Aquila Heating & Plumbing Ltd Reviews 

1.035
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

They kept me updated on the arrival time the fitters were polite and kept us informed at all stages of the installation. They tidied up when the job was finished and I was pleased to see that they had... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy to arrange for a quote, a bit of a mix up at the start but it worked out really well, pleased with my new radiator & taps, Matt was tidy and quiet, got on with the job, very professional, cleaned... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From initial quotation to job finish I can honestly find no faults with Aquila. The engineer "Pete" arrived and after introduction immediately started work on the jobs required. All the way throug... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was so glad I choose Aquila for my replacement boiler a very competitive quote.From John’s visit to booking the job and the installation the engineer John arrived at the time given and started wor... Toon meer

Bedrijfsgegevens

  1. Gasinstallatieservice
  2. ook in
  3. Elektrotechnisch ingenieur
  4. Ketel- en verwarmingsdienst
  5. Loodgieter
  6. Zonne-energiebedrijf

Geschreven door het bedrijf

Aquila Heating & Plumbing is a family-run contractor covering Warrington, Cheshire, Greater Manchester, Liverpool and Merseyside. Over two decades, we've grown entirely through word of mouth and repeat customers — and we intend to keep it that way. We're Gas Safe, NICEIC, MCS and OFTEC registered, a Worcester Bosch Accredited Installer, and an Octopus Energy Trusted Partner. That means we can handle everything: boiler installation and servicing, heat pumps, solar PV, battery storage, EV chargers and air conditioning — under one roof, with one team. Every job is backed by our workmanship guarantee. Worcester Bosch installations carry up to 12 years parts and labour warranty. Flexible payment options include 0% finance up to 4 years. We don't subcontract, we don't cut corners, and we don't leave until you're satisfied.

Endorsed for over 10 Years — Which? Trusted Trader

Geschreven door het bedrijf

One of the UK's most-reviewed heating contractors
Top-20 on UK Trustpilot. Gas Safe, NICEIC, MCS registered. Over 20 years serving Warrington, Cheshire and Merseyside.
Up to 12-Year Parts & Labour Warranty
As a Worcester Bosch installation and Service Partner we unlock the longest warranties Worcester Bosch offer — parts and labour, for up to 12 years. Most installers can't match that.
MCS-Certified Solar, Heat Pumps & EV Chargers
Your full home energy upgrade, done properly. Solar PV, battery storage, air source heat pumps, EV chargers and air conditioning — all installed by our own MCS and NICEIC-certified engineers.

Our Workmanship Guarantee

We stand behind every job we do

Every installation comes with our workmanship guarantee, backed by over 20 years of trading and full £5m public liability insurance. Worcester Bosch boiler installations include up to 12 years parts and labour warranty — registered and managed by us on your behalf. If something isn't right, we come back and fix it. No argument, no charge.

Contactgegevens

Promotion box for Aquila Heating & Plumbing Ltd

Boiler prices are rising in 2026

New regulations are push prices up. Lock in today's price.

4,8

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,8

Alle reviews

(1.035)

86 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Oil Boiler Service

A friendly efficient engineer carried out the service of our oil boiler quickly and with no fuss. The engineer was also punctual.

4 februari 2026
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Thanks Ken

Beoordeeld met 1 van de 5 sterren

Poor comms and poor repair over 2 years

Having had a bad experience 2 years ago, which was eventually fixed (almost)...and very intermittent fault remained.
Finally, the fault got much worse and while I got them back in. It's more involved than you want to read, but they didn't keep the notes from the 1st mess and are not minded to be helpful now

26 januari 2026
Review zonder uitnodiging
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We are sorry to hear that you feel the service you received was unsatisfactory. However, we feel it is important to clarify the timeline and circumstances surrounding the works carried out.

The original toilet repair was completed approximately 2 years and 8 months ago and no issues were reported subsequently.
We actually didn’t charge for the part installed then, it was a goodwill gesture.
Since that repair, we have attended the property on two separate occasions for unrelated works, during which no concerns were raised regarding the toilet.
In December, we also repaired the soil pipe serving the same toilet, again with no indication of any problem linked to the earlier repair.

During your most recent call, the issue was reported as a leaking toilet that we had previously worked on. On that basis, and as a precaution, we arranged for an engineer to attend promptly to isolate the supply and prevent any potential damage.

Upon inspection, it was confirmed that the component we fitted nearly three years ago was not faulty. The leak was caused by a separate and unrelated issue.

