Arachas Reviews 

Isabelle Mullane was extremely helpful. She was proactive in looking to find the best option for me.

I had a few issues with my household renewal that needed addressing.I was lucky to deal with a team member whose name is Sandrine.All my queries were dealt with so efficiently & with courtesy & good humour.She also put forward her own suggestions to assist which resulted in immediate renewal. In my view Sandrine is some asset to Arachas.

Call was processed to a very high standard with excellent follow up service as a consequence of system going down.. well done

Very helpful and informative!

I had a really positive experience with this insurance company. From the beginning, they took great care of me and made the whole process much easier and less stressful.
I would especially like to thank Brian and Edel for their outstanding help, patience, and professionalism. They were both extremely helpful, approachable, and always willing to go the extra mile to make sure everything was taken care of properly.

It’s reassuring to deal with people who genuinely care about their customers. I really appreciate all their help and would highly recommend this company, especially Brian and Edel, to anyone looking for great customer service. Thank you both for everything!

I've been renewing all my insurances (house and cars) with Arachas because I find dealing with Sinead Swayne a pleasure. I always ask for her when I ring up to renew because I feel since I've been dealing with her for a number of years, she's the one I trust.

I am moving back to Ireland and was desperately trying to get insurance on the house I bought before having to go back to the US for a work job for a few weeks; the house is listed so a bit complicated. I was lucky enough to have my call answered by Louise Devlin who was incredibly helpful, and patient, talked me through the issues, and when we realized I didn't have some information I needed she immediately offered her direct line so that I could call her back in person as soon as I had the paperwork I needed instead of having to go back through a different agent with a new call. I honestly cannot praise her helpfulness and knowledge about the process highly enough. Thank you Louise.

Very helpful & cheerful customer service. 😊 5 ⭐️

Quick and flexible response, knowledgeable and helpful staff.

Very friendly and professional.
Easy to communicate with and, a lovely person.
Has to be a huge asset to the company.
Kind regards, joe Lawler.

in fact my experience was not great until today.
twice previously i had rung to get clarification about the new zurich policy and to renew, and twice i was told i would be rung back and wasn,t (2 days each)
today, isabelle mullane answered all my questions, was very patient, and guided me to 2 better policy options. she was exceptionally nice to deal with.

ISABELLE MULLANE was very helpful, patient, informative calm and friendly. very professional

I’ve been the customer of this company over 3 years. Lovely people who always try their best to help me. The last time I wanted to transfer my insurance to my new car and I met such a nice girl Isabelle Millane. My problem was solved in a few minutes, it was really nice conversation. And for me, as I’m not native speaker, is so precious that she speaks really legibly and patiently. Thank you!

We were completely thrown a curveball when we realised our banks in house insurance would not cover us due to the fact we were going to have our house unoccupied for a while. Everyone I spoke to before was so uninformative and dismissive until I got to Arachas. I got Louise Devlin helping me and she was brilliant, very informative and helpful, lots of emails were shared back and forth and I always got a speedy reply. When the bank wouldn't accept our first quote Louise got us another more comprehensive one which was accepted and lessened the stress on us so much. If you're first time buyers and struggling with getting things in order definitely take a chance on Arachas! Thanks again Louise Devlin

I renewed my motor insurance through Arachas today.
Hazel Tynan was the person that I spoke with and who completed my renewal.
She answered all my queries and even went and researched the answers to a couple of tricky questions that arose from my reading of my renewal documents.
Arachas have helped me to get the best motor insurance that suits my situation and circumstances at the best price.
Their customer service are some of the best that I have experienced in a long time.

Hazel Tynan was very helpful

Very helpful lady Hazel Tynan - got insurance sorted

I dealt with Isabelle Mullane for our renewal today, she was brilliant - very well informed, efficient and friendly. I went for an alternative insurer and she talked me through the change very clearly. Highly recommend

Your staff member Isabelle Mullane was extremely knowledgeable, a good listener, polite, spoke extremely clearly, and well, about your insurance products, the quiet competence of your colleague made me feel comfortable enough to purchase the insurance then and there.

I dealt with a very helpful member of staff Hazel Tynan who I must say was exceptional in the service she provided keeping me updated at all times. It was great in this day and age to deal with someone so good at her job you are lucky to have her.