ApplianceMaster.com Reviews 193

Tom came to fix our microwave ( we thought we might need a new one) diagnosis price was lower than anyone else - he repaired it but when we tried to use at night it went out again - I called and he came over and put in all new switches and it was fine - he was very professional, courteous and friendly - I would highly recommend this service - will use again

The Technician was on time and very helpful with all of problems and gave me additional information with further products

The repairman took one look at the fridge and said you need to buy a new I one. Then they want to charge $99 for less than one minute of work. The repairman's attitude was horrific and the customer service was even worse.

We had used them before and knew that if we didn't hire them to do the job that there would be a service charge. They came on May 4, 2021 and said that we needed a new garbage disposal. We gave them a down payment of $500+. Never heard from them again. I called several times and was promised a call back . . . nothing. Finally, I got an email in August saying that the part was back ordered. They had our money for 4 months. I am sorry but the fact that they use only one company to get the garbage disposal, is not my problem. My sink was backing up for months with junk. I held up my side of the contract, they did not. They refused to refund the entire down payment. They said that they were entitled to the original service fee because they diagnosed the problem - the garbage disposal was broken. I did not need them to tell me that. IT IS VERY BAD BUSINESS on their end. So, be very aware that this company will not do the right thing by their customers.

Ice maker didn’t work. Called for appt the beginning of June. June 12th came and said a new ice maker would take 3-5 business days to get. A month later I called and was told the order was never placed. My next call to them, I was told the second order never went thru. I asked for a refund and was told I would still have to pay the $89 diagnostic fee! Now it’s August and they are taking a fee from my deposit. Poor service from everyone. Never recommend them.

Mr. Brown did a really good job on the repair of my microwave. He was very professional and competent!

I used Appliance Master about 30 days ago. They were on time and efficient.
They ordered a part for a washer that i didn't need and the Technician said i would have my refund in 2 to 4 days. This never happened and since then, they continuously make excuses for sending me a refund check. iIve called and emailed them approx 20 times, including their President, who shared his email on their website, and still have gotten nowhere with not 1 return call or email.
I would never recommend this Company to anyone as they are dishonest and never follow-up

James went above and beyond. He saved the day making an emergency trip ouut the day before Thanksgiving to fix dishwasher and oven. I would absolutley recommend Appliance Master:)

The technician educated me regarding the problem and possible outcomes. He provided a clear report that explained the work completed with additional recommendations.

I had called another service company who promised to be at my home between 9 and 11. At 10:50 they called to reschedule for the next day. I was very annoyed as I had taken a vacation day and thought it very rude that they waited to later in the day to call
I called Appliance Master right away thinking I would need to take another day off the following week. To my delighted surprise I was asked if 2:30 THAT DAY was convenient! The service person showed up exactly on time. He was very courteous, identified the problem quickly and did the repair
I was truly delighted with the whole service experience. I will be recommending Appliance Master to my friends

James was knowledgeable, courteous, and very good at diagnosing and fixing the problem. We highly recommend him and Appliance Master.

Shane came in and was efficient, friendly and incredibly helpful...got the job done right the first time and quickly. We will call him again!

Repairman was very polite and seemed knowledgeable. Cleaned out compressor, but freezer still not working.

James the tech makes your company- he was honest, nice and definatley had my best interest in mind. Fixed our problem in no time.

First apt was cancelled by Samsung.
Second apt was a no show\no call from Appliance Master.
Third apt was 45 min after scheduling on Mon. Took almost 3 weeks to complete with only 1 visit. Office Staff and Tech were knowledgeable and courteous.

Tom is a very knowledgeable repairman. Gave many options. Would definitely call Appliance Master again if we have any future appliance problems.

The Appliance Master technician (Greg F) was prompt, courteous, and highly competent. Thank you.

Excellent service, Tech explained services and cost prior to fix. A big plus was on time and polite.

Your service man was very rude with us and on the phone with your customer service. He was not nice asking for help

Excellent technician. Arrived on time, efficient. Honestly, discussed my options regarding the repair of my washing machine. Totally satisfied and highly recommend them.