I had a scheduled appointment… called 3 times to confirm appointment and time, No one showed… the next day… called spoke to Grant, AI, said appointment canceled. Called my sales person, rescheduled... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Communication is great, they give a heads up that the appointment is coming up and they let you know when they will arrive within a half hour. Love that they take pictures of what they have done! Very... Toon meer
Bedrijf heeft geantwoord
Stephanie was here on my monthly call, she listened to my concern about a new issue and responded with a solution. This is only my 3rd treatment as I am a new customer, but I have no spider or pests o... Toon meer
Bedrijf heeft geantwoord
I have enjoyed each technician that has been to my home. They've all listened to my issues and knew exactly what needed to be done to take care of the issue. They're always respectful, nice and on tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Welcome to Aptive Pest Control
Geschreven door het bedrijf
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contactgegevens
5251 W 73rd St, Ste C, 55439, Edina, MN, Verenigde Staten
- 16515657997
We overthink pests so you don't have to.
4,2
Goed
246 reviews
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Service techs always respectful and…
Service techs always respectful and informative
23 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Terry,
Thank you for sharing your feedback! We’re glad to hear that our service professionals are consistently respectful and informative. At Aptive, we take pride in providing professional, thorough, and helpful service, and it’s wonderful to know our team’s approach is appreciated.
-Jasmine
I have cobwebs all over the outside of…
I have cobwebs all over the outside of the house. I thought your services prevented those insects from doing that
14 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Kathleen,
Thank you for sharing your feedback. We understand how frustrating it can be to see cobwebs on your home, even after treatment. While our services are designed to reduce pest activity and prevent future issues, spiders and webs can still appear, especially in outdoor areas. At Aptive, we strive to provide thorough and effective pest control, and we’d be happy to schedule a follow-up visit to address any areas of concern and ensure your home is better protected. Please don’t hesitate to reach out to us at socialmedia@goaptive.com so we can assist you directly. We truly appreciate you being part of the Aptive neighborhood and look forward to helping you enjoy a comfortable home.
-Jasmine
Great Service
Always let me know when they are coming out well a head of time. Communicate well what service are performed. They even send pictures and videos so you know what they did.
19 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Josh,
Thank you for sharing your feedback! We’re so glad to hear that our team keeps you informed, communicates clearly about the services performed, and provides photos and videos to show the work completed. At Aptive, we take pride in providing transparent, thorough, and attentive service so our customers can feel confident in the protection we provide. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home safe.
-Jasmine
Not repelling wasps.
Whatever you use to treat for insects is not keeping the wasps away they just keep trying to rebuild their nest I've had to spray it myself with a spray from walmart. My wife and stepchild are allergic.
14 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Douglas,
Thank you for sharing your experience with us. I’m very sorry to hear that the wasp issue persists and that you’ve had to handle it yourself, especially given the serious allergy concerns for your wife and stepchild. That is understandably stressful, and it’s not the level of protection we aim to provide at Aptive.
I would love the opportunity to personally review your account and coordinate with our service team to ensure a more effective approach is taken to manage the wasps. Our goal at Aptive is to protect your home and the safety of your family, and I want to make sure we provide the right solutions to address this situation.
Please reach out to me directly at socialmedia@goaptive.com so we can discuss next steps and schedule a follow-up to properly manage the wasp activity. We truly appreciate your feedback and the chance to improve your experience.
-Jasmine
Great service
Great service, listened and adjusted to what concerns were being addressed and always easy to work with
14 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi John,
Thank you for sharing your experience! We’re delighted to hear that our team listened to your concerns, adjusted the service to meet your needs, and made the process easy for you. At Aptive, we take pride in providing personalized, reliable pest control and excellent customer service. We truly appreciate your business and look forward to continuing to serve you.
-Jasmine
I emphasized spiders were a big issue…
I emphasized spiders were a big issue this season. When the reps were almost finished, I needed to go out and advise them they missed some spots that I mentioned on the pretreatment meeting with them. I then had to go around and review the work and ask them to do more.
13 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Anthony,
Thank you for sharing your experience with us. We’re sorry to hear that your concerns about spiders weren’t fully addressed during your recent service. At Aptive, we want you to feel confident that your home is thoroughly protected, and you should never feel like you have to oversee the work yourself.
We’d like the chance to review your account and make sure every area of concern is properly treated moving forward. Please reach out to us at socialmedia@goaptive.com or let us know the best way to connect, so we can ensure your next service meets the high standard you deserve.