Given the age of the original repair, and the fact that the part was not defective, it would not be reasonable to expect this work to be covered under any form of guarantee. The issue identified on this visit therefore constituted a new repair.

We were also disappointed to receive a one-star review relating to this matter, particularly as it concerns a different issue from the original work and one for which payment is now being disputed. As acknowledged in your correspondence, this issue had not been raised with us previously.

We always aim to provide a prompt and professional service, and we believe this is reflected in how quickly we responded to your recent call. If there had been any dissatisfaction with the original repair, we would of course have expected it to be raised at the time or during one of the subsequent visits.

We hope the above clarifies the situation and our position.

Phillip Taylor
Operations Director

Beoordeeld met 5 van de 5 sterren

Very good communication

Very good communication, with a person on the end of the phone. The gentleman who looked at the boilers was very professional and informative.

20 januari 2026
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Thank you

Beoordeeld met 5 van de 5 sterren

Annual service

Fourth year annual service done by Aquila after initial installation of new boiler

Excellent service service engineer really grand respectful of our property

20 januari 2026
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Thank you John

Beoordeeld met 5 van de 5 sterren

I would highly recommend this company

The engineer was punctual professional and boiler serviced as promised
I have used the company fir the past 2 years and would recommend them highly

19 januari 2026
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Thanks Christine

Beoordeeld met 5 van de 5 sterren

Efficient

Efficient, professional and friendly service

19 januari 2026
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Nice one Brian

Beoordeeld met 5 van de 5 sterren

The technician arrived punctually

The technician arrived punctually, pinpointed the issue, and resolved it efficiently. Excellent work.

18 januari 2026
Review zonder uitnodiging
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Thanking you Nicole

Beoordeeld met 5 van de 5 sterren

Great company

Great company would definitely recommend to friends and family

15 januari 2026
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Thanks Pat

Beoordeeld met 5 van de 5 sterren

My boiler service was on time and quick

Zac the gas engineer arrived on time and the boiler service was done quickly and he confirmed what he had done. He was also helpful when I asked for advise on my gas meter.

7 januari 2026
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Thanking u

Beoordeeld met 4 van de 5 sterren

Overall very good service.

I had a service completed by them and decided to use them for a job I needed doing on the boiler. Able to get an appointment convenient to me, good communication, arrived on time. There was a slight issue with the job but they came back promptly and rectified it and received follow up phone call to check everything was working ok. Overall very happy with their service

6 januari 2026
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Thanks Dan

Beoordeeld met 5 van de 5 sterren

Good service

Friendly engineer, arrived on time, serviced the boiler, all good.

18 december 2025
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5 star customer

Beoordeeld met 5 van de 5 sterren

Arrived on time

Arrived on time. Repaired the boiler. Made a plan for a permanent fix. Polite and reassuring.

15 december 2025
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Thanks Ant

Beoordeeld met 5 van de 5 sterren

I requested a quote for a replacement…

I requested a quote for a replacement radiator because of a fault on the bleed sytem. I was immediatly informed that a replacement would not be needed as it could be repaired.
I appreciate the honesty as the cost saving for me was considerable. The work was carried out on time just as stated.

16 december 2025
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thanking u kindly

Beoordeeld met 5 van de 5 sterren

First class

"Had an issue where our central heating thermostat stopped working. Called Aquila Heating & Plumbing and they arranged for an engineer to visit the following day to replace and install a new one. Very efficient service and well priced compared to local competitors. The engineer (JW) was polite and respected our home. Completed job within timescale and left no mess. First time we have used this company and would not hesitate to use them again or recommend them as a trusted company. Thank you."

11 december 2025
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Thanks Rick

Beoordeeld met 5 van de 5 sterren

My "Aquila Experience"

From initial quotation to job finish I can honestly find no faults with Aquila. The engineer "Pete" arrived and after introduction immediately started work on the jobs required. All the way through I was kept informed about what was going to happen. Once finished the entire working area was left clean and tidy to the extent you'd never know anything had taken place.
Thank you Pete and Aquila for your very professional standards of work.
110% I'd recommend Aquila and will certainly call upon them again when needed.

Mr Lee Maher.

8 december 2025
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Thank you, Lee.

Always happy to help!

Beoordeeld met 5 van de 5 sterren

Excellent after care service

After care service with the new boiler system has been excellent. Very friendly, fair, polite and professional. We’ve used these guys a number of times with our home and the charity we run and they’ve excelled. Far better than a couple of other local firms we’ve used over the year’s.

22 november 2025
Review zonder uitnodiging
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Thanks Baz

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