A Pup Above Reviews 

77
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My furbabies favorite meals are Beef Stew and Turkey Palwella. I use these tastey toppers over their dry kibble and the benefits are amazing.. This food has made my dogs healthier, no more tummy is... Toon meer

Beoordeeld met 1 van de 5 sterren

Do not use their website. Promised codes don’t work and they NEVER return emails. Good luck canceling a subscription or getting a refund if your dog doesn’t like it. They don’t respond to email but sp... Toon meer

Beoordeeld met 5 van de 5 sterren

My pup didnt like one of the recipes but the rep that reached out took care of us quickly and now my pup will have the recipe she loves.

Beoordeeld met 5 van de 5 sterren

Tito is new to fresh food, so I tried the best seller variety pack. He wasn’t the biggest fan of the turkey or beef, but he loved the pork and chicken. The pup guarantee replaced the flavors he prefer... Toon meer

Bedrijfsgegevens

  1. Dierenverzorgingswinkel
  2. Veevoerhandel
  3. Dierenwinkel

Geschreven door het bedrijf

A Pup Above makes human-grade fresh dog food for people who want to feed their dogs real food, not mystery kibble. Every recipe is gently sous-vide cooked in small batches with real bone broth and whole ingredients you can actually recognize: real meat, vegetables, and nutrients your dog needs to thrive. We started as a family company. Founders Ruth and Javier Marriott built A Pup Above around their Pomsky, Lola, after searching for food they could trust and coming up short. What began in a home kitchen is now trusted in more than 2,900 pet retailers nationwide, plus direct-to-door delivery for families who want fresh food without the trip to the store. Our food is Vet Nutritionist Formulated for complete, balanced nutrition at every life stage, from puppies to seniors. The sous-vide method locks in nutrients and flavor at low, gentle temperatures, which is part of why our recipes reach 93%+ digestibility. That matters for dogs with sensitive stomachs, and it is why so many picky eaters finally clean their bowls. There is a recipe for every dog. Choose from cage-free Chicka Chicka Bow Wow, Texas Beef Stew, Porky's Luau, Turkey Pawella, Turducken, Fish Gone Wild, and a dedicated Puppy Recipe. Whether you feed fresh as a full meal or a topper, the difference shows up in the bowl and in your dog. We believe fresh, real food is one of the best things you can do for the dog who gives you everything. Thousands of dog parents have made the switch and seen the change for themselves. Read their reviews, then see what real food can do for your dog. Welcome to the pack.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

77 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,2

Alle reviews

(77)

41 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I’ve had really experiences with…

I’ve had really great experiences with a pup above for the last few years with my dog before and my newer dog. The food quality’s been great. It comes directly to you and my current dog. It has a lot of food allergies so it’s perfect for her.

27 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Picky Frenchie

My frenchie, Jaxx, is picky. I started with Farmers Dog for 6-8 months, then added NomNom every other order. I then used Claude to help me with research on picky eaters like Jaxx. I landed on trying A Pup Above. He loves loves loves it. All the different flavors helps even more. Highly recommend APA for your pup.

28 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The food is always fresh and delivery…

The food is always fresh and delivery is always on time and we are kept up-to-date. We put ours on top of some kibble and we have very picky goldendoodles who are sweet but are very particular about what they eat. And they enjoy a pup above. It never gets wasted.

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy doggie

My dog loves both the freezer food and the dried food. If I give her too much of the dried she does get some loose poop, but it really is the only food she will eat, besides the car food.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our pups are enjoying the Turkey…

Our pups are enjoying the Turkey Pawella and remain very active and healthy. We searched and tried several fresh food options. A Pup Above Tirkey Pawella has been the best. Also, the subscription is easy to manage. It saves us money and time.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great for pup with pancreatitis

We have always fed our pups healthy food, but last fall one of our frenchies was diagnosed with pancreatitis in addition to pyloric stenosis. He was in the vet hospital for 5 days, in terrible shape and not eating solid food. We knew we had to move to a low fat, easily digestible food. Our wonderful doggie store near us recommended A Pup Above and the pork version. We started very slow, but he was eating it well and gaining weight back. We closely calculate how much he eats a day and we’ve reached a good amount. We love that it’s slow cooked and it looks and smells like real food! The auto ship is easy to manage and ships fast. We had a situation where one of our 7lb bags was missing a patty and I reached out to see if we could get a coupon for one patty so our timing still matched our auto ship and they just sent a full bag! Wow! Great customer service. The only tiny complaint I have is that the weight of the patties aren’t always 1lb. Normally, this wouldn’t be a big deal, but because of our dog’s health issues, we are very careful about how much he is eating. I used to just cut the patties, but now I have to weigh them. That said, our other two dogs are crazy jealous of his delicious meals. One of them sits next to him while he eats and waits to lick the empty bowl!

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service!!!

Responded immediately to my question. I wanted to increase my deliveries. So far it is 100%. Every time I have contacted A Pup Above, I get the same great customer service. PS: I am so happy I increased my deliveries. I was exhausted trying to find what I wanted at pet stores. My dogs are doing great on A Pup Above.

15 juni 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

It was not fully frozen

Hi, I got my dog food, but the problem was that it didn’t come with the dry ice as usual. Because it is summer all the bags inside had started to defrost and they were not completely frozen like it has been before. Because it is human grateful it is worrisome that it comes that way.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Improve website functionality function

The food is great for my cavalier, a the shipping is fast.

