AptDeco Reviews 47

Found a discontinued side table from West Elm that matches the rest of my living room set. The cost was listed as $100 - I go to purchase the table and enter my credit card information. AFTER MY CREDIT IS CHARGED I receive a receipt for almost $400. The cost of their white glove delivery was NEVER included in the transaction was $260, along with a whole bunch of additional fees. I wrote the seller and the company exactly 30 seconds after placing my order and they would not cancel the order. This business is a total scam.

This is probably one of the worst companies ever. They picked up furniture, ruined my walls by banging furniture against it. Despite them being insured, took so much effort to get reimbursed. Every week, I would email and get some form robotic response weeks later. Finally I called their insurance company directly and all was resolved.

I bought a coffee table and it never arrived. They require you to be home to accept the delivery but they won't deliver it! They keep changing delvery dates and times without letting me know and refuse to give me a refund. I keep being passed aroung between 4 people who aren't communicating. It's such a simple answer but I'm clearly dealing with imbeciles. I'd love to just pick it up myself! Horrible company that's basically an overcharged middleman for Facebook Marketplace. Such a Scam!

Beware, if you sell an item and when the buyer rejects it when he receives it, you can either pay (a lot) to get it back or AptDeco will discard it for you. You have no rights, in return for high fees.

I recently purchased a sofa bed from AptDeco. It appeared to match the photos on the listing, until 2 days later I pulled out the sofa bed part which revealed a massive stain on the mattress that was not shown on any photographs or stated in the description. When I contacted customer service, they explained that disputes can only be made within 24hrs of delivery. Obviously I wasn't aware of the problem until after this timeframe, so they were unwilling to resolve the issue in any way. The only thing they offered was to waive any fees if I want to resell the sofa bed. They didn't seem very forthcoming in penalizing the seller for omitting such a detail either. Be wary of this if you purchase from them.

While I used AptDeco a couple of times in the past with positive results, my last experience was highly disturbing, to say the least. It was upsetting and disappointing enough for me to proactively warn others of their subpar customer service and corporate management teams, and enough for me to contact one of their board members in an attempt to flag my concern surrounding the manner in which the broader AptDeco team manage grave customer issues and emergencies - ignore the matter and hopefully the issue will subside.

In short, I posted and quickly sold two beautiful marble dining tables on AptDeco. After the pick-up team missed the 3-7pm pick-up window on a Saturday afternoon, a team of two finally showed up at my apartment after 10pm that night. They showed up in an unmarked white vehicle (not the advertised orange AptDeco van) and while one of the delivery individuals was an AptDeco employee wearing the AptDeco orange shirt, the other individual was not, however accompanied the other as a helping friend. When I asked about this, they declined to provide the name of the helping friend and assured me it wasn't anything to be concerned with. This was the first red flag and set the tone for the remainder of the night.

The AptDeco experience resulted in 2 damaged, non-sellable marble tables, a large contingent of police officers called by my neighbours due to the chaos and noise created by the shattering tables, an injury sustained by the friend of the AptDeco employee as a result of a dropped table, and ultimately, a non-responsive AptDeco Customer Service and management team.

Multiple emails and calls (they do not provide a customer service number so I attempted to call their corporate offices) were extended the night of the event and for several days after. One Customer Service individual acknowledged my urgent query the day after the event however I experienced deafening silence by AptDeco's Customer Service team and co-founders in the days after. I went as far as emailing the co-founders directly, the broader AptDeco team and one of the board members begging that they please acknowledge my concerns and requests.

While their board member had the professionalism and decency to acknowledge my query and offer to look into it, the co-founders and Customer Service team hid behind the issue and never attempted to even acknowledge the atrocity they were accountable for and proactively ignoring. Their answer was to ignore the issue, hope the noise goes away and simply deposit a small sum of money in my bank account to partially cover the cost of the broken tables.

Given AptDeco was co-founded by an individual who was inspired to start the company on the back of a terrible experience with another NYC buying/selling company, I thought they would have acknowledged my request and addressed it in a more proactive manner. Instead, there was no acknowledgement, no discussion, no professionalism, no human empathy.

AptDeco's co-founders and management team have much to learn in terms of proper customer responses and crisis management, and I hope that my experience will serve as a text book case for future situations. I cannot in good conscience recommend use of AptDeco to anyone at all, however will give AptDeco one star for their positive sustainability impact.

AptDeco is a rip off. They picked up 2 night stands and never paid me for them despite repeated communication with their team via email, promises to call which never happened, entreaty for me to enter information they already had. Go sell you stuff elsewhere.