Thank you for being part of the Aptive neighborhood. Your feedback helps us improve and provide the best service possible.
-Jasmine
On time service and able to schedule…
On time service and able to schedule either AM or PM service times.
Professional employee - Anna.
6 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Ward and Anna,
We’re so glad to hear that our team has been on time and flexible with scheduling! It’s wonderful to know that our service professional provided professional service and made your experience a positive one. At Aptive, we take pride in offering reliable, convenient, and attentive service to every customer.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home protected!
-Jasmine
Representative was great, verdict out on product
Work done was terrific. Representative notified us their arrival time and was prompt. Listened to what we had to say and was mindful applying products inside and out.
I am wondering about product effectiveness. We are seeing more bug activity throughout yard and in the home than we had with our last company we were using. Also, online support and inquiry is a four day wait as company is “experiencing high call volume”. That seems a bit long. I have not called and that may be faster service response.
5 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Tim,
Thank you for sharing your feedback. I’m glad to hear that our service professional was prompt, communicative, and attentive during your visit. I completely understand your concern about continued pest activity and the importance of seeing results from our treatments.
We’d like to review your account and make sure your treatment plan is optimized to address the pests in your home and yard. For a quicker response than online support, you can also call us directly. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Antwoord van Aptive Pest Control - Minneapolis
Hi Amy,
We’re so sorry to hear about this experience. At Aptive, we know how valuable your time is, and it’s unacceptable for you to rearrange your morning only for no one to show and no communication to follow. This isn’t the standard of service we hold ourselves to, and we want to make it right.
I’d like to personally review your account to see what went wrong and get your service back on track as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can take care of this promptly.
-Jasmine
Haven't seen any mice in the…
Haven't seen any mice in the garage(alive or dead), ants coming in where they normally would and less wasps.
2 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Douglas,
Thank you for sharing your experience! We’re thrilled to hear that you’ve noticed fewer mice, ants, and wasps around your home. At Aptive, we take pride in providing effective pest control solutions, and it’s wonderful to know our services are making a difference for your property.
We truly appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
Friendly staff, unclear results
The employees have always been very friendly, but we are not seeing the actual results yet. It is unclear when we will start seeing the results we are looking for.
5 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Erika,
Thank you for sharing your feedback. We’re glad to hear our team has been friendly, but we’re concerned you haven’t seen the results you expected. At Aptive, you should always feel confident that your service is on track.
Please reach out to us at socialmedia@goaptive.com so we can review your treatments and ensure your plan is delivering the results you’re looking for. We appreciate you being part of the Aptive neighborhood and giving us the chance to make this right.
-Jasmine
Out of control voles
I switched to Aptive because the sales person told me my yard would be treated for voles. Since switching to Aptive, the voles have taken over the front of my yard
5 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Gerald,
Thank you for sharing your experience with us. I understand how frustrating it is to make the switch to Aptive with the expectation of resolving a vole issue, only to see the problem worsen in your yard. This isn’t the outcome we aim to deliver, and I’d like the chance to review your account and work on a more targeted approach to address the activity. Please reach out to us at socialmedia@goaptive.com so we can arrange a follow-up and get a service professional out to help protect your yard. We value you as part of the Aptive neighborhood and want to make this right.
-Jasmine
Active is very responsive when I call…
Active is very responsive when I call and do a good job of explaining what pest control services they have completed.
I wish they were more proactive in rodent control. I seem to have to remind them about filing bait stations. Also, the service cost has increased by about 40% over the last few years. It is getting pretty expensive.
3 augustus 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Joe,
Thank you for taking the time to share your feedback. We’re glad to hear that our team has been responsive and thorough in explaining the services provided. I understand your concerns about rodent control and having to remind us about bait stations. That’s definitely not the experience we want you to have. I will make sure to share this with our Operations team so we can improve our proactivity moving forward. Regarding pricing, we strive to balance quality service with fair costs, but I appreciate how important value is to you. If you’d like, please reach out to us at socialmedia@goaptive.com so we can review your account and discuss options that best fit your needs. We truly value you as part of the Aptive neighborhood and want to continue earning your trust.
-Jasmine
They Ask.
They are very good. They always check in when they arrive and ask if there is anything theyneed to focus on this treatment.
I like that
25 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Barb,
Thank you for your kind words! We’re glad to hear our team consistently checks in and makes sure to focus on the areas most important to you. At Aptive, personalized and attentive service is something we truly value. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Your service is too expensive for what…
Your service is too expensive for what a person receives. Wish I hadn’t switched to your company and as soon as my contract is up I will be dropping you!