My only complaint is that I live and order from two different locations. The website makes ordering with correct address unwieldy. Why cannot I enter both addresses and then just click on address for current order?

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My pup has been on the chicken pup…

My pup has been on the chicken pup above for over a year. It’s the only food I have found that she feels good on and also consistently likes. Well packaged and fresh every time.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Belthazar has severe food allergies

Belthazar has severe food allergies. He only tolerates beef and lamb. I’ve subscribed to almost all gently cooked brands. Farmers Dog was messy and had little to no vegetables for the price. Ollie went bad within days and gave us explosive diarrhea after a few months. Just Food for Dogs went out of business in Austin😭.
Now he only eats A Pup Above!
Great flavor, storage and ease of use.
Belt’s a Beef Stew boy

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My dog Blue

My dog Blue was eating other fresh food but didn't seem to care for it as much as he does A Pup Above. I am (and Blue) are very happy with the quality of the food. Keep up the good work!

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Th fabulous food

The only reason I give it 4 stars is because of the delivery company that you guys use. They leave the products sometimes in the sun. I don't know why they can't leave it on at the front door which has a covered patio
. Your food is awesome. My dogs love it and are doing well on it. I just wish you had a little more grain inclusive formulas. As my dogs are not grain free

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Have been buying for 6+ months

Have been buying for 6+ months. Quality of food is good, ability to change recurring order is a bonus, and pricing is competitive. Use of shipping contractor is sketchy and not reliable. Shipment always arrives in a defrosted state, not always delivered as stated in tracking, not always delivered to door, and not notified promptly when delivered. If as a customer am buying from company, do not want to deal with shipping contractor for issues. All you get is the run around. If shipping issues continue, will rethink purchasing.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My pup loves this food and it's the…

My pup loves this food and it's the only one I have found that's not 25-20% fat, which, btw, is horrible for any dog long term. I will say it's still 16% fat. I wish this company could make a fresh food that's 10-13% FAT, as this is what's best for our babies long term. If we want, we can increase the fat ourselves by adding an oil, so that I think would actually increase your sales significantly.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Misleading and non-honest sale pricing…

Misleading and non-honest sale pricing being advertised on this brands main website. Shady business practices. If you able to, steer clear from this brand.

24 juni 2026
Review zonder uitnodiging
Logo A Pup Above

Antwoord van A Pup Above

Thank you for reaching out to our support team directly, we already replied to you there but will also post our reply publically here since you have decided you need to post this publicly here on our Trustpilot page as well.

We are happy to clarify. (also, based on the context of the screenshot you send us over email)

The price shown ($11.50/lb for a one-time purchase or $10.92/lb with a subscription) is the cost per pound of food, not per bag.

In the screenshot you shared, the bundle is configured with 4 of our 7lb bags, for a total of 28lbs of food. The pricing is calculated based on the total weight of the order, which is why the Subscribe & Save total comes to approximately $305 after the 5% subscriber discount is applied.

I apologize for any confusion. I can certainly understand how the pricing display could be interpreted differently at first glance, and I appreciate you bringing it to our attention.

Seeing as you haven't yet ever purchased anything from us or done business with us yet, we would love the opportunity to address any further questions so you can test out introducing our product to your pup(s).

Beoordeeld met 1 van de 5 sterren

My fiancée attempted to call them to…

My fiancée attempted to call them to pause our subscription because our dog was experiencing diarrhea. Unfortunately, there is nobody to speak to and they force you to text them. She texted them to pause the next order and somehow "a pup above" decided to send us 2 more orders equaling $1,300. When my fiancée fought this they told her that she accidentally ordered 4 months before pausing subscription. Of course, that is not true and we have evidence via text, etc. We are contacting our credit card company, BBB, etc. This is the worst experience we have had with a dog food supplier and we sincerely warn any future customers from doing business with them. Our story is not unique as you see other Reviewers with similar stories.

2 april 2026
Review zonder uitnodiging
Logo A Pup Above

Antwoord van A Pup Above

Hi Damon, we did connect with you and your fiancée on this, and we're sorry the resolution wasn't what you were hoping for. We reviewed the account and worked through the options our policies allow, even though we know that didn't fully settle things for you. We take feedback like this seriously and it's already shaping how we handle pause requests. If anything's still open on your end, we're here if you want to reconnect.

Beoordeeld met 1 van de 5 sterren

Very disappointing experience with A…

Very disappointing experience with A Pup Above.

I paused my subscription because my dog became very sick on their food, yet they still processed TWO orders back-to-back, totaling over $1,300 in frozen dog food. That’s an unreasonable amount for any household to store.

I tried contacting them multiple times through email, phone, and text before shipment and received no help. They shipped both orders anyway and are now refusing a refund.

I’ve since escalated this through PayPal.

Just be aware before ordering.

2 april 2026
Review zonder uitnodiging
Logo A Pup Above

Antwoord van A Pup Above

Hi Protea, our team did speak with you about the two orders, and we're sorry we couldn't land on an outcome that felt right to you. We reviewed everything on the account and did what we could within our policies. We hear that it wasn't the answer you wanted, and we're genuinely sorry the food didn't work out for your dog. We're still here at [care channel] if there's anything outstanding.

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