Arachas Reviews 

I dealt with Isabelle Mullane for our renewal today, she was brilliant - very well informed, efficient and friendly. I went for an alternative insurer and she talked me through the change very clearly. Highly recommend

Your staff member Isabelle Mullane was extremely knowledgeable, a good listener, polite, spoke extremely clearly, and well, about your insurance products, the quiet competence of your colleague made me feel comfortable enough to purchase the insurance then and there.

I dealt with a very helpful member of staff Hazel Tynan who I must say was exceptional in the service she provided keeping me updated at all times. It was great in this day and age to deal with someone so good at her job you are lucky to have her.

Sinead was very helpful & pleasant , however due to lack of access to my previous records she was unable to answer my query re differential in premium from previous years. She has sent an email to the respective team to respond to me

I dealt with Account Execute Laura Harte. The service and advice that she provided was top class. Great to deal with and very thorough throughout the process.

Hazel Tynan was a fantastic help sorting out my car insurance.I usually find every year when sorting quotes/payments it’s very stressful and time consuming.Hazel rang/emailed me when she said she would.The whole process was very easy.I will definitely be emailing Hazel next year when I am renewing my car insurance.She was so helpful and friendly and so prompt with emails/phone calls.I so appreciate all of her help and turning a stressful situation into a very simple one.I couldn’t thank her enough on the phone this morning when I was renewing my policy.

Hazel Tynan looked after all my requirements for a mid term car insurance transfer to a different car seamlessly and backed it up straight away with email confirmation. Couldn’t ask for a better service.
Thanks Hazel.

I rang to move my insurance from my old car to a new car. Tara Burns explained everything that I needed to do and gave me a quote for the new car and even sent an email with instructions. Excellent customer Service!!!

I appreciate all the help and support I received during my renewal process.

Isabelle Mullane provided me with the complete information and was very helpful during the call.

I definitely recommend the company.

Kind regards,
Iryna Kopyrina

Isabelle Mullane was professional, courteous and patient as she helped me to renew my car insurance
I would recommend Isabelle and Arachnas

I dealt with two people today. The first lady was not very helpful, seemed irritated and was rude and abrupt. I needed help with my insurance matter urgently and I was quite concerned as she seemed uninterested. However at the end of the day I had the opportunity to deal with a different staff member (and briefly with a third staff member). This gentleman, Niall, and another lady I spoke with briefly, were very helpful and compassionate and patient and they got my urgent matter resolved in less than a half a hour. I was incredibly grateful to have had the help from Niall, prompt, professional, understanding. I would give Niall and his service 5 stars. I would give the earlier lady 1 star

Hazel Tynan was exceptionally helpful in exploring options for the best insurance policy for me & my family this coming year. She went to the bother of checking websites etc of insurance companies policy around learer drivers and insurance cover.
The waiting tome to get through on the phone and needing to be passed to 2 different people, was the only reason I am nit giving 5 stars.

Louise Devlin was a pleasure to deal with — professional, helpful, knowledgeable and efficient. She made my home insurance enquiry very easy. Highly recommend, thank you Louise.

Great service from Arachas Insurance. Isabelle Mullane was very helpful and made arranging my car insurance quick and easy. Highly recommend.

Sinead in Arachas was fantastic,she was so friendly, helpful and pleasant..thank you again

The lady Isabelle Mullane i was talking to was extremely helpfull, and so polite.

Your representative Hazel Tynan appeared to be well informed and efficient, offering several policy options to suit my particular circumstances.

Hazel Tynan was excellent and very patient. She was friendly and resulted in a very positive customer experience.

We have been using Insight/Arachas for years for our personal and commercial insurance policies.
Sinead is always very proactive & prompt in policy renewal, great at returning emails and phone calls with any queries at all.
Makes a huge difference to have a direct line of contact to someone that you know within the company.

So easy to renew my car insurance. Alternate options were shared with me and it was so straightforward to switch to the less expensive option. Hazel Tynan was very helpful and friendly to deal with!