25 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Sandra,
Thank you for sharing your honest feedback with us. I understand how frustrating it feels when you’re not seeing the value you expected from your service. At Aptive, our goal is to deliver thorough, effective treatments and a level of care that makes your investment worthwhile, and I’m sorry to hear that hasn’t been your experience so far. I’d like the chance to review your account, address your concerns, and see if we can turn things around before your contract ends. Please reach out to us at socialmedia@goaptive.com so we can work toward earning back your confidence in Aptive.
-Jasmine
Service Rep Evaluation
Service Rep was attentive, understood his product line and was attentive to our needs. Very professional individual!
23 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Kevin,
Thank you for sharing your experience. We’re so glad to hear that your service professional took the time to listen, understand your needs, and apply their product knowledge to deliver the best results. Professionalism and attentiveness are qualities we value highly at Aptive, and it’s wonderful to know they came through in your visit. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
I have already asked for a call back to…
I have already asked for a call back to discuss what concerns I had about my service. I have yet to receive a call. 651-295-1437
24 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Michele,
Thank you for bringing this to our attention. We're truly sorry you've had to wait after requesting a call—your concerns deserve a prompt response, and it’s disappointing to hear that we haven’t followed through as we should have. That’s not the experience we want any member of the Aptive family to have.
We’d really like to make things right and ensure your concerns are fully addressed. At your convenience, please email us at socialmedia@goaptive.com with your service address and preferred time to contact you so we can prioritize a follow-up right away.
Your time matters, and we appreciate your patience as we work to earn back your trust.
-Jasmine
BUYER BEWARE
BUYER BEWARE! I Signed up for this service. Was more than displeased. Within the first month this company failed to perform the service they promised. Customer service was terrible as well. Tried to cancel service, then they offer me a discount rate and promised to get someone out. After 3 times of them standing me up. I finally just canceled. Then they charged me 199 dollars for canceling service. Service they failed to perform. I explained my experience to them. They said they had no record of my previous interactions. I sent them text message and email screenshots as proof. They didnt care. They just wanted that 199 dollars. I believe this company is an absolute scam and probably screw a lot of people this way. I read reviews after the fact. Every negative thing people had said they experienced. I also experienced. What they did in my opinion is criminal. They basically stole my money, instead of actually providing the service they promised.
21 juli 2025
Review zonder uitnodiging
Antwoord van Aptive Pest Control - Minneapolis
Hi Brad,
Thank you for taking the time to share your experience with Aptive. I'm truly sorry to hear how frustrating and disappointing this has been for you. What you’ve described—missed appointments, difficulty canceling, and feeling unheard—is not how we aim to operate, and I completely understand why you’re upset.
At Aptive, we take feedback like yours seriously because it highlights where we need to improve. I’m especially concerned about the communication breakdowns and the confusion around your cancellation and charges. You should never have to fight to be heard or to receive the service you were promised.
We’d really appreciate the opportunity to take a closer look into your account, review the documentation you’ve provided, and make this right. Please reach out to us directly at socialmedia@goaptive.com so we can fully understand what happened and work toward a resolution.
Thank you again for your honest review. We’re committed to learning from this and doing better.
-Jasmine
Your Company has prompt times to show up and very professional
It feels better to live in a good environment both inside and outside.
20 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi Chrisanne,
Thank you for sharing your experience! We’re so happy to hear that Aptive is helping create a comfortable and safe environment for you both inside and outside your home. Providing peace of mind and protection is what we’re all about. We truly appreciate you being part of the Aptive family and look forward to continuing to support your home’s health and comfort.
-Jasmine
Disappointed!!!
Paid for the inside and out to be sprayed. They did it the day we signed the contract and the next two times said they couldn’t do the inside because they didn’t have time?
11 juli 2025
Antwoord van Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your experience with us. We’re really sorry to hear that your interior treatments weren’t completed as expected during your recent visits. At Aptive Environmental, we’re committed to delivering the full service our customers sign up for—including both interior and exterior treatments when requested—and it’s disappointing to hear we may have fallen short.
You should never be made to feel like your time or expectations are being overlooked, especially after committing to a service with us. We'd like the chance to make this right by reviewing your account and scheduling a no-cost interior treatment at a time that works for you.
Please reach out to us at socialmedia@goaptive.com so we can look into this further and ensure you're receiving the quality of service you deserve. We truly appreciate you being a part of the Aptive neighborhood, and we’re here to help every step of the way.
-Jasmine
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