thorough, helpful, and a pleasure to work with. Thank you for choosing us!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
That the company was in Jackson and…
That the company was in Jackson and Brittany was very helpful
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Craig and Renee,
Thank you for your kind feedback! We’re so glad you value our presence as a local company and that Brittany was able to provide such helpful service.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Very friendly and she took the time to…
Very friendly and she took the time to explain our new warranty.
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Ashley,
We appreciate you sharing your feedback. It’s great to know that Debie provided a clear explanation of your new warranty while delivering friendly service. Thank you for choosing us.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Maria was fabulous
Maria was fabulous! She called me and explained all details of our new home warranty. She was super informative, nice and a pleasure to speak with! Thank you!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Steven,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Maria took the time to walk you through your new home warranty and made the experience so enjoyable.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Jackie gave all the information and…
Jackie gave all the information and informed me of all of my rewards and coverage. Thank you Jackie!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Carol,
We appreciate you taking the time to share your experience. It’s great to know that Jackie provided thorough information about your rewards and coverage. Thank you for choosing us!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Thanks Jackie!
Jackie was very professional and helpful! She was very informative on what I would be receiving with my home warranty and did a great job answering any questions I had. Thank you so much for your help!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Courtney,
Thank you for sharing your experience! It’s wonderful to hear that Jackie provided professional and helpful service while clearly explaining your home warranty and answering your questions.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Antwoord van Americas Preferred Home Warranty
Hello Brandee,
Thank you for your feedback! We’re pleased to hear Sherry was awesome and provided detailed explanations. We appreciate you sharing your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was very helpful in getting my…
Sherry was very helpful in getting my acct set up!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Marci,
Thank you for sharing your experience! It’s great to hear that Sherry provided helpful support while setting up your account. We appreciate your feedback.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Jackie was awesome!
16 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Ross and Mary,
Thank you for your feedback! We’re pleased to hear Jackie was awesome. We appreciate you sharing your experience.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Debie was very helpful
Debie was very helpful. She answered all my questions and was very kind. She also made sure I understood what was covered and what other services I can add.
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Talinda,
Thank you for your feedback! We’re pleased to hear Debie was helpful, kind, and ensured you understood your coverage and available options. We appreciate you sharing your experience.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Antwoord van Americas Preferred Home Warranty
Hello Erin and Isreal,
Thank you for your kind feedback! We’re glad to hear the process was easy to work with and that Britney was very helpful in clearly explaining everything. We truly appreciate you taking the time to share your experience.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Debbie was very pleasant
Debbie was very pleasant, helpful, professional, patient, wonderful, nice, knowledgeable and more. I sincerely appreciated her customer service. Thank you so kindly, Debbie. God bless you and your family abundantly.
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Kaleisha,
Thank you for your heartfelt feedback! We’re so pleased to hear that Debie provided such pleasant, professional, patient, and knowledgeable service. It’s wonderful to know she made such a positive impact, and we truly appreciate you taking the time to share your experience and kind words.
If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
Jackie was Very Kind and willing to…
Jackie was Very Kind and willing to help. Made sure all my Questions were Answered.
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Donald and Keri,
Thank you for sharing your experience! It’s wonderful to hear that Jackie was kind and willing to help, and ensured all of your questions were fully addressed.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
She was very kind
She was very kind, eager to explain the warranty and to help, and had a vast knowledge of experience.
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Matthew,
Thank you for taking the time to share your experience! It’s wonderful to hear that Sherry provided kind and knowledgeable support while clearly explaining the warranty and assisting you throughout the process.
Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (https://bit.ly/46S95lP).
Respectfully,
Customer Care Team
It went great
It went great, she explained things well and left me not having to ask many questions! Thank you!
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Abigail,
Thank you for your feedback! We’re pleased to hear Britney explained things well and made the process straightforward for you. We appreciate you sharing your experience.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Great communication
It was very thorough and professional. It did not take up a lot of time. All questions that I asked was answered.
14 april 2026
Antwoord van Americas Preferred Home Warranty
Hello Valerie,
Thank you for your kind feedback! We’re glad to hear that Maria provided great communication and was thorough and professional, while also respecting your time. We’re happy she was able to answer all of your questions, and we truly appreciate you sharing your experience.
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
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