Arachas Reviews 

I had the pleasure of dealing with Mark Brown for two of my house insurance policies this year. On both occasions he has been the most polite insurance professional I have ever dealt with, he was caring and considerate about the concerns I had for both houses and dealt with them in a quick and painless, professional, way the whole process felt effortless. I will always bring my insurance needs back to Mark Brown & the team at Arachas with the service at this high a standard. He is a testament to his team and his office I can't recommend them enough.

Isabelle mullan was my advisor. She was very helpful clear and got the job done

Robert G was very helpful and efficient throughout the process of renewing public liability insurance. I would highly recommend this company.

Hazel Tynan was extremely helpful as always. I have dealt with Hazel for a number of years and she has always been the epitome of professionalism - a great representative of your company.

Was helped on the phone by Isabelle Mullane. She was great - very flexible and thoughtful in how we could adjust my policy at an annual renewal.

Sinead was a pleasure to deal with throughout

Hi
I wanted to say thanks very much for Conor Duffy to help me with my taxi insurance 2 years ago where I was struggling to find a insurance company as a first time taxi driver.
Since then I been working with Conor it has been almost 2 year. Even this time on my third year he still provided me a good discount rate.
I would like to thank him for providing excellent service, friendly approach and always getting back to my email and call me.
Thanks so much Conor Duffy

The speed and efficiency with which Arachas handled my renewal was impressive. I was expecting an increase in the premium but it turned out to be a decrease. Strongly recommended

Very informative. Hazel Tynan -
Realised very quickly that something wasn’t right with policy quote and sorted immediately.

Isabelle Mullane was extremely helpful. She was proactive in looking to find the best option for me.

I had a few issues with my household renewal that needed addressing.I was lucky to deal with a team member whose name is Sandrine.All my queries were dealt with so efficiently & with courtesy & good humour.She also put forward her own suggestions to assist which resulted in immediate renewal. In my view Sandrine is some asset to Arachas.

Call was processed to a very high standard with excellent follow up service as a consequence of system going down.. well done

Very helpful and informative!

I had a really positive experience with this insurance company. From the beginning, they took great care of me and made the whole process much easier and less stressful.
I would especially like to thank Brian and Edel for their outstanding help, patience, and professionalism. They were both extremely helpful, approachable, and always willing to go the extra mile to make sure everything was taken care of properly.

It’s reassuring to deal with people who genuinely care about their customers. I really appreciate all their help and would highly recommend this company, especially Brian and Edel, to anyone looking for great customer service. Thank you both for everything!

I've been renewing all my insurances (house and cars) with Arachas because I find dealing with Sinead Swayne a pleasure. I always ask for her when I ring up to renew because I feel since I've been dealing with her for a number of years, she's the one I trust.

I am moving back to Ireland and was desperately trying to get insurance on the house I bought before having to go back to the US for a work job for a few weeks; the house is listed so a bit complicated. I was lucky enough to have my call answered by Louise Devlin who was incredibly helpful, and patient, talked me through the issues, and when we realized I didn't have some information I needed she immediately offered her direct line so that I could call her back in person as soon as I had the paperwork I needed instead of having to go back through a different agent with a new call. I honestly cannot praise her helpfulness and knowledge about the process highly enough. Thank you Louise.

Very helpful & cheerful customer service. 😊 5 ⭐️

Quick and flexible response, knowledgeable and helpful staff.

Very friendly and professional.
Easy to communicate with and, a lovely person.
Has to be a huge asset to the company.
Kind regards, joe Lawler.

in fact my experience was not great until today.
twice previously i had rung to get clarification about the new zurich policy and to renew, and twice i was told i would be rung back and wasn,t (2 days each)
today, isabelle mullane answered all my questions, was very patient, and guided me to 2 better policy options. she was exceptionally nice to deal with.